Irving Scott | Private Staffing Agency Reviews 

17
•
TrustScore 4.5 out of 5

4.6

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Company details

  1. Real Estate Agency

Written by the company

We understand that hiring domestic staff is about discovering the best match for you. Of course, the domestic staff we provide are of the highest calibre through our experience of sourcing and vetting. You would expect no less from a boutique domestic staffing agency that prides itself on attention to detail. What makes us special is understanding the right match for you – this means understanding the people involved, through constant communication and industry insights. We are approachable, taking the time to get to know people and building relationships. Every client is special, which is why we provide a dedicated service with one-to-one attention. Our unique approach saves you time, meaning fewer CVs for you to sift through. We use all tools available to discover the best match for you, including psychology (and can even do astrological employment matches). There is no such thing as the best domestic staff – just the best match for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.6

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(17)

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Rated 5 out of 5 stars

I would highly recommend Irving Scott…

I would highly recommend Irving Scott recruitment company. Very quick response to my application and they kept me up to date with every stage of the process. I am just about to start a new role thanks to their fantastic services. I would highly recommend this company to all my friends.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Driven and very helpful.

Irving Scott is always my number one choice when I'm looking for work, once they have all the requirement it is the focus and the follow up and Paloma is good at it. Her communication is spectacular and friendly which makes you comfortable that you are in safe hands and will be taken care of. I have had two dream jobs from Irving Scott and I will not hesitate to recommend Irving Scott to any candidate, it's exciting when I call Irving Scott because I know my dream will come true.

17 February 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic, wonderful and professional as well as personal, the perfect agency as a client. Very trustworthy, honest and reliable 24/7... Super!

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Great agency

I've done several nanny interviews for VIP families through Irving Scott.
They always have good jobs available, Paloma is incredibly helpful and professional.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful Agents

I would definitely recommend Irving Scott. They found us a housekeeper quickly and with a high standard of professionalism. Their service is first class and the housekeeper they sent us, Giulia, is absolutely wonderful: efficient, reliable, well working,...Thank you Irving Scott for your help.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

highly appreciated

as a worker, this agency give me an exellent employer that really suit your needs, not only for figures but most of all the treatment rather the good relationship inbehalf. it never fails to follow up my demands and assurance that i am in good hands.
i would always count on for this company and willing to bring more people and relate the best experience i had for this agency.
i can't thank you enough for everything and lift me up to be more positive.
bless you more,
airona

15 February 2017
Unprompted review
Rated 5 out of 5 stars

The best in matching candidates with employers

Boutique consultancy at its best.
Because they really bother to comprehend and analyse the candidate personality, skills and inner self... going far beyond the CV.
Because they bring a human touch to recruitment in Private Service. Honest feedback and counsel, straight to the point, real pros & cons of job vacancies matching one´s profile.
In my case, I truly felt that they cared for me and understood my circumstances.
All that and much more is what makes the difference. Time, effort, passion, commitment.

14 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I’ve had the pleasure of working with Paloma as a candidate looking for a new position. I’ve been impressed with her professionalism and her indulgency recruiting.

Good luck Irving Scott team.

14 February 2017
Unprompted review
Rated 5 out of 5 stars

A Hidden Gem In Ladbroke Grove

The office is hidden away in Ladbroke Grove but once you do get there Paloma will give you a welcome with 5 star professionalism. The lady will do her absolute best to find a position that keeps you in your comfort zone...i personally would recommend this as one of London's top agencies and I can only wish them the very best for a bright and successful future

14 February 2017
Unprompted review
Rated 5 out of 5 stars

The best agency

I would highly recommend this agency. They not only find good jobs, but also care about people, giving them advises, solving all problems.

14 February 2017
Unprompted review
Rated 5 out of 5 stars

Grateful to you

I thought your efforts in finding me a job were outstanding.You were friendly, and very detail oriented and made me feel confident .
If I would be needing a new job in the future I will surely come back to you....
This is my first agency and you did not disappoint me.
I would certainly recommend you to anyone looking for a job.

