IObit Reviews 1,406

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, most reviewers were somewhat happy with their experience overall. Some customers have found certain products, like Driver Update and Advanced SystemCare, to be effective and useful for maintaining their systems, with some even using them for many years. They appreciate the convenience and the range of tools offered, noting that these applications can help with system issues and provide good service. However, many users express significant dissatisfaction with the company's practices, particularly the aggressive promotion of additional software through pop-up ads that are difficult to close and often appear even after purchasing products. There are also concerns about unwanted programs being bundled with downloads, issues with subscription management, and instances where software caused system instability or damage, leading some to uninstall all products and advise others to avoid them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers praising products like Advanced System... See more

Application

People report ambiguous experiences with the app, with some users expressing satisfaction and others... See more

User experience

Clients share negative opinions on user experience, with many reporting that the system became unstable and... See more

Website

Reviewers mention negative feedback about the website, primarily due to persistent and intrusive pop-ups that... See more

Subscription

Customers had negative experiences with subscription, citing issues like being bombarded with pop-ups and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers! If you are no... See more

Company replied

Rated 2 out of 5 stars

,,IObit Software Updater,, : You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new ! Why don't... See more

Company replied

Rated 2 out of 5 stars

The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No probl... See more

Company replied

Rated 4 out of 5 stars

For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

IObit designs and creates Advanced SystemCare, IObit Malware Fighter, Driver Booster, Smart Defrag, IObit Uninstaller and IObit Software Updater. Free, easy-to-use, and comprehensive computer security and performance software for your home and business


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Works, but more of a nuisance then help

Can it do some of the things it says? Sure but do you want ads popping up all the time when you have paid for a program? No. Seriously avoid any IObit software like the plague.

30 April 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 5 out of 5 stars

excellent software even the free…

excellent software even the free versions are very useful
and very good prices in packs for the Pro versions

relatively quick support for the Pro versions

29 April 2024
Unprompted review
IObit logo

Reply from IObit

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestion while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Rated 2 out of 5 stars

I do love Advanced systemcare, but...

I do love Advanced systemcare, but driver update is totally crap. I used the free version to update touchpad, and it stopped working and I cannot get it to work again. Whats going on??

28 April 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 2 out of 5 stars

Instal, drivers, uninstal

The only good thing is that it can updae drivers for most devices. Most - because tablets need specific ones chosen or else You need to instal it clean afterwards.

Now the most annoying thing about that (don't know if it is legal) is that You get only one notifier about side programs during fresh instal, but get 4 or more installed without any permision.

I only use it once at fresh windows, then uninstall it, because those ads and unnecessary apps are waste of precious space (physicaly and on screen).

25 April 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 5 out of 5 stars

Excellent Customer Service.

5 April 2024
Unprompted review
IObit logo

Reply from IObit

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestion while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Rated 4 out of 5 stars

The team was very quick to respond and …

The team was very quick to respond and they was very quickly get to my issue resolved any issues and grateful for the products overall A good experience

3 April 2024
Unprompted review
IObit logo

Reply from IObit

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestion while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Rated 5 out of 5 stars

The IOBit Team Excellent Support

The IOBit Support was prompt to answering my question about my recent purchases I recently completed. To the IOBit Support Team, THANK YOU for your excellent and prompt support.

18 March 2024
Unprompted review
IObit logo

Reply from IObit

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestion while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Rated 1 out of 5 stars

Move On!

Seems to be going downhill over the last year with customer service and ease of use/customer experience. Renewed last year only to have product code expire, and support was useless! Actually sent me my 2 year old code that read expired, and then asked me to prove my purchase. And the pop ups, oh wow, get ready for several side loaded programs and constant bombardment of "Buy Now!" pop ups.

Advice, Move on! There are many, better, cleaner, customer oriented service, companies out there waiting to WOW you with their software.

28 March 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 2 out of 5 stars

I purchased Advanced System Care but…

I purchased Advanced System Care but did not receive any information about the product after completing the purchase. Here are the details of my order:

Payment made online on 16/03/2024 at 12:45
Vendor: PADDLE.NET* IOBITSOFT LISBOA PRT
Order number: 629107
Could you please send me the activation code or any necessary information related to my order? Thank you.

