ItsHot.com Diamond Jewelry & Watches Reviews 230

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the beauty and craftsmanship of the jewelry and watches. Many people appreciate the professional and attentive customer service, with staff members frequently mentioned for their helpfulness and kindness. Reviewers also find the pricing to be great and fair, making high-quality items affordable. However, some customers experienced issues with product durability, noting that hollow chains broke easily even with normal handling. A few others also felt that the size of a purchased watch was smaller than expected, leading to dissatisfaction. Additionally, some people reported damaged packaging upon arrival, which impacted their overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, beauty, and... See more

Quality

Consumers find quality to be positive, with many describing products as amazing, beautiful, and more stunning... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as outstanding,... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Amazing piece beautiful gems very big and heavy I love it as soon as I received it I had to put it on my chain!!! I recommend to anyone that wants to buy to come to it’s hot jewelry because it’s worth... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

230 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I highly recommend the team at ItsHot…

I highly recommend the team at ItsHot for their professionalism and friendly service. I recently purchased a mind-blowing Cuban link chain with diamonds here and I am captivated! The quality and workmanship were excellent, and the jewelers and sales staff go above and beyond to ensure customer satisfaction with their product, they completely custom made the chain to my specifications. Thanks!

4 August 2022
Unprompted review
Rated 4 out of 5 stars

Very nice watches

Very nice watches. I ordered one for my son in law he said that it sits nicely on his wrist, doesn't break and looks good with his outfits!

19 May 2022
Unprompted review
Rated 5 out of 5 stars

Ultimate experience!

The most amazing service. Everyone was just lovely and went through everything with us to make sure no details were left out and we received regular updates on the progress asking for our confirmations that we liked the results from original rough sketch to the computer 3d model, to showing us the wax, casting and to the finished piece. The custom pendant we did with my parents for my little sis came out perfect! We definitely recommend ItsHot - ultimate experience!

17 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Mark did a fantastic job helping me to pick a gold chain for my brother’s b-day. He also provided suggestions as far as width and length based on my brother’s height and what and how he likes to wear. The price is the most competitive I found for a solid 14k gold chain. Nice gift box is just cream on top of the cake ) Very knowledgeable guy, who delivered on promised timescales. A pleasure to work with! Thanks!

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Blinding Diamonds

I have been a customer for 2 years and I love my purchases. The diamonds are eye clean and very clear.
The quality and value are awesome and soooo many compliments!!!!!!! I have purchased 4 rings and 2 bracelets. Waiting on my birthday gift....the 2nd bracelet! Thank You... It's Hot!

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Best diamond jewelry!

Best diamond jewelry!
Best place to purchase diamond jewelry from. The selection is just fascinating. Artur was very helpful and really took his time with me, showing me every option that I got interested in. Thanks!!

4 January 2022
Unprompted review
Rated 5 out of 5 stars

First-class customer service and…

First-class customer service and amazing jewelry for great prices. The staff was very welcoming and helped me find a perfect jewelry piece for my friend’s birthday present. Really appreciate the help I received as well as quality and price, she loved the hoop earrings, diamonds really shine!

22 December 2021
Unprompted review
Rated 5 out of 5 stars

This is the best jewelry shopping experience...

This is the best jewelry shopping experience I have had, perfect attention and support, good information about all that we needed and the most amazing thing was the extremely good qualities of merchandise and diamonds...I'm extremely impressed. Amazing service, and extraordinary earrings! Thanks a lot.

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Good experience!

This store has a good selection of diamond watches at a reasonable price, and the sales reps are very knowledgeable, professional, and helpful. I had a very good experience - second to none. A+

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

The amazing overall experience from start to finish! The staff is very patient and products are of exceptional quality (at least the higher end jewelry items, rings and earrings that we were looking at). Highly recommended and will definitely go back for other items.

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Thanks!

I found the most beautiful piece for our wedding anniversary gift here! The gemstones and diamond bracelet I bought for my wife is truly one of a kind.

