ita-airways.com Reviews 

Worst airline ever . Unprofessional and rude customer service all the time.
My last time flying with them. DO NOT USE ITA AIRWAYS TO TRAVEL!

Extremely bad experience, do not recommend.

One of my worst travel experiences. My Rome–Alghero flight was delayed over 5 hours, forcing me to spend €90 on a taxi. On my return, a 2-hour delay made me miss my connection, so I had to sleep at Rome airport and buy a new ticket to Greece the next morning. ITA Airways promised €250 compensation, but after nearly 20 days I still haven’t received it. Every email only gets an automated reply telling you to fill out a form, but you can’t resubmit once you already have a case. Phones go unanswered and senior contacts don’t reply either. Completely unacceptable service, avoid this airline.

I am a lady who travelled alone with this flight on May 02,2025. They assigned me to sit at the last seat at the end (nobody sit next to me). Fortunately I had a safe trip (nobody disturb) Although I didn’t book a seat but I paid approximately €140 round trip (Lamezia terme -Rome) on May 02,2025. It’s such top high price for round trip domestic flight. For general service is still in low quality as my world travel experience.

Terrible service at the desk of the airport. Specially the supervisor of Catania. She didn't even have ask me about my tickets and have sent me directly to the other guichê screaming. Once I asked her name for claim a complain she didn't answer me.

Robbed by ITA airways of 200 EUR, who refuse to refund a flight I booked with them even though THEY CANCELLED MY FLIGHT!

They tell me to contact the booking agent (mytrip), but the booking agent tells me ITA airways is telling them they never cancelled despite me having all the proof and email. Scam company, classic collusion by airlines and bookers to rip off customers.

Never book through online agents, and never use ITA airways

Scam airlines, at some point before checkout they ask to reserve 100 eur in order to pay and once its paid they swrite on screen now you have 3 days to pay full amount. So it means they take 100 eur for nothing, play with workds on text. Classic ITALIAN SCAM

While having to fly with my child on my lap for more than 2 hours, the air host went mental, shouting (literally) in my face while my kid started to cry, because I dared to put a bag (really an average one) in the luggage cupboards above. I was in shock and 2 hours later couldn't feel my legs while there is such a tiny leg space in the cabin. Funnily enough, I had paid for my suitcase to go in the luggage area so that I could have space for this bag, with my kids stuff for the flight in case I needed it. I wonder if the air host has a kid and how he treats it.

If I could do less than a star I would.
In 2025 this company doesn’t allow checkin online from and to some European destinations which is absolutely hilarious and also very SAD
In addition to this they don’t even have some automatic machine to make the whole process smoother and less annoying or customers - like me, I had to get to the airport two hours in advance even if i didn’t have to check in any bag. What is ridiculous that is the first Italian airline, which clearly doesn’t work as it should.

Flight was to "full" to keep the hand luggages we had. Then the flight had an one hour delay. after that we had to wait another 40 minutes to get our luggage back. Terrible experience.

Efficiente e puntuale!

⚠️ If you’re reading this review BEFORE buying tickets, it’s better to purchase them somewhere else. The airline staff forces you to check your carry-on luggage, and then they lose it! Moreover, when the luggage was found, we discovered the suitcase was broken in two and taped together. The staff’s attitude is rude, and no one takes responsibility. Be sure to insure your luggage if you use this airline, and use an AirTag to track its location.

Staff and food is good. But airplanes are very dirty: aircompany do not clean airplanes well in Rome Fiumicino airport. Do not clean seats after previous passangers even in business class.

Ita airways lost my luggage and I never got a refund. Normally you get a refund after 21 days, because flight right says, that your lugage is claimed lost after 3 weeks. But Ita airways gives a damn shit. They tell you their own policies say that they have 45 days to find it. I had to buy everything new, because my whole clothes were in the bag. After more than 45 days Ita still didn't want to give me a refund my luggage was still gone. They found it after 50 days, but it was moist the bag was broken and some pieces had mold on them. Also the flight was not fine, the airplane was old and taped with Gaffa tape. There was a business class which was the same like normal class, but seperated with a dirty curtain. Never again ita airways

A new and attractive airline, but management needs improvement. On the Sicily–Milan route, supervisor Patty displayed an arrogant and intimidating attitude, not even allowing passengers to speak. An embarrassing episode that I hope the management addresses promptly to ensure professionalism and respect for travellers.

I am extremely grateful and impressed by my recent experience with ITA. I arrived Rome from Singapore for a connecting ITA Rome-Nice flight over 5 hours later. I enquired at the desk about an earlier flight and was promptly ticketed, ushered to check in and assisted in catching a flight which saved me a long layover. Thanks to the staff that were on that morning. I will now be flying ITA at every opportunity.
John

When we had arrived they had told us we were on standby for our flight and that we may need to wait until theres another flight since we did not "check in" 48 hours prior. We waited until 7:45 in the lobby when the flight depature was 8:15. We then had to rush through security and run to the gate. After researching later we found that this is a made up policy and that they over book flights so that if someone does not show up they will still have a full flight and they throw the overflow onto the next flight. So any flight you take there is a good chance you may not even be able to make it on the flight. They had lied to us and made us think it was our fault that we may miss our flight. Absolutely disgusting, terrible airline. 0/5 stars!!!!!!!

We travelled with ITA Airways in July 2025 on what should have been a rare family holiday. Instead, it became a traumatic ordeal due to ITA’s complete failure across multiple levels.

Our experience included:
1. Lost Luggage with Vital Medication Inside
We were pressured at London City Airport to check in our hand luggage, which contained essential medication for our daughter with severe eczema. All our luggage was lost. Our daughter vomited repeatedly during the flight, with no access to medication or change of clothes. The crew did nothing to help.

2. No Support, No Accountability
ITA’s complaint system is broken. Phone calls were dismissed or dropped. I submitted a complaint (Ref: 04735787), but it remains unanswered.

3. Damaged Luggage on Return
Our new suitcases were returned broken. There was no staff at the airport to report damage, and no help offered.

4. Flight Delay & Rerouting with No Onward Transport
Our return flight to London City was delayed 3+ hours and then rerouted to Gatwick without warning. We were promised transport back to LCY—none was provided. We had to pay £153 for a taxi with two children and seven bags.

5. Discrimination & In-Flight Safety Failures
Our family was treated differently than other passengers, particularly by one flight attendant. We suspect this was based on our appearance. Safety announcements were vague and alarming, especially for our children. Medical emergencies on board were ignored.

We are demanding full reimbursement and formal compensation—but more importantly, we strongly urge others to avoid ITA Airways. Their complete lack of care, support, and professionalism made our family holiday a nightmare.

📍 Route: London City – Milan – Rome – Dubai (and return)
📅 Travel: 21–31 July 2025
👨‍👩‍👧‍👧 Travelling with two children with serious medical conditions

They marked "Checked in done" when I didn't check in, just to not give the refund
On July 29, 2025, I took a flight from Rome to Trieste. Unfortunately, I couldn't take the return flight because ITA Airways moved up the schedule. To return to Rome, I obviously skipped check-in and bought a train ticket.
So I asked for a refund for the part of the journey I couldn't take because of them. To avoid a refund, they made it look like I hadn't shown up, and then marked it as if I had checked in. Don't trust them; don't use their services.