The item I ordered was out of stock and the order was cancelled. However, when I went back to the site the item was available in a different color. The option could have been offered before cancelli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was happy to find Interior Icons for a specific chair design. What made the experience even better was the ease of ordering and even more important, the great follow up from customer service to keep... See more
Company replied
Is the first time I’ve made a purchase from them, and I had a challenge in getting the coupon code to work. After making the purchase, I let them know it was unreal how immediately they assisted me an... See more
Company replied
Site was easy to shop, provided lots of thorough reviews for the product I was considering and seems to produce quality pieces. I’m excited to receive my chairs, which have already marked as shipped... See more
Company replied
Company details
- Living Room Furniture Store
- also in
- Furniture Maker
- Furniture Store
- Home Goods Store
- Lighting Store
- Office Furniture Store
Written by the company
We are making the mid-century furniture Icons available and affordable once again by eliminating all middle men and producing all products in our own factory.
Contact info
Los Angeles, United States
- support@interioricons.com
- www.interioricons.com
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just logged in to check the progress of…
Just logged in to check the progress of my order and it is in the mail. We are very excited.
19 October 2026
Unprompted review
Reply from Interior Icons
Thank you for your review, Sean. We’re so glad to hear your order is on its way and hope you absolutely love it when it arrives!
Amazing experience can’t wait for my…
Amazing experience can’t wait for my piece to arrive !
16 October 2026
Unprompted review
Reply from Interior Icons
Paris, thank you so much for your order and for your kind review! We hope you love your new piece.
Good customer service
Order was easy to place and customer service team was great!
14 October 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review, we sincerely appreciate your feedback. We are so glad to hear you enjoyed your experience with our support team and they we were able to help with your order and answer all of your questions. We can't wait for you to receive your order and we do hope you love your new Plinth Coffee Table as much as we do.
Fast Delivery
The footstool was delivered promptly and was well wrapped.
10 October 2026
Unprompted review
Reply from Interior Icons
Thank you for leaving your review and for your kind words, we sincerely appreciate your feedback on the Halyard Ottoman! We do hope you shop with us again soon. If you have any questions or concerns please let us know and we would be happy to help.
Quick and easy ordering experience.
Quick and easy ordering experience.
13 October 2026
Unprompted review
Reply from Interior Icons
Thank you so much for the review, Catherine. We appreciate your time and we hope you shop with us again soon!
Site was easy to shop
Site was easy to shop, provided lots of thorough reviews for the product I was considering and seems to produce quality pieces. I’m excited to receive my chairs, which have already marked as shipped this morning.
12 October 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review. We sincerely appreciate your feedback. We are glad to hear about your experience shopping with us and we do hope you shop with us again in the future. We can't wait for you to receive your order and we hope you love your new chairs.
Disappointing Quality, Expensive Returns, and Poor Customer Follow-Up
I purchased six Esme Dining Chairs from Interior Icons and was very disappointed with both the product and customer service.
The chairs look noticeably different from the website photos. The upholstery is much lighter than expected, the chairs are bulkier in person, and the overall quality and appearance did not meet my expectations.
When I requested a return, I was quoted approximately $350 for FedEx pickup. The company also explained that its standard return policy includes a 20% return shipping fee, a 10% restocking fee, and non-refundable original shipping costs. Despite providing photos showing the color difference, they refused to reduce or waive the applicable fees.
To make matters worse, one chair has what appears to be a misaligned leg. I submitted photos, and customer service confirmed they had forwarded the issue to their Claims Team. However, no one has contacted me since, and the issue remains unresolved.
Very disappointing experience, especially after purchasing six chairs. I would strongly recommend reviewing their return policy carefully before ordering.
29 September 2026
Unprompted review
Reply from Interior Icons
Hi Lilit,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations, and we understand your concerns regarding the chairs and the follow-up you received.
We’re glad we’ve been able to reconnect with you directly and that a replacement order is already in the works for the chair with the alignment issue. Our Support Manager has also reached out to you by email to follow up personally.
We appreciate the opportunity to address your concerns and hope we can work toward a more positive experience with Interior Icons.
Lovely
Lovely! Easy to shop and place an order. Beautiful catalogue.
10 October 2026
Unprompted review
Reply from Interior Icons
Thank you for leaving your review and for your kind words, we sincerely appreciate your feedback! We hope you shop with us again soon.
I love my Tired man chair
I love my Tire man chair. I can't wait to get in it every morning and have my coffee and look out my gorgeous window at the mountains. Don't hesitate just purchase it.
11 October 2026
Unprompted review
Reply from Interior Icons
Thank you so much for your review, Reeda. We're so glad to hear that you're loving the Tired Man Chair just as much as we do!
Easy browsing and ordering
10 October 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review, we appreciate your feedback. We are so glad to hear that you enjoyed your experience while shopping with us. We can't wait for you to receive your order, and we do hope you love your new pieces as much as we do.
Unfortunately
Unfortunately, there was a free shipping ad that I saw and you refused to honor it. I still made the purchase but I feel as though that was something that should have been honored as a customer who as able to provide proof of it.
6 October 2026
Unprompted review
Reply from Interior Icons
Thank you for sharing your feedback. We understand your disappointment and appreciate you choosing to place an order with us.
At the time of your purchase, there was no active free shipping promotion available. Your order did receive a 5% discount coupon, and as our promotions cannot be combined, we’re unable to apply additional discounts or promotional offers to the same order.
We’re sorry for any confusion this may have caused and appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help.
Great shopping experience
Shopped for dining chairs on line- was a little nervous about sight unseen chairs but it worked out so well. Good reviews and descriptions, great price and the shipping was incredibly fast. Exceeded my expectations and we love the Latte Esme chairs
6 October 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review and for your kind words, we sincerely appreciate your feedback. We are so glad to hear that you are loving your new Esme Chairs in Latte Vegan Suede and that you enjoyed your experience while shopping with us.
I was placing quite a large order!
I was placing quite a large order but the process was seemless and I was able to reconfirm every detail, each step of the way!
7 October 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review, Alyssa! We sincerely appreciate your feedback. We are glad to hear about your experience shopping with us and we do hope you shop with us again in the future. We can't wait for you to receive your order and we hope you love your new chairs.
Very good selection
6 October 2026
Unprompted review
Reply from Interior Icons
Thanks for the feedback, Aaliyah! We can't wait for you to receive your next order.
I've been looking for furniture that…
I've been looking for furniture that was unique and an fair price for awhile now and came across Interior Icons. I'm excited to get my furniture from them!
4 October 2026
Unprompted review
Reply from Interior Icons
It was a pleasure serving you, Emily. