italki Reviews 

15,088
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 832 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the teachers for being exceptionally supportive, highly knowledgeable, and genuinely helpful in boosting language confidence and conversational skills. People find the digital platform exceptionally convenient for scheduling lessons, discovering diverse instructors, and managing their individual learning goals smoothly. However, some people mentioned that the website and mobile application can sometimes be rather difficult, unintuitive, and frustrating to navigate. Some reviewers were not happy with specific scheduling features, noting unexpected time reversions and minor technical interruptions during online classroom sessions. A few consumers also noted occasional concerns regarding profile recommendations and platform management aspects outside of tutoring.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is flexible and easy to... See more

Staff

Users describe positive interactions with staff, praising teachers for being kind, patient, and highly... See more

Service

Consumers find service to be positive, highlighting how instructors adapt to individual needs and offer... See more

Application

Clients share positive opinions on application, highlighting that the platform is very good, easy to use, and... See more

Website

Customers had ambiguous experiences with website, with many reviewers praising the platform as flexible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice platform and great teachers at very competitive prices! Furthermore you have an amazing range of languages you can learn. However regarding the platform; I erroneously mixed up two on my differ... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kevin for OET preparition. As a Dr preparing for the OET. I've found his classes practical and well organised. His typs are clear and specific. In one lesson, he explained exactly... See more

Company replied

Rated 5 out of 5 stars

Truly, if you’re asking, what made my experience great, it would be my sensei Ryuto. He is young full of energy, eager to help students engage and be able to speak better Japanese. He corrects you whe... See more

Company replied

Rated 5 out of 5 stars

I really enjoy studying and practicing Japanese through itaki. It is fun to converse with my teacher, Atsushi-sensei. He is very kind and helps me improve my speaking and writing. It is very easy to s... See more

Company replied


Company details

  1. Language Course Provider
  2. also in
  3. Adult Education School
  4. Foreign Languages Program School
  5. Language School
  6. Private Tutor
  7. Tutoring Service

About italki

Written by the company

italki is a global language learning community that connects students and teachers for private & customizable online language lessons. At italki, we believe that human interaction and cultural sharing are the best way to become fluent in a foreign language. With over 5 million students and 30,000 high-quality teachers teaching more than 150 languages, italki helps everyone with their personal journey to fluency.

On italki, you can:

  • Take customizable 1-on-1 lessons trusted by millions of users
  • Learn from certified teachers that fit your budget and schedule
  • Connect with a global community of language learners
  • Explore fun and engaging online group classes designed and led by expert teachers

With italki Plus, the latest paid subscription service. You can enjoy various benefits such as AI-created study materials and quizzes, progress and goal tracking, and organized language learning systems. Current italki Plus services include but not limited to:

  • Access to premium AI features such as Automatically generates notes from your lessons, categorized into Vocabulary, Phrases/Idioms, and Grammar
  • Promotional access to select partner platforms
  • Exclusive membership events
  • A comprehensive knowledge library — everything from your lessons in one place, easily accessible for review and practice
  • Track your progress and see your improvement over time with structured practice sessions

100% Satisfaction Guarantee

Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

We know finding the right teacher takes time. That's why italki offers a 100% Satisfaction Guarantee on trial lessons.

You're eligible for a credit refund if:

  • Your teacher didn't show up
  • Your teacher didn't meet your expectations
  • Your trial lesson was purchased and paid for by you (voucher lessons excluded)

You can claim this guarantee up to 2 times.

How to claim: Contact our Customer Success team within 48 hours after your trial lesson with your Lesson ID and reason for dissatisfaction.

Please note: Requests submitted after the lesson is marked complete, or cases involving violations of italki's Terms of Service, are not eligible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(15,088)

941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really enjoy the quality of speaking…

I really enjoy the quality of speaking practice on italki, especially having a tutor who provides real-time corrections and feedback. My tutor has helped me apply what I’ve learned in my lessons to real conversations, making my language-learning journey more practical, engaging, and effective.

15 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

She takes care about that the student …

She takes care about that the student is following the subject.

15 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Very good app

Very good app, great to meet teacher and take classes

14 October 2026
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Reply from italki

Hello Matthieu,

Thank you for your review! We're delighted to hear that you're enjoying the italki app and find it a great way to connect with teachers and take language lessons. We wish you continued success and many more enjoyable learning experiences! 

Best regards,
Léa

Rated 5 out of 5 stars

Patricia is an excellent teacher

14 October 2026
Unprompted review
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Reply from italki

Hi Guido,

Thank you for your review! We’re delighted to hear that you’re enjoying learning with Patricia. We wish you many more great lessons together!

Best regards,
Léa

Rated 5 out of 5 stars

I have a very good teacher

I have a very good teacher. She motivates me.

13 October 2026
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Reply from italki

Hi Gloria,

Thank you for your review! We’re happy to hear that your teacher keeps you motivated. We hope you continue to enjoy your lessons and make progress together!

Best regards,
Léa

Rated 5 out of 5 stars

Affordable for everyone

General opinion: I think that it's a wonderful website for those who are looking for teachers in whatever language they are looking for. As there is many options of language available, I will say the more niche or not popular language there will be less teachers, and maybe not as many time slots, but I'm someone who is taking a more popular language (Spanish). So, I can't speak that well on the topic, but just wanted to but that out there. Obviously there will be good and bad teachers with this type of platform. I like this platform better than Preply considering the fact I don't have to have a subscription based model or credits to use the Italki. Everything is self intuitive not confusing at all.

Teachers:I feel like there is a good portion of community teacher and certified teachers.I've tried only one teacher and we hit it off (she is a community teacher). And I've had a great time with her. I will say though once you find someone you like and vibe with it's important to book with them in advance if you want a specific time slots. There are also topics for those wanting to learn certain things in the language they want to learn. For example Medical Spanish or Counseling Spanish.

