ita-airways.com Reviews 

Avoid this company at all costs.
I've been 3 years already with court procedures with them.
I hope they go bankrupt as soon as possible. Services they offer have no right to exist.

Consistently dirty tray tables and seats, delays, unhealthy and lack of choice with regards to food being served on flight. I fly regularly to London from Milan but BA is by far superior

AVOID ITA AIRWAYS! Even as a Lufthansa Senator they treat you like shit. Do not care about European Flight Rights and lie to your face!

This airline is deliberately putting up obstacles to prevent you from exercising your rights. In complete violation of EU Directive 261/2004, which requires rebooking you "as soon as possible," it limits this possibility to its own flights or those of the Lufthansa Group, but only if the same fare bucket is available. This is ILLEGAL. To claim the compensation you are entitled to, you must use a form on their website: no email address, no phone number. This is ILLEGAL. And their web claim form generates error codes every time, even if you enter the information carefully. This is a MAFIA-like practice! They should have gone bankrupt, and the regulatory authorities should impose enormous fines on them

Absolutely no issues!
Travelled with my wife London City to Rome and then Rome to Athens. I only read the reviews here after booking my tickets so was quite apprehensive. However both flights were punctual to the minute, checked bags arrived as expected and check in was swift and polite.
Overall a great experience.
I noted a few complaints here about old planes, checking the models ours were all 2020 on wards, in one plane the seats were coloured cream and did look a bit grubby, wrong choice of colour.

I have used this airline twice on 2 different trips and both times the flight was cancelled while I was at the airport. They offered no assistance in trying to find another flight. I almost missed my ship and had to pay exorbitant prices at the last minute. I never write comments but I just need to warn you about booking this airline

I’m genuinely disappointed with ITA Airways. At boarding, I was forced to check my carry-on bag, even though there were multiple backpacks already in the overhead bins — which are supposed to be personal items. When I politely questioned this, the staff member gave me attitude and was outright rude.

The whole experience was frustrating, unprofessional, and felt completely unfair. If ITA wants to call itself a national airline, it needs to train its crew to treat passengers with respect and consistency. This flight has been nothing but stress and poor customer service

I cancelled my fully flexible booking on 18.09.2025,I received a refund notice automatically for the full amount (lesss ome cents ITA AIRWAYs forgot on the way but no problem at the time).

15 days afterwards, no sign of the refund (in 2025 banking modernity a EU bank transfer takes less than a second to be remitted on the beneficairy account). I was asked to wait since it can take up to 30 days to see the credit.

Now 1 months and 10 days since refund was confirmed: still no sign of a reimbursement. I called again. Poor client service that now again confirms the refund but ask me to wait since it can take up to 90 days for the credit to show on my account...

This is pure lie and only shows that this ITA Airways is gonna bankrupt as fast as its predecessors if it needs to keep reimbursements for up to 3 months to be viable.

Shame on you ITA AIRWAYS and of course, I will go back in not even considering this poor carrier...

Bottom budget, bottom service, bottom food, bottom airplane quality.

I gave one star because I could not give less. Never seen a customer care closer to a con than this. I bought the ticket, the money left my account, but I never received the ticket. I tried the phone assistance, the email, no response. I drove to the airport, spoke to the counter, they cannot find the ticket. But the payment has been accepted.

ITA Airways is not a very customer friendly or customer sensitive airline. I asked if I could get on an earlier flight so not to risk the chance to miss my connection in Rome and they proceeded to tell me I needed to redo the flight at double the cost of the original flight. We got to Rome with an over 20 minute delay and I literally had to sprint to make my connection, spraining my ankle in the meantime...I was the last one on board. This is simply pathetic. I will avoid flying ITA Airways!
496

Our recent trip with ITA Airways was a complete disaster.
Our flight from Bari to Genoa (via Rome) on September 5, 2025 was delayed by over an hour, causing us to miss our connecting flight to Genoa. The airline rebooked us on a much later flight that arrived close to midnight — a full day lost.

To make matters worse, our checked luggage never arrived in Genoa and got stuck in Rome for several days. I filed a baggage delay claim explaining that the delay in submission was due to a personal medical situation, but ITA flatly denied it, showing no empathy or flexibility whatsoever.

