iPro Software Reviews 

Positive:
Flexibility of settings, in the back office of the website and in the booking system. It’s good that we have the opportunity to managed our own CMS as we wish as it makes life simple to just go into the back office and change settings and website content as we wish. It’s so simple to navigate around the back office and to take bookings. No hidden fees.
The team behind the software are always happy to help and reply to our problems within respectable time frames. The automatic review system is amazing as it requests reviews after clients leave. Overall great problem solver for our industry.

Negative:

It’s an online platform so if there is not internet, there is no booking system. There is a small minor on the booking system on the flexibility of the reports settings and the booking typology as it is optimised for owner booking and holiday maker but sometimes there is an owner guest that doesn’t pay and it’s inconvinient to process the booking through normal booking as there is payment request involved and sometimes no payment is needed. Owner guest booking setting would be marvolus. Also the reference number could allow alphabet letter and not only numbers.

We have been using I-Pro for over 5 years and it has been a fantastic product which has continued to improve year on year. It offers online booking and a fantastic lead management system which helps to convert more opportunities to bookings. We have integrated with a number of the available channels and can honestly say it has reduced our workload tremendously. Very happy indeed!

Signed up with them in July 2015 - big mistake. They mis-represented what they are able to offer and it has cost me thousands of pounds and hours wasted waiting for them to get their act together.

Two of the main reasons that I signed with them was:
1. They said they could connect directly to my current pms and import our properties, bookings, etc directly. Turns out not the entire truth. In February 2016 they were still trying to perfect this.
2. Paid them to set up a special VAT calculation on rent. Their sales person said it would take one day to do. They only started working on it in Jan 2016 and is still not complete. But they are currently telling prospective clients that they can in fact offer this. More lies.

The entire process of working with them has been terrible because no one person overseas your change over and set up. I constantly have to follow up, repeat myself to different people, generally chase them to get things done and at the same time pay them to “manage” the project.

They know that their performance on our change over has been shoddy; they know we are not going to proceed any further with them - after 9 months trying to get started why would we. I’ve given them the opportunity to give us a refund and we can go our separate ways - even though they mis-sold their product from the very beginning. They have chosen to ignore my suggestion - another poor business ethic and typical of their ineptitude.