14 September 2021
Unprompted review
Rated 5 out of 5 stars

I worked with Al from their custom…

I worked with Al from their custom jewelry department on a custom pendant. Custom workflow process, updates and the main thing result looks outstanding. The most original jewelry piece that I have ever seen in my life. I will definitely be back here again!

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Recommend!

Got a very cute diamond tennis bracelet for my daughter, she is beyond happy! The quality and the design are exceptional! Recommend!

16 August 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!!

I usually get super nervous when it comes to buying jewelry. But I am so grateful I found ItsHot and Oksana made this experience a breeze! She took time explaining the difference in price and qualities of diamonds and we picked the best ring for my budget, love it! I am already planning my next purchase!

10 August 2021
Unprompted review
Rated 5 out of 5 stars

Visit them!

Their diamond bracelets are so beautiful that it is very hard to choose just one! Love the bracelet I picked though and I very much recommend visiting them!

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional experience!

I bought a nice Rolex Datejust watch and a pinky ring, was very happy with this purchase, the staff was very friendly. The store has a nice variety of watches and jewelry for some of the lowest prices I saw for that quality (I did shop around quite a bit, nobody beats their prices for the diamond quality they offer). I highly recommend this store to anybody who is looking to invest properly. The quality is beyond.

8 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Amazing service. They do a great job explaining all there is to know about diamonds. I was looking for a unique ring with a type of diamonds you can’t find at regular jewelry stores and they were able to provide some very nice options for my price range (to stay within price range was a requirement). Delighted with what I have got.

2 July 2021
Unprompted review
Rated 1 out of 5 stars

Rolex watch was not authentic

I purchased a Rolex watch from them about a month ago. I showed it to two Rolex specialist and they both confirmed that the watch is not authentic! I have been told that the band, the crown and the backplate are not authentic. I can not comment about the movement as I did not want the specialist to open the watch.
I had a similar model which weights approximately 110g, this one was barely 60g and this was the main reason I got suspicious and wanted to show it to someone else. I am so glad I did that. The description did not say that the watch was customized so I thought it has Rolex diamond, however, they later claimed that it is customized and they put the diamonds on it. They also claimed that the watch comes in original Rolex box, however, even the box was a replica.
Anyways I returned it and they refunded me the same day they received the watch. I had to pay $100 for the shipping since I had to of course get insurance for it. And overall it was a hassle that was not worth it!
P.S. I checked their website and notice that they have changed the watch description after I told them that I will be taking legal actions!

2 July 2021
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

The watch was 100% authentic as was verified, the band in the watch was after market, but the case and movement are 100% authentic. When you purchase a 30 year old pre-owned Mercedes Benz automobile, you will not have authentic tires on it, as they wear out and its impossible to this car with original tires after driving it for 30 years. The bands on the watches wear out the same way, so when you purchase a 30 year old Rolex for $5k-$6k in 99 out of 100 cases the band will be after market, simply because they get worn out and stretch out. Also you should check weights of different production year Rolexes and you will see that depending on the year of production (1980s for example vs 2000s) the weight of the Rolex watch will vary greatly (its actually the weight of the band that varies in weight the most). So yes, we stand behind out products 100%, but please have proper expectations spending $5k-6k on diamond Rolex, we do clearly state on the watches they are pre-owned, 2 out of about 100 watches we sell did not have this note the watches are customized which was added (we purchase these watches pre-owned and do set diamonds on them, so the diamonds are authentic diamonds but after-market). Buying Rolex watch with factory set diamonds is 100% waste of money as they make triple profit on diamonds, and once you purchase such a watch the resale value will drop to 1/3, while we make only about 15% on these watches so you are paying very little mark up for the same diamonds which help to keep the value of the watch when you purchase it actually. Watches for example that are listed at around $6k today, were listed about $1k less 2 years ago, so in just two years such a watch went up in price 20% instead of losing its value! So its very simple: you can buy a pre-owned Rolex watch with custom/not factory set diamonds and have this watch hold the value over the years or buy similar year watch for nearly triple the price with factory set diamonds by Rolex and have the resale value drop nearly 1/2 the day you paid for it, never going up anywhere close to what you paid for it.

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