jackrey.co.uk Reviews 28

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I’m extremely satisfied with the service provided. The short lead time was impressive and made the whole process smooth and efficient. Additionally, the clear explanations at every step helped me unde... See more

Rated 5 out of 5 stars

Contacted Jon Sunday evening for a last minute epc needing completing ASAP. Karen arrived Tuesday morning, explained what she needed to do and was very efficient. By Wednesday morning, epc was lodg... See more

Company replied

Rated 5 out of 5 stars

Jon from JackRey knows his stuff. I was trying to work out why a flat had such a low EPC and Potential EPC to inform an investment decision. Jon kindly explained what had happened to cause this which... See more

Company replied

Rated 5 out of 5 stars

We needed an EPC assessment very quickly in a more unusual circumstance around our complicated property. We had the assessment back within a few days - great service, thank you! Would use again

Company details

  1. Surveyor
  2. Building Inspector
  3. Solar Energy Contractor

Written by the company

JackRey Services Ltd (formerly JackRey Green Energy) has been providing Energy Performance Certificates (EPC) for over 9 years, across the Commercial, Domestic and New Build sectors. Our clients include Housing Associations, Charities, Portfolio Landlords, Lettings and Estate Agents, Builder/Developers, Installers of energy saving measures including air/ground source, bio-mass and solar thermal/PV and thousands of private individuals. Our team prides itself on producing accurate assessments and ensuring that our customers and clients are kept informed throughout the process, we accept the the final certificates produced can be confusing and that the results may not be what is expected, to this end we are always ready and willing to explain the results. Since 2015 we have been helping landlords ensure compliance with and future proofing properties in line with the current and proposed Minimum Energy Efficiency Standards (MEES) for rental properties. Our understanding of the parameters under which an EPC is produced help us to identify inventive ways of improving the EPC rating. We are also well placed to gain MEES exemptions for properties. We also use a similar process for impartial viability studies prior to the installation of renewable technologies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

I’m extremely satisfied with the…

I’m extremely satisfied with the service provided. The short lead time was impressive and made the whole process smooth and efficient. Additionally, the clear explanations at every step helped me understand exactly what to do and to expect, which gave me great confidence and peace of mind. Highly recommend!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and quick service

Quick to respond, asked sensible questions before giving a price for the job. Was able to send an assessor within a day.
The assessor was polite, rigorous and diligent. She too asked sensible questions about the property.

29 May 2025
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Hi Steve
Thank you for choosing to use our services & your review.

Rated 5 out of 5 stars

We needed an EPC assessment very…

We needed an EPC assessment very quickly in a more unusual circumstance around our complicated property. We had the assessment back within a few days - great service, thank you! Would use again

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Very Professional

I'd gladly recommend Jon and EPC Bright for the great work they did for us on our EPC assessments across our property portfolio, especially those that have expired. Not only were Jon and his team very professional in contacting the tenants and scheduling in the works, but also they followed up to ensure that all assessments were all done and completed within a fortnight of instructing their services.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

I needed an EPC quickly and John was…

I needed an EPC quickly and John was very accommodating in helping me achieve that. Karen was very thorough, professional, personable and polite. Highly recommended

2 January 2025
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Thanks Lesley, glad we could help

Rated 5 out of 5 stars

Speedy service

Contacted Jon Sunday evening for a last minute epc needing completing ASAP.
Karen arrived Tuesday morning, explained what she needed to do and was very efficient.
By Wednesday morning, epc was lodged and available to view.
Perfect service

30 December 2024
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Thanks for the feedback its good to know we are hitting our service standards

Rated 5 out of 5 stars

Would definitely recommend Jackrey

Been using Jackrey now for a while and always found them to be quick to get work completed and very happy to keep on using their services

8 October 2024
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Hi Ben Thanks for the feedback I'm so glad we've always provided a positive experience.

Rated 5 out of 5 stars

Jon from JackRey knows his stuff

Jon from JackRey knows his stuff. I was trying to work out why a flat had such a low EPC and Potential EPC to inform an investment decision. Jon kindly explained what had happened to cause this which has put me in a far better informed position. He clearly knows his stuff and was generous with his time. Thanks Jon

31 May 2023
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Hi Simon, thank you for your feedback.
An EPC may have been correct when it was lodged however changes to the property make it invalid. The agent really shouldn't be advertising a property with flawed EPC.

Rated 5 out of 5 stars

Recommend

Jon responded to my queries very quickly and spent time on the phone explaining the ins and outs of what needed doing. He was very helpful with his advice and then very quick to get the job done. Highly recommend.

22 May 2023
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Thanks Kate

Rated 5 out of 5 stars

Speedy EPC

Jon is great! I needed an EPC urgently to enable my sale to go through, and he managed to come straight round and upload an EPC within the day. He’s a lovely guy, very pleasant to meet. Thank you Jon

10 May 2023
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Hi Sarah
Thank you for your review, we are glad to be of service to you.

Rated 5 out of 5 stars

I received a phone call straight away

I received a phone call straight away. The information I was given was very helpful- went above and beyond what I expected. I would recommend them.

27 February 2023
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Thank you for your feedback, we're glad we could help.

Rated 5 out of 5 stars

Amazing service. So quick!

Jon was very helpful. Super speedy and fitted me in the day after I spoke with him to do my EPC. He did two for me. I can’t fault his service. All was made very easy for me from start to finish. I’d most certainly recommend him. Very good service. Thanks

3 February 2023
Unprompted review
jackrey.co.uk logo

Reply from jackrey.co.uk

Hi Judi
Thank you for the feedback.

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