Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
Company replied
Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly... See more
Company replied
I received the bedroom and bathroom door handles as promised the following working day. I was impressed with the quality of the satin nickel handles which even my carpenter commented on their appeara... See more
Company replied
Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you were pleased with the quality of our handles and our fast delivery service.
Reply from IronmongeryDirect
We're so pleased to hear you're happy with your purchase and that it was exactly as shown and of good quality! Thank you for your feedback.
Great service fantastic prices
2 August 2026
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted you were pleased with our great service and fantastic prices.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you found what you needed and that your delivery was fast.
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with the good price and the fast delivery of your order.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We are delighted you were pleased with our excellent valve and service.
Bought at 6pm delivered 10am next day
Bought at 6pm delivered 10am next day. Great product and service
4 August 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy to hear that you received your order so quickly and that you're pleased with both the product and our service.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you found our products to be a good value, and that you were pleased with our timely delivery and communication.
Reply from IronmongeryDirect
We're so pleased to hear that your delivery was fast and that we were able to promptly assist you with your refund. Thank you for your kind feedback!
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with our excellent items and the prompt delivery. We hope to see you again soon!
Reply from IronmongeryDirect
Hi Ravindra,
Thank you for your excellent review.
I’m really pleased to hear that you were happy with the service you received. Your feedback is greatly appreciated and it’s always great to know we’ve provided a positive experience.
We hope to see you back ordering again soon.
Sarah
Lucky to be delivered
Items ordered but when delivered the box was left outside my front door with no contact made by delivery driver !! I was in the house, no bell rung or knock on door and as I live on a main road the package could have disappeared if I had not gone out to my car for something. Package was badly put together as when I started opening it, it just fell apart as tape was not on right areas. Items inside were all mixed together and items were not in the plastic bags they should have been in. Lucky with the bad packaging that items were still inside !!
4 August 2026
Reply from IronmongeryDirect
Hi Stephen,
Thank you for taking the time to share your feedback.
I’m very sorry to hear about the condition in which your order was delivered. I completely understand your frustration, particularly as the parcel was left outside your front door without the driver knocking or ringing the bell. Given that you live on a main road, I appreciate how concerning this must have been and the risk that the parcel could have been taken.
I’m also sorry that the packaging was not up to the standard we expect. The box should have arrived securely packed, with the items appropriately protected and packaged. I’m disappointed to hear that the box fell apart when you opened it and that the items were mixed together and not in their expected packaging.
As discussed when you do come to fit the goods, if there is any components missing or damaged parts please let me know and we can arrange a replacement for you.
I’ve passed your feedback on regarding both the delivery and packaging, as we take these concerns seriously and will use your comments to help us improve the service we provide.
I’m sorry again for the inconvenience and worry caused. We hope to have the opportunity to provide you with a much better experience should you order from us again.
Sarah
Quality products,quick delivery and a…
Quality products,quick delivery and a great price,replacing wood window stays and handles 2nd purchase I will continue using this company.
4 August 2026
Reply from IronmongeryDirect
We truly appreciate your 5-star review! We're delighted to hear that you found our products to be of high quality, our delivery quick, and our prices great. We're especially pleased that you'll continue to use our company for your needs.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're delighted to hear that you found our product to be of high quality, our prices good, and that we delivered on our promises.
Easy to find things on website
Easy to find things on website
Quick delivery
Value for money
4 August 2026
Reply from IronmongeryDirect
We're so happy to hear you found our website easy to use and appreciated our quick delivery and value for money. We truly appreciate your positive feedback!
Always receive prompt delivery and a…
Always receive prompt delivery and a quality product at very competitive cost. Highly recommended seller. Thank you.
28 July 2026
Reply from IronmongeryDirect
We're so pleased to hear that you consistently receive prompt delivery and a quality product at a very competitive cost. Thank you for your high recommendation!
Top notch products and service
Top notch products and service. Fast delivery. Wouldn’t go anywhere else.
28 July 2026
Reply from IronmongeryDirect
We're so happy to hear you're pleased with our products, service, and fast delivery! Thank you for your kind words.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy to hear that your order arrived on time and that the items were exactly as described.
Reply from IronmongeryDirect
Hi,
Thank you for your great review.
I’m really pleased to hear that you were happy with the quality of our products. We take pride in offering reliable, high-quality products, so it’s great to know you were satisfied with your order.
We hope to see you back ordering again soon.
Sarah
Reply from IronmongeryDirect
Hi Ryan,
Thank you for your review.
I’m sorry to hear that you had not received your order. I’ve looked into this for you and can see that DX Express had advised us that the original delivery had been refused.
I can also see that my colleague has already arranged for the order to be replaced, and this is now scheduled for delivery tomorrow. I hope this reaches you safely and that you’re happy with your order once it arrives.
I’ve checked our records and I cannot see that we were contacted regarding the delivery before the review was left, if you do need any help please do get in touch as we are here 7am until 7pm and would be more than happy to help.
If I can assist any further do let me know.
Thanks
Sarah
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