Here's the deal – I've tried a bunch of brokers, and some of the big-name ones totally let me down. Crashes during news, slow support, and awful slippage. Found Intertrader through a forum and gave it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i recently had dealings with Savvas Savva from Intertrader i wanted to re start my account. At my end we had a number of problems. We conversed by email, phone and whatsapp, rectifying all my problem... See more
Company replied
Hey, I’m actually not into giving feedback or anything but this trading platform outperforms the others as far as customer service goes. Agni, called me twice to get my uploading of documents solved.... See more
Had to call the help centre due to various attempts to put on a trade with no success. The call was received by Jimmy who was very patient and extremely helpful talking me through a step by step proce... See more
Company details
About Intertrader
Written by the company
Choose Intertrader to trade thousands of markets via MetaTrader 5, one of the world’s most popular multi-asset trading platforms. We offer commission-free spread betting and CFD trading with low dealing spreads on global stock indices, individual shares, major, minor and exotic forex, energies, metals and other popular commodities.
Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence.
Trade with confidence knowing your funds are secure. Over and above the €20,000 protection per client offered by the Gibraltar Investor Compensation Scheme, we have insured all our client funds individually up to €1 million with Lloyd’s of London.
Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence.
Trade with confidence knowing your funds are secure. Over and above the €20,000 protection per client offered by the Gibraltar Investor Compensation Scheme, we have insured all our client funds individually up to €1 million with Lloyd’s of London.
Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Contact info
10 Lower Thames Street, EC3R 6AF, London, United Kingdom
- +44 203 364 5189
- support@intertrader.com
- www.intertrader.com
4.5
Excellent
265 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account fully restored
I could somehow not trade on my account and I called customer service. I had a good experience overall. Many thanks Michalis poullados for your quick action.
Hopefully I will not encounter any issues mentioned by others with regards to withdrawals but I also understand that there are generally unforeseen issues with migrations which I believe the guys are working hard to resolve.
14 February 2025
Unprompted review
Reply from Intertrader
Thank you for your feedback. We’re pleased Michalis could assist you promptly. Our team remains committed to ensuring a seamless experience. If you need any further support, we’re here to help.
Cannot get back money
I have withdrawal request pending for a month. No one reply email or live chat! What can I do??
Update on 13 Feb 2015:
I have sent email again with this screenshot but still no one reply. All support team are on leave during migration? And no one explain what migration is ongoing and the impact on original clients. How can the clients trust in this company on the way how this company treat the clients!
15 January 2025
Unprompted review
Reply from Intertrader
We sincerely regret any inconvenience you’ve experienced. Our team is fully committed to supporting all users throughout the migration process. Please share your details with us or reach out directly, and we will prioritize reviewing your request to ensure a swift resolution.
Looks like ive been scammed for my…
Looks like ive been scammed for my money
Like otheres transfered over,avatrade wasnt much better i couldnt get my funds from them either
*Update -
I made a withdrawal request, they cancelled it, my money has dissapeard from my balance and the company have opened trades on my account without my permission, effectively losing all my money, i am disgusted and upset that i was allowed to be scammed by avatrade.
10 February 2025
Unprompted review
Reply from Intertrader
We understand your concerns and want to assure you that we are here to help. Our team is fully committed to assisting all users throughout the migration process. Please reach out to us with your details, and we will review your case promptly to ensure the best possible resolution.
Intertrade Avatrade conspiracy
Hi,
I am having exactly the same problem like Claire and Antony.
Keep away from this company as much as possibly can.
I am now seriously considering a legal action. Whatever it takes.
11 February 2025
Unprompted review
Reply from Intertrader
We take all concerns seriously and are here to assist you. Our team is fully committed to supporting users through the migration process. Please provide your details or reach out to us directly so we can review your case and work toward a resolution as quickly as possible.
Great Customer Service
A few teething issues with the migration from Ava but it got sorted. Had a call from the CEO to put things right which was a nice touch, so I'm confident in their customer service moving forward.
10 February 2025
Unprompted review
Reply from Intertrader
Dear Claire,
Thank you for your feedback! We appreciate your patience during the migration from AvaTrade and are glad to hear that your concerns were addressed. It’s great to know that our team, including our CEO, could assist you and provide reassurance.
We’re committed to delivering excellent customer service, and we’re always here to support you. If you ever need any further assistance, don’t hesitate to reach out.
Just migrated from Avatrade.
Just migrated from Avatrade.
And so far not received any reply to my messages.
I am baffled with the positive comments here and wonder if genuine?
I do not have access to my funds and had no contact from intertrader and left in the chat for more than 10 hours with no answers.
Please let me know how you have manage to get access to your account.
Finally got a reply thanks to Michalis Poullados at intertrader.
Took time but should now be resolved, hence my move from 1 to 4 stars.
Thank you
3 February 2025
Unprompted review
Reply from Intertrader
We understand your frustration and are here to support you. Our team is dedicated to resolving any issues following the migration. Please provide your details or contact us directly, and we will ensure prompt assistance to help you regain access to your account and resolve any concerns."
Great Company Intertrader!
I just got helped by the CEO of the company,Joe!He is an amazing guy,very helpfull and very confident about their platform!
6 February 2025
Unprompted review
Reply from Intertrader
Thank you for your kind words! We’re delighted to hear that Joe was able to assist you and provide the support you needed. We appreciate your feedback and are here to support you every step of the way!
