IU International University of Applied Sciences Reviews 

808
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently commend the supportive and professional staff, including advisors and coaches, for their clear explanations and personalized advice. Many people appreciate the flexible user experience, allowing for self-paced study and managing personal commitments, with the curriculum often highlighted for providing practical, real-world applications. However, some customers noted concerns regarding administrative processes and response times, with delays in feedback and slow document processing causing uncertainty. Reviewers also experienced difficulties with customer support, citing challenges in reaching staff, generic responses, multiple follow-ups, and unclear, disorganized systems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the helpfulness and responsiveness of... See more

User experience

Users describe positive interactions with user experience, highlighting the flexibility and structure of the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to slow... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction with the... See more

Response time

Customers consistently note negative experiences with response times, highlighting slow communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience at the workshop. The topic was about housing in Berlin and I could get many tips of how to find my home. It was also good because of the clear explanation of the Advisor Nites... See more

Company replied

Rated 4 out of 5 stars

This was my first experience with a study coach, Kathrin. She is a very professional lady, she navigated me through every detail that will be of help to my research writing. I cannot wait to schedule... See more

Company replied

Rated 4 out of 5 stars

I'm currently in the final stretch of my Master's in Artificial Intelligence at IU, working on my thesis, and overall it's been a positive experience. The self-paced learning format has really w... See more

Company replied

Rated 5 out of 5 stars

The professors are amazing and super helpful. They respond quickly to questions and really want to help you. The IT and student support team also responds in a timely manner. The work I learn is on pa... See more

Company replied


Company details

  1. University

Written by the company

This page collects feedback from applicants, students, and alumni of English-taught programmes at IU International University of Applied Sciences (IU) in Germany. IU offers career-oriented, face-to-face teaching on campus led by experienced professors and lecturers, complemented by self-study using modern digital learning tools. All programmes are German state-accredited, preparing students for international careers. IU offers 10 programmes with over 15 specialisations at bachelor’s, master’s, and MBA level. As Germany's largest university with over 130,000 students, our mission is to make education accessible for people from all over the world.


Contact info

4.0

Great

TrustScore 4 out of 5

808 reviews

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1-star

No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(808)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Honestly the biggest scam I have encountered studying in the past 10 years

I decided to opt out of the program as the study was new and was launched and had 0 guidance from teachers. I just had to read and learn countless pages without any other back up. It is impossible to memorize a 500 page books with complete new material and then make a test about it and continue in that manner for the next 3 years.

Altough I was misinformed by their employees that termination was 1 month, it turned out to be 3 months. However, due to holiday season they responded later from their end but then sued me for another month of termination claiming I was unclear. Resulting in 4 month termination.

I paid already way too long for a study that wasn't bringing me anywhere, having a termination date of 4 months make the whole experience even more horrible. I had to put a lawyer on the case and I am still after 6 months trying to come to a resolution.

Long story short: if you like to overpay for 4 months this is probably your institute. I never experienced such a ridiculous situation in my life after I have conducted multiple studies at different institutes world wide. Unfortunately for me, seems that from the start to where we are now I wasted an additional 1000 EUR on the already wasted fees. Never again, won't recommend.

8 July 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Klant,

Thanks for reaching out to us. We’re very sorry to hear that your experience didn’t meet your expectations.

At IU International University of Applied Sciences (IU), we strive to provide both academic excellence and continuous support throughout each student’s learning journey. We were therefore surprised to read about your experience.

We are, of course, always open to feedback and would be glad to hear more from you so that we can continue to improve the services we offer.

If your review is based on a genuine experience and you still have any open questions or concerns, we would appreciate the opportunity to hear from you directly. Please feel free to reach out to us at reviews@iu.org.

We hope to hear from you.

Best regards,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Quality Service

They care about our every need as a student. They are organised and Jannis provides EXCELLENT quality coaching- results showed after I have had time with my IU Coach. Navigating Part-Time studies is challenging with the unknowns of life, but if you dedicated and committed, results will show. Appreciate their constant feedback to actively improve their service and you see/experience the changes being done. Enjoying the experience!

2 July 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Jacqueline!

It is great that you are receiving all the support you need from our study coaching team!

Wishing you lots of success as you continue on your learning journey with IU International University of Applied Sciences (IU).

Warm regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

Great insights gained on my mistakes

Great insights gained on my mistakes, and constructive advice was given to better my next preparation.

