Things getting worse
A few years ago, Santander was a good bank; at least I never experienced with disappearing funds or credits, and I don’t remember the big groups of customers waiting at the bank nonsense when 2-3 agents do nothing only one girl servicing.
I never lost my credits and refunds before
Currently, I don’t see a professional bank in there.
I lost not only credits and refunds my pension disappeared as well.
The first of September I supposed to get my pension in my current account . The 25th of September I decided to check my account I couldn’t find it. The pension providers confirm transaction of my pension in the 1st of September. I went bank the manager said the system currently doesn’t work. Suggested to visit next day. Surprisingly my pension appeared the first of September. In 4 to 5 hours later I looked my account the pension wasn’t in my account.,
I received the first pension in June £661.84 and £638 I didn’t have a clue about them I discovered in my account few minutes ago. I can see in my account extraordinary transactions which don’t have anything to do with me. I can’t believe it.
I am confidently can say the stealing does manager probably they are more people supporting. She contaminated young people mentality as well .
I tried to find statements I couldn’t find. Everything adjusted for their convenience behind me.
Main office was very protective and justifying them. Even they blocked my calls..
We are not allowed to spend our savings: They are very controlling over our assets to spend and don’t pay interest if we use it I find very stressful to deal with them. They created rules to suit for their pockets and the customer doesn't have right to use own savings for their comfort.
l would like to have a new kitchen and enjoy my retirement.
I don’t want to have continuously stress.