Everything sorted from me main man
After the migration from AVA to this there were some issues but after a phone call and speaking to Joe R ( CEO ) of the company he sorted everything out for me and he was very helpful, great knowledge and everything is working fine now.
Thank you
Ollie Marku
5 February 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service.
Good experience with customer service…
Good experience with customer service thanks so much for your help Michalis poullados.
5 February 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service."
I had a very good first time experience…
I had a very good first time experience with intertrader customer services. I would like to thank Michalis for his patience and much needed help in guiding me through my issues in moving over from Avatrade to Intertrader. Top marks. 👍
4 February 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service.
The most efficient service ever experienced!
The phone was answered immediately...the first company I've dealt with since 1998 that has done that :-). Joe solved my problem in 2 minutes 16 seconds. Unbelievably efficient. I wish Joe would work for all the Utility companies as well!
4 February 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service.
Its a great company
Inter trader they have excellent customer service .
When I call them less than one minute MR Joe picked up the phone and they sort out my problem .
Thank you very much for excellent customer service.👍
3 February 2025
Unprompted review
Reply from Intertrader
Dear Abbas,
Thank you for your kind words!
We’re delighted to hear about your positive experience with our customer service team. Providing prompt and efficient support is our priority, and we truly appreciate your feedback.
If you ever need assistance, we’re always here to help.
Best regards,
InterTrader Team
Joe helped me a lot and the service has…
Joe helped me a lot and the service has always been great with intertrader. The platform easy to use and withdrawals are very fast
3 February 2025
Unprompted review
Reply from Intertrader
Dear Wahid,
Thank you for your wonderful feedback!
We’re so glad to hear that Joe was able to assist you and that you’ve had a great experience with our platform and fast withdrawals.
We truly appreciate your support and are always here to help whenever you need us.
Best regards,
InterTrader Team
Reply from Intertrader
Dear AK,
We’re sorry to hear that you're experiencing issues with the app. Our team is here to assist you and resolve this as quickly as possible.
Please contact us at so we can reach out directly and help you get things working.
Best regards,
InterTrader Team
Migration from Ava Trade seems to have…
Migration from Ava Trade seems to have caused them platform issues with their MT5 implementation. Trades opened immediately closing. No response now in 6+ hours. Will take my business elsewhere.
Edit 3.2.2025 After a call from the CEO, I can say that I am more than happy with the resolution offered. I can see that technical changes have clearly been made in the background too as evidenced by new server login details, so I would expect that the trading conditions have been sorted for all migrating clients. I would certainly consider InterTrader again going forward on the basis of how this issue was dealt with.
3 February 2025
Unprompted review
Reply from Intertrader
Dear Anthony,
We truly appreciate your feedback and are glad to hear you’re satisfied with the resolution. Your trust means a lot to us, and we’re always here to assist you whenever needed.
Thank you for considering InterTrader—we look forward to serving you again in the future.
Excellent costumer service, thanks Mario!
Thank you very much for your help today Mario! I was unable to login to my account on the phone and iPad and I couldn’t find out why. Mario has been really helpful and he has managed to sort the problem out very quick.
Excellent costumer service. Anna
25 April 2024
Unprompted review
Reply from Intertrader
Dear Anna,
Thank you very much for your kind words and positive feedback. We are thrilled to hear that Mario was able to assist you promptly and effectively. Providing excellent customer service is our top priority, and it's always rewarding to know when we've succeeded.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help!
Reply from Intertrader
Thank you for your positive feedback. We're glad to hear that you are satisfied with our service. If you need any further assistance, please don't hesitate to reach out.
Great customer service from Marios T - Thank you
I used to regularly trade on the intertrader platform and really liked the ease of use. I took a long break from trading for a few years and my account was deactivated. I recently reopened my account and Marios T was so lovely at helping me reopen my account and answering my questions. He was proactive at phoning me and emailing me to ensure I had filled in the questionnaire and uploaded all the necessary ID documents. He also arranged for my balance from my old account to be transferred to my new account - so a big thank you for your support and efficiency and taking care of customers.
19 April 2024
Unprompted review
Reply from Intertrader
Thank you for your kind words and for sharing your experience. We're delighted to hear that Marios T provided you with excellent service and helped you smoothly reopen your account. Your satisfaction is our priority, and we're glad to have been able to assist you.
If you have any further questions or need additional support, please don't hesitate to reach out.
First class broker
First class broker, Erika is so kind anf helpful, she really knows her job. Very trustworthy company and their resources are unique.
17 April 2024
Unprompted review
Reply from Intertrader
Thank you for your fantastic feedback. We're thrilled to hear that Erika has been so kind and helpful, and that you find our resources unique. Your trust in our company means a lot to us.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Experienced and helpfull customer…
Experienced and helpfull customer support is what makes Intertrader my number one provider. From my experience Intertrader offers the best value for money - low spreads on variery of markets including currencies, indices, commodities and shares. Execution is seamless even at busy and volatile times such as news release. They have MT5 platform together with a web based one both working well. Withdrawals are quick and they do not charge for this. I close positions before midnight so I don't pay any swap charges at all. If needed I trade futures offered by Intertrader for long term trades - again no swaps paid. Good hassle free deal for serious traders
6 December 2023
Unprompted review
Reply from Intertrader
Dear Stephen,
Glad to hear Intertrader's support and services have been top-notch for you. Our low spreads across diverse markets, seamless execution even during busy times, and hassle-free withdrawals seem to make trading a breeze. Thanks for sharing your positive experience!
Regards,
Intertrader Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.