I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
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We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
I ADVISE YOU DON'T SEND ANY ONLINE ORDERS through BLUE DART LOGISTICS. My order was dispatched from jogeshwari , my Delivery address is just ONE STOP AWAY, yesterday the pack was out for delivery at... See more
Company replied
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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i still havent heard anything from my…
i still havent heard anything from my case created, wanting to return the last pair. Theres a blanked out 'account' symbol on the website to even get started on returns, office hours dont say which country this relates to. If you want to speak to them it's out of their hours for the UK and so it's a bit tough to now be asked for this review!
27 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you've had difficulties with your return and reaching our customer service team. We understand how frustrating this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Quick service and delivery
1 July 2026
Good 4 days time
30 June 2026
Very good delivery time
30 June 2026
Great quality
Website is easy to follow. Clothes arrived within a few days. The quality of the clothes is excellent
30 June 2026
I recommend JACK & JONES to everyone.
I am satisfied with the service at the JACK & JONES store. I really like your clothes.
27 June 2026
We were at the Freehold mall and…
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we were looking for but also provided extra recommendations on other styles and sizes. My wife and I were totally ecstatic on the savings, the quality of cloths and best service we could have asked from Aliya.
29 June 2026
Unprompted review
good quality
29 June 2026
Order was nothing like what I received.
I had ordered tops from website because the tops which was in a store wasnt not in my son's size.
What I received was nothing like what I had seen in store or in the picture. The tops were cheap feeling.
Now I can't get the tops at all in any jack and jones store/franchise, which has now
29 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review, and we're sorry to hear that the items you received did not meet your expectations.
We understand how disappointing it can be when a product differs from what you saw in-store or online. Your feedback regarding the quality and product presentation is important to us and will be taken into consideration.
We can also see that the items are currently no longer available, and we sincerely apologise for any inconvenience this may have caused.
If the items are not as expected, you are welcome to return them within our 100-day return period for a refund.
Kind regards,
Bestseller Customer Operations
Shit service
27 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to leave a review.
We are very sorry to hear that you were unhappy with the service you received. Providing a positive shopping experience for our customers is very important to us, and it is disappointing to learn that we did not meet your expectations this time.
As your review does not include any specific details, we would appreciate the opportunity to learn more about your experience and see if there is anything we can do to help. Please feel free to contact our customer service team with additional information regarding your order or the issue you experienced.
We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Bestseller Customer Operations
I ordered diferent t shirts
I ordered diferent t shirts, so I have to send them back - wasting time during a busy period...
29 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you received different T-shirts than the ones you ordered. We understand how frustrating it is to have to spend extra time returning items, especially during a busy period.
We sincerely apologize for the inconvenience this has caused. A member of our Customer Service team will contact you shortly so we can look into what happened and work towards a suitable solution.
Thank you again for bringing this to our attention. We appreciate your feedback and wish you all the best.
Best regards,
Customer service
Very satisfied
28 June 2026
Great fit and excellent value!
These Jack & Jones chinos are exactly as advertised. The fit is perfect, and delivery was right on time. Buying them on sale made them an especially great value. Highly recommended!
28 June 2026
Utter rubbish
Utter rubbish. Low quality material on a t-shirt that disintegrated under arms after two wears. Avoid
28 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the quality of your T-shirt did not meet your expectations and that it became damaged after only two wears. We understand how disappointing this must have been.
We sincerely apologize for the inconvenience this has caused.
Thank you again for bringing this to our attention. We appreciate your feedback and hope we will have the opportunity to provide you with a better experience in the future.
Best regards,
Customer service
Very reasonably priced polo shirts and…
Very reasonably priced polo shirts and quality seems good . Without a doubt you need the next size up from usual though , luckily I tried my usual large in a shop and it was massively tight so ordered XL and still fairly snug but ok . And no I haven't put on any weight !
26 June 2026
Very quick Delivery and item was true…
Very quick Delivery and item was true to side and beautiful
28 June 2026
Husband very happy with length of…
Husband very happy with length of shorts, comfortable material quality which is light & soft. Always positive service
28 June 2026
It shows too much my belly
It shows too much my belly. Iam 87 kg, iam going to thw gym i dont have a big belly, but this makes me look like i have a belly.
28 June 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your review.
We're sorry to hear that the fit of the item did not meet your expectations.
If you would like any assistance with returning the item, or if you have any other questions, please don't hesitate to contact our Customer Service team. We'll be happy to help.
Kind regards,
customer operations
bestseller online stores
Perfect choice
First time purchased and I couldn't be happier, I bought 2 pairs of trousers and they fit perfectly, waist and lenght!
28 June 2026
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