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iPage Reviews 

1,195
•
TrustScore 3.5 out of 5

3.6

Web Hosting Company
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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the support team and staff for being extremely polite, highly knowledgeable, and exceptionally quick to resolve various technical issues. People really appreciate the fast response times and clear guidance provided by friendly agents when contacting the online chat service. Many users highlight that getting professional assistance makes navigation and routine maintenance much easier than expected. Some reviewers were not happy with unexpected billing charges, hidden fees, and prolonged website downtime. A few other people also felt that managing domains, dealing with spam filters, or getting timely help during major outages was quite frustrating.

What people talk about most

Customer service

People report positive experiences with customer service, noting that agents are polite, handle issues... See more

Staff

Users describe positive interactions with staff, frequently highlighting helpful, patient, and knowledgeable... See more

Website

Reviewers mention ambiguous feedback about website experiences, noting long-term use spanning many years... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the quick and polite technical... See more

Response time

Customers had positive experiences with response time, frequently highlighting fast turnaround and problems... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a retired Oracle Sr. ERP Analyst [in another life], Anas [my savior, today] made me felt valued as a customer [which is rare today], but also was very concise and personable. As a Startlogic custom... See more

Rated 5 out of 5 stars

I AM ELATED ABOUT THE EXCELLENT CUSTOMER SERVICE THAT I RECEIVED FROM PAVAN AT IPAGE TONIGHT!!! FOR THE PAST 2 YEARS, MY NON-PROFIT HAS BEEN UNABLE TO USE OUR SECONDARY DOMAIN NAME, WHICH IS A SHORTER... See more

Rated 5 out of 5 stars

I highly recommend iPage for their excellent customer service. I have been with iPage for several years but had to end my relationship with them. They were actually very helpful in releasing my relati... See more

Rated 5 out of 5 stars

iPage (the email guys) fixed my email quickly and properly. Clear communication, fast turnaround, and they knew exactly what they were doing. Everything is working again and the whole process was stra... See more

Company details

  1. Web Hosting Company

Written by the company

iPage is a leading web hosting solutions provider for small businesses and individuals looking to get a website online in an easy, flexible and affordable way. We’re proud to be a trusted partner to more than 1 million websites since 1998.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,195)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The chat representative was helpful

The chat representative was helpful, knowledgeable, and attentive. I don't care for chats, but this person made it bearable by being direct with his or responses.

14 January 2026
Unprompted review
Rated 4 out of 5 stars

It was great

It was great, would give 5 stars but was forced to give a rating before asking a second question.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

I am starting a new business and got a…

I am starting a new business and got a web site trough Ipage. I paid the money and tried to publish my web site. Three month later still no published web site. I asked for my money back and was told I could not get a refund. I spent hours on their chat trying to get my web site up and running. I also discovered that my other web site from my main business was not publishing the updates. It took hours on chat to get that resolved.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Extremely patient and prompt

Extremely patient and prompt, very little waiting time. Understanding my needs and responding in a polite manner. better than a bank or best hotels i have stayed at.
this is called customer service.

10 January 2026
Unprompted review

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