IRISReviews 

422
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are generally satisfied with the product, finding it effective for scanning various documents like tax receipts and sheet music, with many praising its ease of use and impressive capabilities. Many people appreciate the product's ability to convert scanned documents into editable formats and its overall efficiency for handling large volumes of pages quickly. However, some customers also noted issues with the app and website, mentioning that the user interface is not well organized and that the app has bugs with editing options. Some reviewers experienced difficulties with software installation and activation, and others found the software to be awkward to work with or not functioning correctly, especially with newer operating systems.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its functionality... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding it easy to use and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing satisfaction with the... See more

Application

Consumers find the app to be a source of frustration, with many reporting that it simply doesn't work despite... See more

Website

Reviewers mention negative feedback about the website, with many finding it annoying and requiring too many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied

Rated 4 out of 5 stars

The recognition speed and accuracy are impressive, but the user interface is not well organized. It could be better structured in numbered and ordered steps for 1) text zone analysis 2) recgonit... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(422)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High throughput

Scan speed and large size capability

28 November 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Assimakis, thank you for your positive feedback! We appreciate and thank you for the time you took to write us your testimonial

Rated 1 out of 5 stars

IRIS Book Wifi not supported by Readiris Pro 16 16.0.2 Build…

I have Readiris Pro 16 16.0.2 Build 12030 and found that IRIScan Book Wifi 5 is not listed as one of the supported scanners

None of the instructions list using Pro 16
only Readiris 16 which cannot be downloaded

29 November 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Ray, thank you for your opinion. Can you tell us more about it so that we can help you? However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

One feature lacking?

I was surprised to find that there does not seem to be a way to create multipage documents. You will always get n separate files which you need additional software to assemble. I would think this was a core requirement - even my ancient all-in-one knows to do this with one click - so perhaps I am missing something. The manual is definitely addressed toward Windows, which I am not using. Mechanically all is well, speedy and accurate.

7 November 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Katherine, thank you for your positive and constructive feedback!

Rated 4 out of 5 stars

IRIS SCAN Executive - easy to setup and use.

I have used the IRIS software for a while now and also some of the hardware. The latest Executive scanner was simple to set up and use. I find it useful when I travel. My only suggestion is that the various software included with the product be downloadable in sequence - automatically by default. If I want to download the software manually if I choose.
However, I need a little more time to actually experience the scanner and the quality of the out put.

1 November 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello David, thank you for your positive feedback! We appreciate and thank you for the time you took to write us your testimonial

Rated 1 out of 5 stars

I am very disappointed with the product…

I am very disappointed with the product which scans very badly. very disappointed with after-sales service which does not respond to my many e-mails with the request for return and refund. I am about to return the item on my own and I hope that I will be reimbursed.

22 November 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello and thank you for your opinion. Can you tell us more about it so that we can help you? However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

Good scanner, confirmed by Ukrainian army :)

Good scanner which allow to scan really big images (A0), but with big distortions. Anyway it's very helpful when You need to digitalize some image.

1 October 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Dmytro, thank you for your positive review !

Rated 5 out of 5 stars

IRIS At the Rescue

My office Scanner was unable to perform (technical difficulties). It happened at a time when I was hard-pressed to scan documents and send them via email.

I suddenly remembered that I have the IRIS. It scanned all the documents in PDF, and I was off the hook. I sent all the documents seamlessly.

I path myself on my shoulder for have IRIS in reserve.

26 October 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Brady, thank you for your positive review! We thank you for the time you took to write it and we are really happy to read your testimony, thank you

Rated 1 out of 5 stars

My problem was not solved

My problem was not solved. Installation sitll not possible.

Scan-Results of IRISScanBook 5 are very pure. I have tried to scan a sheet of stamps and the scan is not usable.

Waste of money

13 October 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello and thank you for your opinion. Can you tell us more about it so that we can help you? However, if you wish to discuss it, please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

Fantastic piece of equipment.

Fantastic piece of equipment.
Verry easy to use!
Good quality of the end result!
If you need a portable scanner This is what you need!

18 October 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Marc, thank you for your positive review! We thank you for the time you took to write it and we are really happy to read your testimony, thank you

Rated 5 out of 5 stars

Easy to use

Easy to use. Quality output.

10 October 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Kurt, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Clarity is excellent

26 September 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Glen, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Off to a Great Start.

Off to a Great Start.

So far, we're thrilled with the image quality, the lighting, the ability to auto-straighten text, the speed, and the ability to scan two pages at once.

22 September 2022
Unprompted review
IRIS logo

Reply from IRIS

Thank you for your positive review !

Rated 3 out of 5 stars

Can't be used with Mac OS big sur and later but good for PC

I think the Iriscan mouse is a very useful tool. It would have been almost perfect if it worked with Apple environment (even after MacOS 10). That is a pity that it doesn't work with Big sur or later.
But what I've seen when used with PC seems really great.

24 September 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your review! We appreciate and thank you for the time you took to write us your testimonial. Please let us know how to make the experience perfect, we would be delighted

Rated 5 out of 5 stars

I scan receipts and invoices in…

I scan receipts and invoices in coreldraw... autocrop is amazing. I m ready for the next iris product. ;)

7 September 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Charidimos, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 4 out of 5 stars

I Miss Some Features in the Mac OS Software

Ordering, packaging, and shipping were all excellent. I am also pleased with the scanner itself, for the most part. I am, however, disappointed that some features that are documented for the Windows version are not present in the Mac version. Some, such as a "Crop" function seem pretty basic.

2 September 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello and thank you Brian for your positive feedback. Can you tell us more about it so that we can help you? However, if you wish to discuss it, please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

Scanning books is not as good as I thought.

In scannen van boeken is minder goed als ik gedacht had.
Scanning books is not as good as I thought.

28 August 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Joachim, thank you for your review! We appreciate and thank you for the time you took to write us your testimonial. Please let us know how to make the experience perfect, we would be delighted.

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