International Sea & Air Shipping Reviews 

I had an extremely frustrating experience with this company’s customer service. The representative I spoke with was not only unhelpful but seemed genuinely annoyed whenever I asked for clarification on my questions. It was clear they lacked the basic communication skills necessary for effective customer support, which made it difficult to build any trust.

Due to this disappointing interaction, we will be choosing a different company for our shipping needs. If you decide to work with this organization, I truly hope your experience is much better than mine.

Dreadful experience. I moved from the US to the UK. I hired this company based on their Trustpilot
reviews. My experience was different, this is what I had. Lack of cooperation, often had to email twice to get an answer. Packers who could not understand instructions except when talking to their boss and he was often MIA. Valuable stuff thrown in boxes without any internal packing, expensive artwork thrown in with kitchen equipment, heavy items packed on top of fragile things, massive amount of breakages. Things I wanted crated were taken with no packing at all, marble art pieces wrapped in only bubble wrap, shattered. Unfortunately, I couldn't unpack everything in the month allowed so I'm still finding many broken things that cannot be claimed on insurance. The whole experience was heartbreaking.

Update 11/11/24: I do not agree with their statement about crates, several things that were on my list and their list did not arrive in crates and were broken. I've twice written to Avi, once with early photos of the damage, and not received a response to either. I doubt they are doing an internal review or plan to change their practice. They have not contacted regarding the extended insurance. In my opinion, take out lots of insurance, make sure you claim everything within the month allowed, take notes of box numbers of damaged items, submit lots of photos and use them at your own risk. I would not recommend.

We used the service of International Sea&Air Shipping for our relocation from Texas, USA to Bulgaria - a 42 foot container. The communication with their sales department and the export coordinator was at a satisfacory level in the beginning. Their export coordinator would always respond to emails (not phone calls) in a timely manner, even on weekends. Unfortunately the positives end here. They charged us with a packing fee for the boxes that we packed ourselves although we explained to them that we did not need the packing service. They stated that charge couldn't be removed, whether or not we use the packing help. On the day of loading the container with our vehicles and our boxes their contractors came to our house two hours before the scheduled time for departure of the container. Even though we had already packed everything (it took us many hours), it would have been unthinkable for their loading contractors to complete the packing in two hours, should we have elected to use the service for which they made us pay mandatorily. In addition to the above, the loading personnel did not handle properly the packing list, they completely messed it up, which resulted later in additional hassle at Customs at the destination point overseas. The selected initial route of the shipment was through the port of Houston, Texas. However at some point the export coordinator picked another route - through Savannagh, Georgia. Apparently they found a cheaper shipping line - in this case it was One Ocean Express Network. The total cost was already paid by us to International Sea&Air Shipping. In this way they collected more by paying less to a cheaper shipping line. Later the shipping line proved the very poor quality of its work. The shipment moved according to the schedule, with a well working tracking on the website of the shipping line until il arrived to Pyraeus, Greece. The trouble started there. According to the original schedule the shipment was to spend one day in Pyraeus - just to be reloaded to another vessel/feeder for the final delivery to the port of Burgas in Bulgaria. However it spent two weeks in Piraeus. Towards the end of that period the tracking stopped working, there was no information on the website of One Ocean Network Express. The export coordinator of International Sea&Air Shipping Jeanine did not know what was happening, she stated she was doing her best to get information from the shipping line but no information was obtained. Then on the website of the shipping line the status of the shipment changed to "Arrived in Istanbul, Turkey, delivered to customer and empty container returned." This was a very nerve racking and stressful experience as the shipment was to be delivered to Bulgaria, to our home and we had not received anything. Long and worrisome days passed before the export coordinator announced that actually the container was again unloaded to Istanbul in a unplanned manner and it was awaiting for another vessel to Burgas in Bulgaria. She stated that she received the information after emailing back and forth with a supervisor from the shipping line. The tracking never got fixed. It would have been extremely simple, logical and it would have been an expression of expected care for the customer if the shipment had been rerouted from Greece to ground transportation on a truck to reach Bulgaria within the span of the two days (once they became aware a huge delay is ahead in the last, so short marine segment of the trip). Instead the shipping line chose to lie and keep us without any information. Apparently One Ocean Network Express decided to give priority to other shipments and leave ours without tracking for weeks in a unplanned stop in Istanbul. Finally we received a notice of arrival and the container was delivered to the port of Burgas in Bulgaria with a 45 days delay and 3 months total travel time. No compensation from International Sea&Air Shipping, neither from the shipping line, no apologies. Of note and for the sake of accuracy - the contents of the container arrived undamaged. We paid the moving fees to International Sea&Air Shipping, therefore when it comes to decisions what shipping line to choose and when it comes to the whole organization and management of the process, including communication and information, it is directly the responsibility of International Sea&Air shipping. Thus, as a result of all the components of this excrutiating experience, described above, we have serious reservations about recommending the services of International Sea&Air Shipping.

