Intouch Financial Advice Limited Reviews 

266
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire team for providing clear, detailed guidance and expert advice, which helps people make fully informed decisions during important milestones. People note that staff members are exceptionally knowledgeable, approachable, and always willing to go above and beyond to secure truly great outcomes. A few other people also felt that the overall user experience is remarkably smooth, pointing out rapid email responses and consistent updates. Consumers consistently emphasize how incredibly supportive the team remains throughout the entire journey, effectively removing anxiety for first-time buyers.

What people talk about most

Service

Customers report extremely positive and stress-free experiences with the service provided throughout their... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, attentive, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as superb, highly skilled, and... See more

User experience

People report overwhelmingly positive experiences with user experience, noting that processes feel remarkably... See more

Response time

Clients share positive opinions on response_time, consistently highlighting rapid communications and short... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

I am too rigid in giving out 5 star, but I can confirm to you that Intouch finance deserves more than 5 star. they are one of the best in what they do. they are top professionals, and I am happy to re... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(266)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

Want to thank the team so much for such an exceptional experience making it as stress free as possible. 5 star experience and the fact the service is free is even better! Thank you. Shoutout to Olivia and Jan :)

5 May 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

Recently used InTouch to purchase our first home and the whole process has been seamless. We felt informed at all times and they were quick to respond to all queries. Managed to get us a cheaper interest rate as well!

Massive thank you to Graham and Tania who we had the most contact with.

I'd recommend InTouch to anyone.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Great Service from Intouch

Great Service from Intouch, especially from Graham and Tania who were a great help all through our application, as the lender we have used were quite pedantic and seemed to be making it a difficult process. Would highly recommend Intouch.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend for anyone

Very helpful service who talked us through everything. As a first time buyer the process of buying a house feels incredibly daunting but Jan and Olivia got us through it. Even when we had a few set backs, they were calm and explained everything to us, so we never felt in the dark. Would highly recommend the service.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to the all InTouch team

Thank you to the all InTouch team, especially Graham, Callum and Adam, for all of your help in securing my mortgage as a First Time buyer. Your expertise and guidance were invaluable, and I am so grateful for your patience in answering all of my questions. Thanks to you, I am now able to purchase my very first home. I highly recommend!

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Really pleased with the service from Adam Carlin, nothing was too much trouble for him & he saved us a lot of money with his extensive knowledge and advice.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service…

Graham provided an exceptional service in helping me secure my mortgage for my property, and provide me with a lot of information about different options i had surrounding mortgages and insurances. Using InTouch Financial made the process of buying my property so easy and stress free.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service at InTouch

Me and my husband are buying our first home which has been daunting but Adam and Olivia at InTouch have been amazing from the very first phone call. They guided us through it all with great communication and offered great advice. Would highly recommend.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

We are in the process of buying a new home

We are in the process of buying a new home and Adam Carlin has been great and really helpful. Both my husband and I are in our fifties so we were limited as to how many years we could take a mortgage out for. Adam has managed to sort this out for us and given us step by step advice and information. He is now going to look at life insurance cover for us both as ours are to expire in 5 years. Cannot recommend enough.

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Best About

Recently used Intouch to purchase my new home, the service was outstanding. The team in the office, Georgia & James could not have done enough. Will certainly use again.

27 February 2023
Unprompted review
Rated 5 out of 5 stars

Intouch Financial have been… Fantastic

Intouch Financial have been professional throughout my mortgage application. Special shoutout to Jan and Olivia who were great at answering any queries & respond straight away, great experience and will definitely be using them again!

9 February 2023
Unprompted review
Rated 5 out of 5 stars

New mortgage product….

Our current mortgage product expires at the end of this Jan and so the purpose of our appointment was to scout for a new product. The tel meeting went fantastically well with David and we were satisfied with the product he got for us! Professional and knowledgeable guy who took their time and explained everything to us! Thanks David!

9 January 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

InTouch were fantastic and made the entire process as simple as could be. Graham in particular was patient and very helpful in explaining the products available. Definitely would recommend!!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Really knowledgeable

Really knowledgeable. Thanks for all your help. This will be the second time we weave used the services of in touch and definitely will be using them again. Can highly recommend

1 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look