16 March 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com, or submit an online request, and provide us with more details about your order information thus we can better assist you? Thanks for your kind understanding and patience.

Rated 1 out of 5 stars

Used online form to query unknown…

Used online form to query unknown payment on the 24 February yet to receive an answer. will be claiming a chargeback through card company

18 March 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. We may fail to receive your request. Could you please contact us via support@iobit.com, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 1 out of 5 stars

Biggest scam i have seen in a while

Installed the program. Instantly installed 3 other programs without me knowing. Random ads pop out, just a scam overall. After I tried to recover my files, led me to a white screen and was stuck for 30 mins. Almost lost my laptop. Phew.

10 March 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 1 out of 5 stars

It is a scam company

It is a scam company. They try to renew without your confirmation and nobody helps you to cancel it

29 February 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 5 out of 5 stars

Reliable / Affordable / Effective and Great Support

Have been using their products for years. Never have had an issue. Just need to be alert when you are installing and make sure you read each screen as they always give a CHOICE as to whether or not to install add on software (some useful - some not). The point is...you have a choice. Just had a question about renewing a subscription - their bundle pricing is GREAT - and I wanted to upgrade one of the products. Sent an email, within 12 hours had the answer and a new License to install the upgrade program - at no charge! Can't beat that for customer service.

Easy to use, does what it says, very affordable - each piece of software can be installed on up to 3 PC's.

The one thing I'd wish for: The choice of installing on 3 pc's for 1 year OR 1 pc for 3 years.

26 February 2024
Unprompted review
IObit logo

Reply from IObit

Dear user,

Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.

And if you need any help or have any suggestion while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.

Wish you all the best!

Rated 1 out of 5 stars

Be careful.It will install 3 other…

Be careful.It will install 3 other programs without your knowledge or consent.I uninstalled all straight away.

27 February 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 5 out of 5 stars

great software

new laptop 1 email instructions on how to use old keys to activate. I have used iobit for over 5 computers and 3 laptops it always does the job at a price that is resonable. only complaint the last 2 year promo didn, include software upgrade only 1 yr

20 February 2024
Unprompted review
Rated 5 out of 5 stars

It was my mistake

My mistake inadvertently renewing a second 1 year License. I was the one responsible for a dual subscription. I require one subscription. My request was to either delete one of license codes and refund the cost OR my preference to extend my subscription. Their response was, "We have managed it for you. Please follow the instructions to activate the new service time." The second subscription was deleted and the current subscription extended for one year. Exactly what I asked for.

19 February 2024
Unprompted review
Rated 1 out of 5 stars

I purchased Advanced System Care PRO…

I purchased Advanced System Care PRO and installed it on my laptop. It worked once then got replaced (by them) with Advanced System Care ULTIMATE, which I would have to pay for. I contacted help and they sent me a link for Advanced System Care. I didn't have a problem installing that product. I didn't even buy that product. I have no idea what to do now. I bought something that has magically disappeared. I've bought their products for years and never had a problem. I'm so disappointed.

26 December 2023
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Rated 5 out of 5 stars

Recently I bought a new computer and…

Recently I bought a new computer and needed to move IObit's software to it from my old one. I knew I might have trouble without help so I sent their customers service an email to let them know what I was going to do. (Hopefully)
Not long after sending the email I received one with instructions on how to do it. I was so grateful for the help. It only took a minute with their information but without the help I'd probably still be working on it.
Thank you so much.

19 February 2024
Unprompted review
Rated 1 out of 5 stars

No Cancel Subscription Option

This website does not send the "forgot password email" to redeem an account to cancel subscriptions.
Neither does it have a built in Subsciptions cancel on their website and all it leads to is a dead end in which you cannot cancel your sub. Messaging a Moderator also does not help since they wont answer.

19 February 2024
Unprompted review
IObit logo

Reply from IObit

Hi there, sorry for the inconvenience. Could you please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look