I ADVISE YOU DON'T SEND ANY ONLINE ORDERS through BLUE DART LOGISTICS. My order was dispatched from jogeshwari , my Delivery address is just ONE STOP AWAY, yesterday the pack was out for delivery at... See more
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These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super... See more
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered 2 items
Ordered 2 items, T shirt excellent, Blazer size 50 turns out not UK sizing did not fit so had to pay for return
Good prompt delivery
4 July 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that your order arrived promptly and that you were happy with the T-shirt.
At the same time, we are sorry to hear that the blazer did not fit as expected due to the sizing. We understand how disappointing this can be and appreciate your feedback regarding the sizing information and return costs.
Thank you again for sharing your experience.
Best regards,
Customer Operations
One satisfied customer
Shorts and polo shirt bought online. The shorts were in a sale so a great bargain! All were delivered reasonably quickly (and at no extra cost).
3 July 2026
Great overall shopping experience
Great app, easy to use and speedy delivery with excellent communication
3 July 2026
Great products fast delivery
30 June 2026
Everything is great
Everything is great! We really like your clothes. My son is very skinny, with your adjustable waist he can wear the baggy pants that are in style without them falling off or needing a belt!
2 July 2026
It would be better
It would be better, especially for products like trousers or shirts, to have a notification of the season that can be woren. I mean winter or summer
Thank you
1 July 2026
Excellent quality
Excellent quality, sizing feels spot on, and prompt delivery. With frequent offers, alway feels good value to be had.
28 June 2026
i still havent heard anything from my…
i still havent heard anything from my case created, wanting to return the last pair. Theres a blanked out 'account' symbol on the website to even get started on returns, office hours dont say which country this relates to. If you want to speak to them it's out of their hours for the UK and so it's a bit tough to now be asked for this review!
27 June 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you've had difficulties with your return and reaching our customer service team. We understand how frustrating this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Quick service and delivery
1 July 2026
Good 4 days time
30 June 2026
Very good delivery time
30 June 2026
Great quality
Website is easy to follow. Clothes arrived within a few days. The quality of the clothes is excellent
30 June 2026
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