InsureMe Reviews 

560
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Logan Hess was very professional. Extremely helpful and has great attitude that made me feel very comfortable on the phone. Friendly and truly cared about getting me the best insurance for my money an... See more

Rated 5 out of 5 stars

Salah Gaddy was truly exceptional in helping me resolve issues I've been trying to work out since 2023. To finally get connected with someone who cares to hear out and understand the issue, knows thei... See more

Rated 5 out of 5 stars

Tasha R. is amazing. She's helped me find affordable plans that work for my budget while also ensuring adequate coverage for what I do. She's made the process feel easy (which rarely feels that way na... See more

Rated 5 out of 5 stars

Tom S. is outstanding!!! He has been our agent for a couple years and he provides Five Star service to his customers. He is always courteous and very patient throughout the process which can take tim... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

560 reviews

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No recent history of asking for reviews

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4.6

All reviews

(560)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Logan Hess was very professional

Logan Hess was very professional. Extremely helpful and has great attitude that made me feel very comfortable on the phone. Friendly and truly cared about getting me the best insurance for my money and needs. Highly recommend and be sure to ask for him!

29 October 2026
Unprompted review
Rated 1 out of 5 stars

These guys just called me out of the…

These guys just called me out of the blue on Tuesday night at 9:00 then the machine said that nobody was able to take my call. What call?! You called me! I can't imagine giving these people money if they can't even figure out who their clients are.

20 October 2026
Unprompted review
Rated 1 out of 5 stars

These are the types of companies who…

These are the types of companies who use foreign call centers to call and bug you all day. And then imagine telling someone that if you dont like the calls dont answer the phone. I have to answer my phone! I have customers that call me! I will never use a company who one uses foreign call centers and two who has the stones to tell me not to answer my own phone if I dont like the unknown calls......

2 October 2026
Unprompted review
Rated 1 out of 5 stars

Logan Hess told me he was the Manager, Boss, and Owner

Logan Hess told me he was the manager, boss and owner of this company. He YELLED at me when I was asking questions to verify he was really who he said he was. Told me I was useless and rude! He is the one yelling at me! He DEFINITELY does not need to be in customer service if he is going to talk to people the way he did me. I will NEVER do business with this company because according to him, everyone is trained to talk to customers that way! I really wish the owner would listen to some of the calls and maybe he won't have Logan Hess yelling at his potential customers! Good luck to a company with rude employees in the customer service department. If the owner would like to contact me, please do. Otherwise get rid of Logan Hess! He is a rude prick!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience trying to work for…

Terrible experience trying to work for this company. They lied to me after I had already spent 100$ getting another state license and after 2-3 meetings spent onboarding. They lied and said meetings could be rescheduled for emergencies and then I had an emergency and they fired me. I had already spent weeks completing tasks for them. Do not work for this company they do not care about anyone with Disabilities. Terrible management hiring process and onboarding. Very unprofessional

18 March 2026
Unprompted review
Rated 1 out of 5 stars

AI Bot cold call

Got a cold call from InsureMe and quickly realized I was speaking with AI, who called themselves 'Emma'. The bot was about to xfer me to an agent and was ignoring anything I was asking/saying - flat out refusing to confirm that I was speaking with a bot.
Annoying and gross practices.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Felt like a human not just another customer!

Sometimes calls regarding insurance or changes in insurance can be confusing or complicated and people avoid it. Andrew N, made the process so simple, so seamless and really cares to help me get the best coverage possible and also walk away feeling human not like another number.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Robert S is a great broker for health…

Robert S is a great broker for health insurance! He explains all my options clearly, his recommendations have always worked out, and if I hear about another program, he talks me through the advantages and disadvantages of switching.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Jacoria was kind and did everything she…

Jacoria was kind and did everything she could to help me very respectful and kind and informative I appreciate all her hard work to help me and my daughter to get a plan that worked for us I would recommend working with her she is very good at her job!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Shirley W

Shirley W. Made my experience so good. Without her help I would of had a much harder time. She talked me through it and made the process go smoothly. Absolutely the best customer service.

14 April 2025
Unprompted review

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