Independent Water Networks Reviews 

Really easy on line registration process compared to others I have used. Thanks

We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received ourselves and other neighbours who kindly asked him while he was here could he also read their meters was exceptional. Any questions we all had were explained to us by Steve and nothing was too much trouble for him, very rare you get this sort of service from companies these days. Well done Steve and thanks again.
Steph Pollard ,Market Harborough

An increase every month is not a sustainable approach, and Monopoly Service

Overcharging each month by DD to the point account nearly £200 in credit after 6 months. Same happened 6 months later but they put our DD up. When I contacted them they offered no help, kept repeating scripted answers and refused to reduce our DD. Bunch of robbing cowboys.

Extremely poor customer service.

Their WhatsApp support is completely disorganised. They ask for your details for verification, then reply days later asking for more information. Once everything is provided, a new agent joins and asks for the same details all over again.

They also doubled our bill claiming there must be a leak in the house. There was no leak, but we even replaced the toilet as a precaution. When I asked them to confirm the readings were normal, I was told an engineer could visit in 11 months and until then we should just continue paying the higher bill.
Customers cannot switch suppliers because this company operates as a regional monopoly, which makes the experience even more frustrating.

Have hardly anything in place to help struggling people like Severn Trent do
Definitely wouldn’t choose to be with them if I had a choice

Ease of creation of account was great

They over charge on water and sewage, your bills will be unfairly high based on the same consumption with another company.

This just seems to be their business model, win contracts with new build estate developers, get a monopoloy and then charge through the roof for water. If I ever get the chance I will move away from these guys and never recommend them, because why would you pay more for the same service as another water company.

Unfortunately they just don't care, as you can see they don't reply or try to rectify bad reviews or customer experiences.

Great customer service from JOE, very informative and funny. Would be great if every customer service associate had his enthusiasm.

Bought a new build and got these by default. First impressions were really good. Problems started when I asked to increase my direct debit from the £8.00 pm they suggested. I contacted via WhatsApp and initially very good response, got they would sort and contact me. After a week no contact so I contacted again via WhatsApp, this time no response for 24 hours and got a standard reply with their work hours. Tried numerous times during these hours and got the same reply 24 hours later. In the end I had to call them and sort, even then not really switched on, set up a new Direct debit but will not know until they take a reading in May where we are. Their confirmation message read like I had asked them for a payment plan because I was having trouble paying stating my first increased payment would be taken in April and they envisaged my debt would be paid off by September 2027. Not sure how big this debt is has I have only been in the house since December 2025. I will be submitting meter readings every month going forward, see if they suggest a Direct Debit change.

When our entire housing estate in Corby lost water. we were lucky enough to have Bradley looking after us.

Bradley arrived and immediately set to work. He checked in on residents, made sure everyone understood what was happening, and reassured us with a calm, friendly professionalism that made a huge difference.

He was delivering bottled water door‑to‑door, making sure no one was left without essentials, and constantly checking whether anyone needed extra help.

It’s rare to meet someone who takes this much pride in their work and shows this much compassion.

An absolute credit to his team, thank you Bradley.

Bailey the Engineer who attend site was very good at locating leak. And information giving to me

Kacy Williams visited my house and ran a test, sadly the water never came back on, no water is grim !! He gave me bottled water, he stayed, he checked on me and if I needed anything, this ran on well into the evening, he stayed !! He was professional, extremely polite, conscientious and not leaving until it was sorted, I am so grateful to Kacy.

It's 2026 and they don't offer smart water meters! Also, they instal the meter so far down very narrow pipe, and the meter itself has such tiny digits, you just cant see at all what the meter says.. even after you get covered in dirt and bugs trying to reach it. it's a complete joke.

No water in a new build flat hard to get hold of them and completely incompetent as to who to contact to collect qouting me southeast water website updates from google which doesn't even apply to our postcode shocking

I don't understand why im not with essex & Suffolk water when I live in Suffolk. Why im with this greedy company is beyond me, "forced" must have their hands in the government's pockets for all new build homes.
The service is a joke, as well the prices. And can some one please tell me why my water smells like its got tones of bleach in the water? I have to distill my water as it gives my little boy the shits, and these companies want money for this poision.

I registered my new house very quickly and easily.

Call centre staff have been good since we moved to this new build. Set up was straightforward, with the staff attentive and thorough. Subsequently felt we had water pressure issues and having conducted a flow test the call centre arranged an engineer but somehow it got lost in translation between morning and afternoon and did not receive advance notice before the engineer, Bradley turned up on the doorstep.

Very thorough and informative in his information gathering and responses both in the property and outside. Little he could do to improve matters but a worthwhile exercise in eliminating the greatest potential cause of the problem.

Fantastic customer service. Telephone calls great dealt with sending water engineer quickly and efficiently. Great communication.
Engineer that visited property was Baylie. He was great explained everything he did and showed me tests he completed. Baylie is a credit to the company. A***