INYO Pools Reviews 192

Got hear when promised and is working great. Can't ask for more than that.

I needed the exact piece for my Hayward pool heater and they had the exact piece available. Very helpful And fast response. This website is amazing.

The filter arrived quickly and was exactly what I needed and what I had expected.

Came in next day and is installed. Running well

On the face of it one would think this company, Inyo Pools, was great. They have great "how to" videos posted and blogs etc. but their customer service is absolutely terrible. Wish I had visited BBB and site jabber before starting to deal with them.

I had a pool pump fail over a weekend. I sent in a email request on how to change out to a compatible variable speed pump which has gone unanswered to this day (over a week later). Because they seemed to have good techs to help with this problem I thought maybe because of the weekend they missed it so sent is a chat box request on Monday. This is what they recommend on their own phone answering message. Response - no one was there to answer. So I called and waited on hold for 20 mins plus only to get some tech geek with zero manners and after a very frustrating phone conversation got the information I needed and subsequently ordered the pump motor.

Then I sat there waiting for the motor to ship. After two days nothing seemed to have happened so I sent in an email information request about this which was answered and I was told it would ship that day. Which it did. But I felt like if I had not questioned why the motor had not shipped it may never have happened.

Thankfully all went well with the motor swap out and I am happy about the overall outcome.

I do not like writing negative reviews, as I know they can damage a business. But sometimes I feel like other people need to be warned about bad companies doing business on the internet. There is obviously something wrong with the way this company is doing business. Its either money, the people they have and/or cannot retain, or they are just playing the "middle man". There are too many clients out there writing negative reviews which all seem to strike a similar complaint. They do seem to be very good at responding to the complaints but why not do something to ward them off in the first place.

I will NOT use this company again and recommend others to steer clear.

They had the parts I needed and got them to me quickly!

Found my pump on you site, price was good and delivered very fast.

It was a pleasure. Good product, good service, good price.

Great Awesome delivering product was perfect

On Tuesday afternoon we ordered a new cover for our filtration system because it cracked all the way through. We were so excited that it arrived on Friday afternoon so we could get our pool going again. Very quick service!

It came so fast, I was pleasantly surprised.

Great service and fast delivery

Easy to navigate the site and find the part I needed. The price was lower than any where I looked. Shipping was free and I received my purchase in rapid time.
Thank you.

Excellent customer service. Product delivered in two days.