As former military, we've moved quite a few times over the years, but this was the first time we've ever had a move where nothing was damaged! From start to finish, the company made the entire process smooth and stress-free. We especially want to thank Ronnie, who was incredibly helpful throughout. His professionalism, organization, and friendly attitude really stood out.

Even with the added challenge of an international port strike, Ronnie was prompt, reliable, and kept us informed at every step and returned our stuff to us when we needed. The care and attention his team showed in handling and storing our belongings was top-notch, something we haven't always experienced in the past.

If you're looking for a moving company that truly takes the stress out of moving and delivers excellent service, we highly recommend this company and give a special thanks to Ronnie. Thank you!

Costs were not transparent. Lots of bait and switch in the sales department. Insurance was total crap- read the small print- it doesn't cover your replacement costs. Shipment was over 30 days late and routed to more ports than planned. Worst of all, we paid for packing of all our belongings. Clothing was shoved in boxes, furniture not properly protected and many items were broken. Lamp shades stacked and stuffed in boxes are unusable, parts to hold the shades on removed and lost. Many of these items cannot be replaced in rural Italy. We shipped 3 beds and NONE of the parts were shipped as a unit. LOTS of breakage of family heirlooms and photos. We have moved internationally on multiple occasions and this has been the WORST experience. BE CAREFUL- if you do not read every word they send you, you could be in for a bad surprise. Once goods arrived in Italy, job was handled with transparency and care by Bliss Moving.

I have had an excellent experience. I am so happy with how smoothly my international shipping process went (from NY to France). I thank everyone involved for their expertise, care and attention to detail through the numerous steps to make this all so easy and stress-free. I highly recommend International Sea and Air Shipping.

I recently moved from Wisconsin to Spain and worked with Avi first and then Ronnie and Jeanine. They were both amazing. They helped me prepare for the move and then during the time my things actually shipped from the US to Europe.
It was a great experience and I will recommend International Sea and Air Shipping to anyone who has to move overseas.

It was very seamless during the relocating of my things from America to the Far East.

To be honest.I don't have any problem with International sea and air shipping based in New york. Avi,Jeanine and Ronnie are very professional and honest in helping me.They are there to answer all my questions everytime I'm in doubt. thanks to them, my 5 star is intended for them.Regarding the Melcon logistics especially Mart Lacson he has the attitude of not helping the costumer. He put the costumer down and try to make it difficult instead.. In my case,I was very apprehensive and stressed because he emailed me the ETA which is changed multiple times which makes our own appointments cancelled and halted.I understand it depends upon the shipping,weather and etc but, why not giving the costumer the estimated ETA of 3-4 weeks for example from singapore to philippines.,When it arrived in philippines Sept 4,2024.slow pocessing again sets in it become worsed .I was able to see the documents only on Sept. 11,2024 trying many times to ask them. I was able to process it in the Bureau of customs and pay the exact appraised value of duties not the increased one on a friday Sept.13.Today is the last day supposed to be the container will be delivered home but needs to be checked by PDEA, My experienced with melcon logistics is an additional of what is on record.I am not digging anything but i heard about it."THE WORD OF MOUTH IS A GOOD REFERENCE"either[ good or bad]. I am not labelling everyboby in melcon logistics has same aim,sure there are good people there as well.With this review im giving to them i hope my container will still be delivered safely at home.this is the additional BAD experience of Melcon logistics the paper works which needs to be sign so that the delivery order will be ready Mart Lacson refused to give it to ahead of time so that I will be late in processing it then they will collect a demurrage again this is totally an obvious scam of the logistics in the Philippines . Melcon logistics Mart Lacson let me pay another 950 plus pesos because of being late and actually it is all the fault of Melcon logistics because they never coordinate with me instead they make it very difficult so that they will earn money.The Delivery order was E mailed very late on Sept. 19,2024 at about 1610 and delivery was made Middle of the night which is supposed to be done earlier if melcon logistics aim is to help the customers but there aim is to let the customer pay more money to them.BEWARE OF MELCON LOGISTICS-MART LACSON forwarder to phillipes they are not a reliable company to send container to Philippines Another drama melcon logistics told me that the money they collected from me will all goes to the government.Why?it is not my responsibility to pay their tax.The more that I hate this logistics LIAR

