I See Me! Reviews 120

Easy to make and surprisingly fast delivery (especially given all the reviews about customers not receiving their orders). Only downsides: (1) a crease mark in the same top right side corner of all the pages in the book, and (2) quality of the cover — looks very flimsy, so if you are purchasing for children’s use, be mindful that it may not last long.

I’ve been a loyal customer of iSeemee for over 15 years, which is why this recent experience was especially disappointing. I placed several orders this week, and to be fair, every other representative I spoke with was super helpful, kind, and truly customer-focused. Unfortunately, that changed when I called back to add to my order & connected with Veronica, who identified herself as a supervisor. She was not friendly or customer-centric, which was surprising given her role. Her level of service definitely did not align with the standard I’ve come to expect from this company. I was simply trying to add one item to an order that was still processing and hadn’t shipped, but she was unwilling to add it, and told me I'd have to place a separate order (which would be an additional $7 in shipping for a $10 item). A more solution-oriented approach would have gone a long way, especially for a long-time customer. It felt like she was turning away business over something that could have been easily resolved and missed an opportunity to help support both the company and the customer. I ended up hanging up and will just keep calling back until I reach a different representative to help me complete my order. On the flip side, the representative Jennifer was exceptional. She was professional, patient, genuinely nice and super helpful. She's exactly the kind of person you want representing your company & the level of service that customers should consistently receive. Hopefully this was an isolated incident, and that employees like Jennifer are the ones being recognized and promoted. Veronica is not suited for the customer service industry.

I was impressed by the quick turnaround. They are beautiful books with sweet, personalised stories. Excellent quality, but the pages inside don’t fold over very easily.

This book is so beautiful and so well written and such good quality.. it’s a lovely keep sake.. my granddaughter wants to read it all the time.. thank you so much

Loved the personalised book. Great quality! Easy to order and use website! Would buy again thank you

Great book, the paper and cover is a nice quality. Kids love it!
Would have liked the personalised names mentioned more if possible.

Beautiful book, I love it

The creative process was a breeze and it websit was amazing to navigate. My book arrived in perfect condition and is now a family favourite. However the only fault is that the shipping did not have a tracking code, so I was unable to see an estimated delivery date, and was worried about it potentially being lost. That’s the only thing I found not perfect!

The staff were very attentive as I forgot to put my promo card de and they refunded me so thank you

Beautiful images and quality of the paper

The book is absolutely delightful. Beautiful story, gorgeous, colourful pictures and the quality of the book itself is superb. The only downside would be the price, but it’s a baby keepsake and the quality is there.

Thank you for a quality product that our grandaughter just loves, she reads it everyday. Uploading the photographs was very simple. The story line, images and text creates a very personal touch. Delivery was fast. Packaging - a little more padding might be an idea for the soft cover option.

Is amazing

Better than expected
Good quality, came fairly quickly

It came before Xmas eve and was the perfect gift for my friends new baby & for them to read the book to the little one the night before made it more special for them, thank you for being a good trusted company.

Not sure how to review an item I haven’t even received yet…
Extremely disappointed with this company
So much for “buy now to receive before Christmas”

They were efficient & excellent to deal with. The teams replied to my question very efficiently.

The Sweetest gift for my nephew. Great quality and fast delivery. Highly recommend

I advise you of the mistake that was on one of the books I ordered and your customer service said I NEVER PAID FOR THE BOOKS
NOW MY BANK HAS CONFIRMED I DUD!!!

Great book delivered in time for Christmas

Ordered my book early November. When I enquired about its status and requested a tracking number around 16th December only to be told that there was no tracking number is given when it landed in Australia which I find strange. I enquired again a few days later only to be told the article was lost. I have received a full refund but would much rather have had the book for Christmas for a special new addition to our family. The process of ordering the book was fabulous, the end result was extremely disappointing. I won’t be ordering from this company again.