Pricing: You can find teachers for all different price ranges, from $8-$100 usd. Even cheaper than $8. But I do understand that to some people this may feel too cheap which is completely understandable. There are price ranges for everyone! I will say just because someone has a cheaper price doesn't mean the teacher isn't up to par.

Class: Now the way the teacher teaches differs by person. Some use videos, some give homework, etc.

Time duration: There are different time duration. 30min is the shorter session and there are sessions for an hour or even more.

UI: Very intuitive not hard at all. I've only had one instance where my card didn't go through and I had to use another one and it wasn't that big of an issue.

8 October 2026
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Reply from italki

Hello E'Laysia,

Thank you for your thoughtful review! We're delighted to hear that you appreciate the variety of languages available on italki, the flexibility to book lessons without a subscription, and the ease of using our platform. We also appreciate your observations regarding teacher availability for less commonly taught languages. We wish you continued success and many more enjoyable Spanish lessons! 

Best regards,
Léa

Rated 5 out of 5 stars

Tutor Amina is a great teacher

Tutor Amina is a great teacher, she has amazing teaching skills:)

11 October 2026
Unprompted review
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Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

My classes with Maxime have been great

My classes with Maxime have been great. Challenging in a great way. And italki is very easy to use.

11 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

Couldn't ask for a better tutor!

I’ve been having weekly sessions with Marte and every class is an absolute joy. She makes learning engaging, stress-free, and thoroughly enjoyable. Every single lesson is perfectly balanced between structured learning and natural conversation, making each session something I truly look forward to. If you are looking for a top-tier tutor on italki, I cannot recommend Marte highly enough!

11 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

The application is very intuitive and…

The application is very intuitive and I've had a great time meeting great teachers

7 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

Good langague learning platform

So far I have got great Ukrainian lessons with my professor Olesia. The platform is easy to use to plan lessons contact teachers know what you will pay and pay.

10 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

Italki offers a large variety of…

Italki offers a large variety of teachers from which to choose, allowing you to find the perfect teacher for your personal needs. Technology used for video meetings works great too.

6 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

Great teacher

10 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 4 out of 5 stars

Italki - Great Platform, Blanca - great Teacher

Italki has hundreds of teachers from which to choose and provides filters to narrow your choice. Each teacher has a short video introducing themselves and their teaching style. Then you can take a trial lesson with that teacher, so you get a very good idea what to expect. My only problem was navigating to the homework and being unaware of the practice activities.

My teacher, Blanca, was excelent. She was patient, encouraging, and understanding of what I needed. Her lessons were challenging, fun, and very helpful. She has my full recommendation.

6 October 2026
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Reply from italki

Hello there,

Thank you for your thoughtful review! We're delighted to hear that you appreciate the variety of teachers, helpful search filters, and trial lessons on italki. It's wonderful to know that Blanca has made your learning experience both enjoyable and rewarding! We also appreciate your feedback regarding the accessibility of homework and practice activities, and we'll keep it in mind as we work to improve the platform. We wish you continued success on your language learning journey! 

Best regards,
Léa

Rated 5 out of 5 stars

I've been using italki for years to…

I've been using italki for years to learn and practice languages. The platform is trustworthy and the teachers there are of high quality.

8 October 2026
Unprompted review
italki logo

Reply from italki

Hello Florence,

Thank you for your wonderful review and for being part of italki for so many years! We're delighted to hear that you value the quality of our teachers and trust the platform for your language learning journey. We truly appreciate your continued support and wish you many more rewarding lessons! 

Best regards,
Léa

Rated 4 out of 5 stars

Platform easy to use to connect with…

Platform easy to use to connect with the teacher and video connection also good.

But finding the teachers are difficult, while there are a lot of teachers that meet my criteriea, finding the one on the time I want is difficult

6 October 2026
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Reply from italki

Hello Dennis,

Thank you for your review! We're glad to hear you find italki easy to use and enjoy the video lesson experience. 

We understand that finding a teacher available at your preferred time can be challenging. We recommend using the Time filter when searching for teachers to narrow down your options based on your preferred lesson schedule. We hope this helps you find the perfect match! 

Best regards,
Léa

Rated 3 out of 5 stars

Fine, until you need customer support...

Once you are up and running (as a student) on iTalki, and you've found yourself a tutor that you like, and you have a 'system' with that teacher, things work pretty well. After all, the iTalki platform is essentially self-running.

However, if you run into problems, or can't figure out something about the poorly-designed interface on the site, there is essentially no customer support. Your only option for support is CHAT. Back and forth CHAT with a person who often doesn't have the best command of English. Also, Chat is far, far less effective for problem-solving, and the endless back and forth back and forth and then waiting a few minutes, for the rep to reply back to you, is inefficient, at best.

It's beyond irritating, when platforms such as this require little manpower once they are up and running...they make all kinds of profit off of both the teachers and the students....and then they offshore their customer support to lowly-paid agents, all so they themselves (the iTalki owners/leadership) can pocket all the more profits, for themselves.

I'm unable to see my teacher's calendar, and no one at iTalki can explain why. All they provide me with are FAQs, bots, or chat replies that come HOURS or DAYS later. You cannot solve problems this way. We need HUMANS available to speak with us, OVER THE PHONE.

It's disgraceful, that there's no true customer service anymore.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

The strength of the platform lies with…

The strength of the platform lies with my tutor. Nadia is knowledgeable and patient answering all my questions. She calmly works with me to improve my conversational skills.

6 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Amazing Experience Studying Chinese Here

My Chinese teacher is very professional and I feel I have improved a lot since I study in this platform. Also it's great to take online classes. It's very flexible. Also the platform provides AI summary which helps me review what I learn from the lessons.

3 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

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