Jonhyel and Joel were amazing to work with. They both came in with all respect for my family and my house. They got hear within the alloted time and they got straight to it. Simply amazing. They got done earlier than expected and the moving truck will be here on Saturday instead of Monday to allow me to get some cleaning done.

Wow,where do I start? First, it sounds too good to be true, because they don't mention the deposit you have to put down which is not included in the full price.

Second, they say you don't have to do any work, total lie. The Dutch company that was working with bringing our stuff to Germany sent all paper I didn't know I would be filling out (since they intentionally make it sound like they take care of everything) to the WRONG EMAIL ADDRESS. After weeks they finally send the final form I needed (meanwhile, we're waiting for call that doesn't come)

Finally, you cannot pay the way you want. You have to do direct transfers because they DONT ALLOW DEBIT OR CREDIT CARDS. TERRIBLE COMPANY.

Hillary was terrific-- helpful, kind, and supportive during my major move. i don't think i could have done it without her. in short, she's a gem.
Françoise

I used International Sea & Air Shipping to move to England in 2015 and was very pleased with the service. We are now moving back to the US, and I have engaged them once again and have been very satisfied with their service. The packers were great, and efficient. And Hillary in NYC did her best to keep extra costs to a minimum. I would engage them again.

International Sea & Air Shipping staff are very professional and they made commitments to provide services and quoted prices that were reasonable and they stuck to their promises. Shipping times were varied based on my container size, but they met the window of time and my belongings arrived in great condition. Great job guys and I will definitely use your services again. Thanks

I have not used this company,but I am very impressed with your service given through the reviews on this platform.What is blowing me away is that you improving from your mistakes made and you are willing to rectify any inconveniences wow.I am from South Africa and will talk to you soon.

Keep up the good work.

I had a great experience moving my grand piano from Europe to the US. The staff was very professional, friendly and responsive. They kept me updated with every detail of the move, and the piano arrived in excellent conditions. I would use them again!

The experience we had was absolutely seamless. My wife was very apprehensive about making this move. The crew came in on time and briefly spoke with us and went right to work in an extremely organized manner. They were polite courteous, and professional, answering any questions that we had. The crew was very timely. The crew chief was a good leader with a great team.

I would give them a five star rating plus in the states. They had professionals that were kind communicated well with me some things I had already been some things I wanted them to pack and other items I wanted us to pack them together, which were my collectibles that are very breakable, they were great about all three ways when I arrived over here in the Philippines the ones that came in great before they brought stuff in they brought in rolls of cardboard to lay it all out in the living room or wherever was needed so that it would protect my floor Out of all the times I have moved. This company is the first ones that have ever done that once I arrived here the check with me to make sure everything‘s going well before and after and as far as I’m concerned, I’m not even gonna put a claim on the damage when you look at how much stuff that gets packed it’s impossible not to have some damage , it was minimal. I was going to recommend him and I do strongly you can’t go wrong in my opinion.

Very professional, five star service from sale representatives to delivery partners. Up to date follow up emails about every step of the shipping process. Items arrived in pristine condition. Tanya was very professional! Thank you so much! I am so glad I opted for this company, highly recommended!

We just completed a 6 week moving experience with International Sea & Air, and we couldn't be happier with the service. From the 1st day in New Mexico, we were treated w/. on time sevice, polite and hardworking movers, and careful packing. We were present for packing and unloading of our household goods. Careful packaging, loading, & unloading were done the whole time. I highly recommend this company to anyone planning an international move.