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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were let down by their experience overall. Consumers frequently reported that their extended warranty claims were routinely rejected based on unexpected exclusions, fine print, and rigid service technicalities. Many buyers expressed deep frustration over wasting substantial money on a policy that ultimately failed to cover essential vehicle repairs when sudden breakdowns occurred. Some people were satisfied with prompt claim approvals, noting that certain major repair costs were handled efficiently within a couple of days. Others mentioned that after getting their necessary maintenance completed, their vehicles were working properly again despite experiencing initial difficulties throughout the communication process.

What people talk about most

Warranty

Consumers describe the extended warranty experience as a major disappointment and a waste of money. Reviewers... See more

Claim

Customers consistently note negative experiences with claim handling, stating that coverage is frequently... See more

Service

Clients share negative opinions on service, describing their experience as an absolute nightmare filled with... See more

Product

Reviewers express strong dissatisfaction and frustration regarding the product, noting ongoing mechanical... See more

Price

People report negative experiences with price, feeling overcharged after spending thousands on upfront... See more

Reviews shaping this summary

Rated 1 out of 5 stars

RIP OFF MAGGOTS.. Absolute joke this company. They didn't cover anything for an engine replacement. Total waste of money paying extra for an extended Warranty. Avoid them at all costs, they're hopel... See more

Rated 1 out of 5 stars

Purchased the top Range Warranty Cover and have had 3 claims put in all regected over red tape. Recently Air Conditioning unit has failed however wont cover ANY of the repairs for it due to they dont... See more

Rated 1 out of 5 stars

Atrocious customer service. Have been trying for days to get a list of approved repairers. Between being told it would be sent through, (nothing!), following up to be put through to other departments... See more

Rated 1 out of 5 stars

I made a claim with iWarranty after 4 months of ownership for issues with the aircon, coilovers, and lower arm support. Unfortunately, the claims were declined based on “age” and “wear and tea... See more


1.3

Bad

TrustScore 1.5 out of 5

76 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(76)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE.

If I could give 0 stars, I would. I read a previous review regarding their name "integrity" - I wholeheartedly agree with that review.
DO NOT USE.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less stars I would

If I could give less stars I would.
This is not an insurance company and I have no idea why they would use the word integrity in their name. They will find excuses not to pay their side. Avoid.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolute warranty. More like absolute trash!

Absolute warranty, is absolute garbage! I was sold on the warranty in the belief that it was the same as a 'new car warranty' but has proven to be anything but. As soon as I attempted to make a claim on my heated seat failing, they approved only the cost of the part from a wrecker, but will not pay for the diagnosis, or the programming for the module once installed - leaving me a further $800 out of pocket. They will also not cover warranty for the seat pad either, which if that is not functioning will be further out of pocket expense for myself.

If you're at a dealer and see the iwarranty or Integrity Warranty stuff plastered around their showroom, RUN and don't look back!

They are nothing but a bunch of scammers who promise the world and deliver nothing in fine print.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever. Don’t waste a single dollar here. I serviced my car every 5,000km and when I needed a claim, they flat out refused, hiding behind excuses like ‘manufacturer’s defect.’ They’ll happily take your money but will NEVER pay out. Stay away — this place is a scam.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Shocks needed replacing

Shocks needed replacing. Mechanic went throughout the warranty and it said it would be covered. Got lots of excuses that it's not covered. Scam company.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Please stay away from iwarranty.
They refused to pay out on a faulty power steering pump because I was a couple of months over on the scheduled service but nearly 6ooo km under. They rang the mechanic and questioned his report trying to blame me for the faulty pump. Do not listen to car dealers who peddle this scam. They are just as much to blame. Also never bring your wife when buying a car.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

When I purchased the car and was suckered into this supposed amazing warranty I was promised cover from front bumper to rear bumper..
upon lodging a couple of claims which they rejected I had nothing but issues and disgusting service from them. How they use the word “INTEGRITY” is beyond a joke, they are far from that… I tried cancelling the warranty when my car had been stolen and requested a refund as I no longer have a car that needs a useless warranty they refused to refund me.
Absolute disgrace of a company that prays on innocent customers. Promises the world and delivers nothing, and if and when they do cover something they demand that it’s done the cheapest way possible preferably with second hand parts. And that I was informed of by big name dealers that will no longer use there services or lack of…
Save your money and don’t get sucked in..

18 December 2024
Unprompted review
Rated 1 out of 5 stars

terrible service always excuses

terrible service always excuses, had an issue with my gearbox overheating was told that the specific part inside the gearbox that was the issue was not covered. ended up costing $2000 to repair DO NOT GET THIS WARRANTY

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Bad service

The service has been quite disappointing. It feels like the terms and conditions are used in a way that makes it difficult to make a successful claim.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

I'm appalled and feel cheated

I'm appalled and feel cheated.

The people at iWarranty are lovely. It's just such a shame that their product represents bad value and their policies are non-refundable if you sell the vehicle and wish to cancel. The one time that I made a claim, they made life hell for my mechanic, then used cross-interrogation techniques on both of us.

A pretty ordinary product with tricks and traps and no refund on the unused portion of the policy. I sold my vehicle six months into a five year ($1660.00) policy due to a change in my circumstances, and will get nothing if I cancel.

Never again.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

So we go to a mechanic for a quote on the job, and tell him we've got warrwnty with these guys. We look for a cheaper quote in the meantime, but it appears that the first mechanic continues conversations with them pretending he has carried out the job and gets the payout. We were not consulted at all of course, even though WE are the policy holders! A mechanic just sent them an invoice for nothing and they paid him out! When we carry out the repairs with someone else, and claim the money, we find out about all this, and the answer is: we ASSUMED the job was done,we are not going to issue the payment again to the right mechanic. Wow.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Claim denied warranty has no value

Claim denied as EGR valve which returns exhaust gas to the motor is not part of engine or cooling system, its attached to the engine and returns gas to the carburettor.
they use clauses to deny your claim.
better to save your money as these policies have no value

9 October 2024
Unprompted review
Rated 1 out of 5 stars

Integrity Extended Warranty = SCAMMERS

Purchased an extended used vehicle warranty policy from Iwarranty. Serviced and maintained vehicle as per their requirements. Made a claim when an issue arose and claim was rejected, when policy clearly states that failed components are covered. Have since spoken to numerous mechanics who all say to avoid these scam insurers.

10 September 2023
Unprompted review

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