The entire customer service process felt bureaucratic, cold, and uncaring. No real human support, just template replies and excuses. After years of flying in Europe, this has been the worst airline experience I’ve ever had.

Between delays, lost luggage, and lack of accountability, I will never fly ITA Airways again and I strongly suggest others avoid them if reliability and basic decency matter to you.

This is the first time in 2 decades that I've ever had trouble sleeping on a plane. Seats are uncomfortable, planes are a bit outdated, departure was delayed an hour, and food is mediocre. I can't even really pinpoint why i had trouble sleeping on an 8 hour flight, but overall it was a negative vibe. Would never book with ITA in the future

I recently travelled from Rome to Thessaloniki with a connection in Athens. My first flight, operated by ITA Airways from Rome to Athens, was delayed by over an hour without clear communication from the airline staff. Once boarding was finally completed, the aircraft began pushing back from the gate while several passengers were still standing in the aisle trying to store their luggage and take their seats. At no point was a proper safety announcement made before take-off, which was both concerning and unprofessional.

Due to the delay, we arrived late for our connecting flight to Thessaloniki with Sky Express. ITA Airways staff assured us that our checked baggage would be transferred and placed on our connecting Sky Express flight. However, upon arrival in Thessaloniki, our luggage was not on board, leaving us without our belongings for an entire day.

The overall experience was stressful, disorganized, and disappointing. I expected a much higher standard of communication, passenger safety, and baggage handling from both ITA Airways and its partner airline. I hope both carriers take steps to improve coordination between flights and ensure that passengers are treated with greater care and professionalism in the future.

I had booked a flight ticket for my mother, but due to a serious health issue, she was unable to travel. I requested a reimbursement, which was permitted under her booking. However, more than two and a half months have passed, and I still have not received any refund.

It is astonishing how some airlines treat their clients with such disregard, showing a blatant lack of accountability.

Disgusting airline. I am Italian and I am ashamed that this is the airline that represents the country. Expect the worst and you won’t be disappointed. Everything that can go wrong will actually happen. The staff bring the level of Italian rudeness, arrogance and ineptitude to the highest level one could possibly imagine. Shame on you ITA and Italy. Show some respect and simple manners. Perhaps we can get some of the old airline staff from a long gone era when manners and courtesy were a normal part of life to come out of retirement to teach these people how it should be done.

They are thieves making me pay the bill of my ticket two times and i called there call center and they promised to call me back

Older planes with signs of wear on the plate (massive scratches & stains) but at least the seats are wide.

However terrible customer service experience. When our RIMOWA hybrid luggage arrived from Rome to Geneva, one of the wheels were destroyed. Since it’s no longer straight, it was difficult to even move it.

We tried to report to SWISSPORT immediately but again they refuse to accept a report outright, telling us to take pictures of the damage and contact Ita-airways instead. We had not choice but to go home with our damaged luggage without a paper report.

When we contacted ITA-airways they refused to give us any compensation for the damaged luggage without the report from SWISSPORT despite time/date/location stamped photos.

When a similar situation happened to us with another European airline, they already had a way to report damage luggage on their website and as long as you submit your complaint with proof/pics and also receipt or proof of price they gave remuneration of a few hundred Euros. It’s not enough for a Rimowa luggage but at least there is SOME COMPENSATION.

ITA-AIRWAYS is acting like a fly-by-night company instead of a company MULTI-MILLION EURO.

I will be reporting this chicken or the egg practice plus refusal to give us our right to compensation when they or Swiss port damage our luggage to

frc.ch

Because this service or lack of service or refusal to give the most BASIC SERVICE is appaling.

Check in land service is aggressive and unprofessional,we have six extra big bags and they put as in one line to other,we feel terrible. Food in plane not eatable.

Avoid this airline at all costs. They are completely irresponsible and show no accountability for the consequences their mistakes cause to passengers.

Our flight was delayed for six hours due to the airline’s failure to properly check the plane before departure. As a result, we missed our connecting flight and lost an entire night at our pre-booked hotel. Despite these clear inconveniences and financial losses caused by their own negligence, the airline refused to offer the compensation or refund to cover our lost hotel which is over 200 euros per night.

They are total lack of professionalism and customer care. I strongly advise others to stay away from this airline if you value reliability and respect for passengers.