iScooterGlobal.UK 

I rarely write reviews, but after months of trying to resolve this issue with iScooter I feel it is important to share my experience.

I originally purchased an iX7 Pro scooter for my son. Unfortunately, the first scooter had problems. After a long process of troubleshooting and communication, I was told that to receive another scooter I would need to make an additional payment of £204, which I did in order to finally resolve the situation and get a working scooter for my son.

When the second scooter arrived, it was faulty immediately. As soon as the scooter powers on it shows an E15 error and the wheels partially lock, making it unusable straight out of the box. I provided photos and videos clearly showing the issue the moment the scooter is turned on.

Over the last few months I have:
• Sent multiple videos and photos showing the fault
• Followed troubleshooting instructions
• Opened the scooter and checked wiring as requested
• Spent hours communicating back and forth with support

During this time I was offered several different resolutions which then changed later. At one point I was offered the option to receive another replacement scooter for a £60 shipping fee without returning the faulty scooter. When I later attempted to proceed with that option, I was told that the offer was no longer available.

Instead I was then told I must either return the scooter and wait again for a replacement or accept a 50% refund.

My son has now been waiting months for a working scooter, and the entire process has been extremely frustrating and exhausting.

I understand faults can happen with products, but the constant delays, changing offers, additional payments, and lengthy back-and-forth communication have made this experience extremely disappointing.

I hope the company improves how it handles situations like this in the future so other customers do not have to go through the same experience

Absolutely amazing customer service 10 out of 10. Had a problem it was solved out with a good will gesture of a helmet. Would highly recommend using iscooter uk.

Delivered by a very friendly man who was very polite and helped with my e-bike into the house….excellent service…plus’s the bike came in perfect condition…First class….Thanks.

Order week ago still waiting didn't realise parts come from abroad

Good value.

They were extremely helpful, sorted everything out straight away and also double checked every details to make suer they won't mess up. Thank you

I had come across a problem from a recent Xmas purchase and from the very first contact with customer service has been great, they took me through different steps to identify the problem and when that found they sent a replacement part which has rectified the problem. Thank you for all your help.

I’ve had no update on my bike I’ve sent email no reply. States 1-3 working days mine is past that still no update.

Excellent company ordered and delivered without any problems. Recently had a fault all sorted within 72 hours.
Highly recommended

Very pleased with the scooter and very prompt delivery. The delivery driver was extremely helpful and polite.

My Granddaughter loves her scooter. After researching we worked out this was one of the best in range. The build quality is excellent. Customers service is 5* they sorted out a small issue with no quibble

For the sake of your mental health and for the sake of your money. Do not purchase from this company any electric scooters.

This company is really bad. Their products are not lasting long, they get faulty really fast. On top of that, what's the worst thing, is that they not jumping to help you to resolve your problem. Doesn't matter even if you pay 10 years extra warranty. They don't care about it.

I got a Ix6 electric scooter, in July 2025, it got faulty in 3 months after. Controller burned and battery very poor quality. Nothing similar with the description. This situation is already escalated to trading standards, citizens advice and money claim. I am still waiting my money back from this case. This company refuses to repair my scooter under the 2 years warranty i have. They keep sending blackmail emails, to remove my negative review from Trustpilot.

This company is a scam guys. If you really care about what i said previously, it's best to look somewhere else to buy electric scooters. Where is more positive reviews. This company will give you hard time, no joking. Even this day, after 9 months after my purchase, i am still down with my scooter and my money. They spamming my emails and telling me that they will send me a better scooter if i delete my original review. Blackmailing.

I hope this company will be closed in 1 day, anytime soon, and not creating difficulties anymore in others people's lives.

You people should pay attention to all reviews before purchasing something from them. People gives you warnings about these companies. Also there is rumors and suspicious that this company gave themselves a lot of positive reviews, for just to cross the negative reviews. But who knows, if is true or not. Just don't expect to get helped or to get sorted after you purchase something from them. You'll get disappointed, unless they'll change their way and starting to help their costumers.

Got replacement front forks, took 2 weeks to deliver, arrived in good condition. Iscooter team are top quality, 5/5 stars

I have had the pleasure of having been this company they have been great with working with me I highly recommend there products as they are very affordable and very reliable so I highly recommend this company

I have had the best experience with the company my brother has had a very good experience aswell, if say that there products are very reliable and there costumer support is very reliable and highly recommended

I have had a lot of success with this company in buying the Ix5 model and now I'm about to go buy the Ix7 pro as an upgrade as I do need something more fancy and fast with more range and so l really do recommend this company with there outstanding customer support team to help
iScooter

I have have nothing but the best with this company there ix5 model scooter is the best affordable and worthwhile investment and for this company to have the best products on the market in my opinion so highly recommend this company

THIS IS MY SECOND REVIEW ABOUT THIS DISGUSTING COMPANY!!!

So we brought an i scooter for our disabled granddaughter in late Nov 25. It was faulty when we opened it up for her to use it on Xmas day. we made no end of emails to the company and they told us to take it to a repairer and they would give us £20 cost towards it.
After so many emails to so called customer support on I Scooter we gave up. She is now without a i scooter and I Scooter went quiet. Until today, I have received an email basically saying if I edit my review on Trustpilot they will send us a free product!! Isn’t this called bribery!!!
AGAIN CUSTOMERS PLEASE DO NOT BUY FROM THIS COMPANY YOU WILL BE HUGE DISAPPOINTED WITH THEIR SO CALLED CUSTOMER SUPPORT.
Reply AGAIN FROM I SCOOTER, Same rubbish email!!

Absolutely disgraceful experience.

We purchased this iScooter for my disabled niece, and it has been nothing but stress and heartbreak ever since. The scooter developed a fault, and instead of standing by their product and helping a vulnerable customer, the company completely washed their hands of the situation.

They refused to repair or replace the faulty scooter. Instead, they told us we would have to find a repairer ourselves and pay for it out of our own pocket — even though the scooter is clearly defective. This is unacceptable under any circumstances, but especially when the scooter was bought for a disabled child who relies on it for mobility and independence.

As a result, my niece is now left without her scooter and is extremely upset. What was meant to give her freedom and confidence has turned into disappointment and distress. The lack of empathy, responsibility, and basic customer care from this company is shocking.

If you’re considering buying from them, think twice. When something goes wrong, don’t expect support — especially if you’re buying for someone who truly depends on the product.

I would not recommend this company to anyone.

Having had a few scooters and always great
Got the ix5 as it had better specs than my previous ix4.
When scooter arrived it was missing the 2 free gifts they said I was getting then when I set it up and rode it noticed there was issue with the breaks and the break handle was faulty the battery life is also extremely poor doing less the 5km on flat tarmack.
Spoke to customer who made me jump through a load of hoops which I shouldnt have to do with brand new scooter now expext take it to a repair shop rather than let me exchange it
Id understand if had the scooter longer than a week but shouldnt have to take it to repair shop immediately after unboxing it.
After recommending iscooter to friends and family I will now suggest going elsewere