I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers! If you are no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
,,IObit Software Updater,, : You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new ! Why don't... See more
Company replied
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No probl... See more
Company replied
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more
Company replied
Company details
Information provided by various external sources
IObit designs and creates Advanced SystemCare, IObit Malware Fighter, Driver Booster, Smart Defrag, IObit Uninstaller and IObit Software Updater. Free, easy-to-use, and comprehensive computer security and performance software for your home and business
Contact info
United States
- tickets@iobit.com
- www.iobit.com
2.8
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
IObit is not good
First, all these 5 star reviews read like they are being written by IObit employees. There are obvious cues if you know how to look for it. If that is happening, that should tell you something.
Advanced System Care started out as pretty nice software package. They have slowly divided the individual software programs into separate packages so you now have to buy 4-5 different bundles. So costs have gone way up over the years.
However, it RELENTLESSLY, has pop-ups come up on your screen trying to get you to buy more of their products. I am talking about multiple times a day. And there is no way to turn it off except to completely uninstall this software. I sent multiple messages to IObit which they just ignore.
This last part is pure speculation on my part. The underlining feeling for the company I have is that they are kinda slimy. I could never get in contact with anyone. And just everything I read from other posts. But that is really just my feeling and should be taking with some measure of caution.
31 January 2024
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
I downloaded Advanced System Care and…
I downloaded Advanced System Care and then signed up for the Pro version which I have had for just over a year. I actually have no idea whether it speeded up the PC or anything else BUT what I do know is it slowed down the usage of my PC because of the continual pop-ups trying to sell me other products (feels very dodgy). It's also very unclear among all the various options what the software is actually doing. I have now removed the software and will avoid in future.
3 December 2024
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
I had used Iobit some time ago the ACS…
I had used Iobit some time ago the ACS made problems with
microsoft. So I uninstalled it. This time purchased a bundle but didn't want to install the ACS. But when you buy something, they install many other free version programs
without consultation you at all. So I had installed 4 of them then my laptop said "LOCKING" and my laptop had shut down. After 2 days just treid to boot and to my joy, it booted. The next morning I booted the laptop and all of a sudden the decktop showed " locking" and it has shut off. So the first thing I am going to do is uninstall all of the and never talk of I O BIT
29 November 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
I registered renewed software, issues resolved!
I registered renewed software, there were days left, that than were missing, they quickly fixed it, and now everything is just super!
I'm really satisfied, I've used their software from many years now, literally all their security and update software!
They just do their job, without interrupting my daily work on-line!
Thank You for that!
27 November 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
IOBIT Customer Service and Tech Support
IOBIT Customer Service and Tech Support is exemplary and a model for software marketers to emulate.
In this instance a subscription problem was found, reported to IOBIT CS and resolved along with a courteous note in less than 12 hours.
25 November 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Be very careful when you buy this…
Be very careful when you buy this product.
you go through the payment then it says thank you
and no email is sent ....
then you try to get in touch to no avail you try to get
a refund and it wont accept any of the numbers you are given
23 November 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
We'll try our best to assist you. Thanks for your kind understanding.
Verifone billing is a scam now
The product is an excellent product. However, since they moved to Verifone billing system, it feels like a scam company. Half the time the pages wont load, its impossible to find out how to unsubscribe. They took a good process and made it dirty and scam like. I have used IObit for well over 6-7 years, but this is the last. I will need to find another company.
25 November 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Long Time Subscriber
I have 3 software from IOBIT (ASC, DB, IU) and I've been using them for years. The support team always assists in resolving problems in time. The use of 2Checkout is very helpful in tracking down your subscription. IObit should consider offering Special discounts for long-time subscribers ( 5 or 10 yrs) or opt for a Perpetual License with a discounted price.
15 November 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Customer Relations
I have been a subscriber of IOBIT software for over 10 years and have always been satisfied with the quality, efficiency, functionality, and well designed user interfaces.
I recently had an issue with one of their applications, submitted a ticket for their examination and they resolved it completely within 24 hours,
I will continue to be a loyal customer.
8 November 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Misleading bloatware install
I've been Iobit user for years, but every update the software became more and more aggressive with bloatware misleading users in installing other software during installation, at the point that I decided uninstalling it and moving to an open source uninstaller
13 November 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you. We just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our marketing team.
If you need any help with our IObit programs, it's recommended to contact us from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue thus our technical team can better assist you.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Jeg har igennem mange år købt flere af…
Jeg har igennem mange år købt flere af deres programmer. De er virkelig gode og
Skulle der opstå et problem, så er der en god kundeservice! Så 5 velfortjente stjerner fra mig.
I have bought several of their programs over many years. They are really good and
Should a problem arise, there is good customer service!
So 5 well-deserved stars from me.
27 October 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
POOR CUSTOMER SERVICE
I have several iObit products - but I find it VERY, VERY difficult to contact Customer Services to enquire about my password, as I can't get access to my Account.
I believe this is done on purpose to make it difficult to get in touch. They don't want to hear about complaints! Where is the procedure for making a complaint??
20 October 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
If you like ads get this software
Avoid this malicious software that spams ads for their other software even when you paid for the product.
Better get Ashampoo WinOptimizer 27 which costs 16 euro for a lifetime license and has way more functions and does not advertise any other products that they have.
2 October 2024
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
I've been using their products for over 15 years
I've been using 6 of their products for years (since 2009,) and have found them to be easy to use and effective. I'm surprised at the negative posts, here, because I've made several contacts in the last 2 years, and have received prompt replies -- that actually answered my question/concern -- each time. :-)
13 October 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for your long-term support to IObit. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
It's a very usefull program
It's a very, very useful tool for updating all your software programs just in a single “click”. Easily to handle, with a friendly interface, easy to use.....it's awesome !
14 October 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Too invasive
Have used Advanced System Care for some time. Seem to work ok. However, during installation one has to be very observant to avoid installing other programs like iTop screen recorder, and others. After installation I am regularly reminded to download iTop VPN since my IP address is exposed and my PC is vulnerable, despite having another highly rated VPN installed. I am now tired of it.
9 October 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the iTop programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our marketing team.
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
"permanent license"
I bought a permanent license for Driver Booster Pro 11, but it automatically updated to Driver Booster Pro 12, and my previous license no longer works. They DONT allow you to revert to version 11 or re-download it.
Like, Its LITERALLY a scam, and I'm SURE it's illegal to do so, if I own the perma license, I have the RIGHT to use it forever without it being taken away!
1 October 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
We'll try our best to assist you. Thanks for your kind understanding.
WAS a loyal customer..NO MORE
I have been a loyal customer for many years and today I decided to cancel auto renew with driver booster pro and see that they have made it VERY Difficult to see where the "Stop Auto Renewal" button is so after a very frustrating attempt to find this (WITH NO SUCCSESS) I decided I will cancel ALL of my products with them!
This is a very deceptive practice aimed at confusing people into staying with the company. so I am now asking them to CANCEL ALL PRODUCTS and ALL AUTO RENEWALS! Shame on them
3 October 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Adware
Adware, shows system tray ads at random against user approval.
27 September 2024
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We'll improve our product and service continuously for your better user experience.
AMC Security for mobiles.
I have been using the security software for several years and have never encountered any issues. Whenever I have needed assistance, the customer service has been very polite, helpful, and responsive. Kudos to Carrie.
26 September 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for your long-term support to IObit. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
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