1 July 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Gilly,

Thanks for taking the time to review us.

It is great to see you are getting the support you need from our student services team!

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

The Worst University

This university is one of the worst decisions I’ve ever made. The service is absolutely terrible. Some of the staff who answer the phone are rude and even aggressive. Instead of helping you, they make you feel like you're bothering them.

They often make mistakes in your records or applications, and instead of taking responsibility, they expect you to prove they made the mistake. And even then, they still don’t fix things quickly.

Email communication is just as bad — if they reply at all, it takes ages, and most of the time the answer is unclear or useless.

I’ve lost time, energy, and peace of mind trying to deal with this university. I regret enrolling here and would not recommend it to anyone. If you care about proper support and respect, look elsewhere.

25 June 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Zahra,

We are sorry to hear that your experience fell below your expectations on this occasion. If your review is based on a genuine experience, please feel free to get in touch via reviews@iu.org and we will be happy to look into things further for you. We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Coach Jannies

I had the chance to have a session with coach jannis today. I'm overwhelmed with my online studies , he suggested many plans and solutions. For example, we going to start working on managing stress in exam.
Waiting for the next session.

26 June 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Kamar,

Thanks for taking the time to send us feedback on your session with our study coaching team.

We are glad that the session helped you manage your exam stress.

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Study Coach meeting with Jannis

I don't think I'd be this clear headed and know what to do with myself regarding my studies without Jannis. He was patient, realistic and practical. He didn't blame me for falling behind or anything. A very kind perosn just wanting the best for students. I'm grateful to Jannis and IU.

24 June 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Raaidah,

Thanks for taking the time to review us.

We are delighted that things are going so well and you are getting the support you require from our dedicated study coaching team!

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Feels Like a Scam — No Confirmation, Just Silence

I deeply regret my experience with this school. After deciding to cancel my studies, I followed their rules and paid the 3-month cancellation fee as required. However, since then, I have been completely ignored.

I’ve received no confirmation, no proper communication, and no guidance on how to officially finalize my cancellation. It feels like they are intentionally avoiding me in order to demand more money. At this point, I feel scammed — as if I’m not allowed to leave the school, and they only care about getting more payments from me, not about the students or proper procedures.

This has been an extremely disappointing and stressful experience. I would not recommend this school to anyone.

10 June 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Lynh,

Thanks for reaching out to us.

We are sorry to hear that your experience fell below your expectations on this occasion.

At IU International University of Applied Sciences (IU), we strictly adhere to the terms set out in the study contracts. However, if you suspect that any part of the process did not adhere to our strict standards, please email us at reviews@iu.org, and we will make it our utmost priority to investigate further.

We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

The study coach meeting is always an…

The study coach meeting is always an excellent opportunity for students to ask questions and challenges and to request a consultative view of how their studies are going. In my case, the meetings have always been very useful and have answered many questions.

3 June 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Thanks for taking the time to review us!

We are delighted things are going so well for you and that the study coaching team is giving you all the support you need!

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

SCAM ALERT - DO NOT ENROLL WITH THEM

My contract was cancelled and I complied with their rediculous terms and conditions, and made the final payment. They then proceed to deduct the monthly payment again twice!
In their standard response here in trust pilot they tell you to mail their review@ email so that they can resolve your complaint but don't even bother, they don't respond to mails sent to it.

3 June 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Izak,

Please note that we have received your email and have passed it on to the relevant department. You should have now received an email with an update. We kindly ask you to reply to this if you have any further questions.

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Scammers

Be cautious with this institution. They include a clause stating that unless you complete at least 50% of your studies, you are not considered an official student. This means that if you leave the program early—say, with 40% of your ECTS credits completed—those credits will not be recognized or transferable to another university. Despite having paid a significant amount in monthly fees, this policy feels extremely unfair and restrictive. I have not encountered any other university with such conditions.
I can say that because I was scammed by this University.

30 May 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Eric,

We're sorry to hear that your experience fell below your expectations this time.

We aim to be as transparent as possible with our cancellation and payment terms, which are set out in the contract that all students sign before they start their studies. Furthermore, all exam conditions comply with the norms and regulations of the German higher education system, and as an accredited university, IU International University of Applied Sciences (IU) must adhere to these closely.