14 February 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous service

I would highly recommend Irving Scott. I contacted them to source a housekeeper and was amazed how quickly they arranged it. The level of service is first class and I am very impressed by the high standards of housekeeping. I wouldn't hesitate to recommend the team!

14 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent reliable service

I have never met an agency working so hard to give the best possible service not only for their clients but also for the candidates. Paloma was continually in contact me no consequence of time. I have go all possible help and very adequate information. I highly recommend Irving Scott for everyone.
Laura L.

28 November 2016
Unprompted review
Rated 1 out of 5 stars

The worse experience ever.

Candidate with glamorous CV, great interview but refused to work on first day. Candidate clearly told me she wasn't interested and wanted to do something else when I asked her why is she refusing to pack a suitcase. Housekeeper who refused to work on first day isn't helpful and was sent away; I would have thought the agency would at least hear me out and speak to the housekeeper that they sent, but they were very rude and was very aggressive, instead of hearing me out, they immediately sent me a letter before legal action demanding that I pay them their fee of 8000 plus; they wanted to do interviews and trials when I have clearly informed them in advance that I will be staying in a hotel (between moves) it was impossible to comply with their tight time frame; and as I was told "we are not obliged to sent a replacement" & "I don't work for free." I ended up paying for nothing. Very bad experience.

(I did not say that I will ruin their reputation, when I was told I must do trials and interviews within a few weeks even though they had been informed in advance that I would be relocating to a hotel and that trials wasn't possible during my hotel stay. I felt they were being unreasonable. When they reassured me that they are the top agency in the UK and that they have very good reviews, I did tell them "not anymore." As a consumer, I felt deceived and believed I should voice my opinion in a civilized country that enjoys the freedom of speech.)

I am now with 2 other very good agencies each has sent candidates to interviews, which all went very well, and I have made offers on email to each agent so they know how much in % they should be charging me if the placement(s) were successful. Then it was followed by the housekeeper(s) 3 days trial(s) after I have settled into my new home (although it has exceeded their 3 months time frame. Cash was paid to the actual candidate(s) who came to the trials.
None of these professional agencies has yet asked for any payment fees nor have they sent any "letter before legal actions" to me in order to force monies out of me. I would think this is fair. However, the experience with Irvingscott was unpleasant and downright shocking that left me feeling I have been robbed. (personal opinion)

8 November 2016
Unprompted review
Irving Scott | Private Staffing Agency logo

Reply from Irving Scott | Private Staffing Agency

We are sad to hear that you were unhappy with the service provided by Irving Scott as we pride ourselves on having an excellent reputation within the Household Staffing industry as seen with reviews left on social media platforms.

The candidate in question had the very best of references from previous employers and is now happily employed by another client of Irving Scott where she has now been working for some months. In fact the client has told us that she really values this employee as part of her household team.

We understand that often it comes down to a personality fit which is why we offer all of our clients an opportunity to trial candidates before making a decision to take on a member of staff.

According to the Terms and Conditions that you agreed to once a formal job offer is made and the member of staff begins working then an invoice will be raised for the full amount. This is standard within the industry. The candidate you hired was not at your house for very long at all before you asked her to leave. In her words:

“I went to Ms. ____ this morning starts at 9 am and finished like 11:30 am. I started to do what ever she says but she think I'm very slow and not following instructions which she don't like. She talked to me, it's not gonna work for her so she send me home. I think that's all. “

Obviously this was very distressing for her since she had given up a previous job for the promise of a new one. Here at Irving Scott we like to make sure that things are fair for both our candidates and our clients and in this case we did not think that she was given a fair chance.

However we did still offer you the choice of getting a replacement option and said to get in contact when you finished with your move. We said that this time around we would like you to trial the candidate first which you were not able to do the first time since you were staying in a hotel. We told you that we would be happy to extend the 3-month time frame until after you had moved.

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