If you have any further questions or concerns, or if you would like us to review your case again, please contact us at reviews@iu.org and we will try to assist you further.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Coaching session with Jannis

At a time when I have been feeling overwhelmed and unsure about how to manage my studies and exam preparation, Jannis has taken the time to listen, understand my current strategies, and has offered a piece of thoughtful, practical advice. Our conversation helped me recognize the need to reshape my approach, and I have adopted new methods that make me feel more confident and energized. I’m truly grateful for the support and guidance. Thanks to Jannis and IU for offering such a valuable coaching service — it makes a real difference.

22 May 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Kenneth,

Thanks for taking the time to review us.

We're thrilled to hear that things are going so well for you, and that you're getting all the support you need from our dedicated study coaching team. It's also great to see how this is helping you develop your skills and grow in confidence.

We wish you all the best for the future!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Engagement and Enthusiasm

Extremely encouraging and interactive environment. All the professors encourage us to communicate any queries or uncertainty we may have. Another important factor is the career service. In order to meet all the requirements we may have, they strive far beyond.

13 May 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Masoom,

Thanks for taking the time to review us.

It is great to hear that you are getting such great support from our academic and Career Service team.

Wishing you all the best as you continue on your academic journey!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

IU is the best

Kindness, readiness to support, professionalism

29 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Teymur,

We are delighted to hear that you are getting the support you need and that things are going so well for you!

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

is online and is great as a worker

30 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Andrea,

It is great to hear that the flexibility offered by IU International University of Applied Sciences (IU) works so well for you!

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

An Absolutely Wonderful and Transformative Experience!


As a master's student in Cybersecurity on a scholarship program, my three years at this university have been nothing short of exceptional. Coming from Africa, the opportunity I've been given is something I deeply cherish, and the university has truly exceeded all expectations.

From the incredibly helpful staff in the student and finance offices who were always ready to assist, to the passionate and knowledgeable lecturers and professors who made learning engaging and inspiring, every interaction has been positive. The interactive online platform and well-structured online sessions made learning accessible and effective. I've been so impressed by the overall standard of education provided.

I'm now in the final stretch, with just one course and my thesis remaining, and I look back on the past three years with immense gratitude. This university has not only provided me with a world-class education in a critical field but has also fostered an environment where I felt supported and empowered every step of the way.

Thank you to everyone at the university for this incredible opportunity and experience. It's been truly transformative!

See you on graduation day! Can not wait!

26 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Michael,

Thanks for taking time to review us.

It is wonderful to hear that you are so satisfied with your decision to study with us! We are also delighted to see that our study format works so well for you!

Wishing you the best of luck with your final course and thesis!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

The organization of all important…

The organization of all important sections are top notch.

25 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Nevil,

Thanks for taking the time to send us your feedback!

It is great to see that things are going so well for you!

Warm regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

IU has the best practice-oriented education

Everything at IU is designed to help you learn by doing. That’s the approach I was looking for, and I’m very grateful for the opportunity to study at this university.
Interaction with colleagues and professors is also excellent.
I would recommend it to both graduating high school students and working professionals.

25 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Vincenzo,

It is great to hear from you!

We are delighted that things have gone so well for you and we are also very proud to have you on board!

Wishing you all the best going forward!

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

My study experience with IU

My study experience with IU has been good so far. I like the flexibility of managing my studies and my time.

24 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Stanley,

Thanks for taking the time to review us.

We are delighted things are going so well for you and that our flexible study format works so well for you. Wishing you all the best as you continue on your learning journey!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

It was really helpful being in a…

It was really helpful being in a university that has so much to provide, well organised, and the teachers are really good.

24 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Mary,

It is wonderful to hear that IU International University of Applied Sciences (IU) was the right choice for you!

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

I recently had my first study coaching…

I recently had my first study coaching session with Jannis and would like to share a very positive impression. Jannis created a very welcoming and supportive atmosphere right from the start, which made it easy for me to open up about my current challenges and goals. The session was well-structured, supportive, and provided clear, practical input that helped me gain more clarity regarding my study goals.

His thoughtful approach and helpful suggestions have given me a noticeable boost in motivation :-)

24 April 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Bettina,

It’s wonderful to hear that things are going so well for you and that you are getting all the support you need from our dedicated study coaching team!

Wishing you all the best as you continue your learning journey with IU International University of Applied Sciences (IU).

Best,

Your IU International University of Applied Sciences team

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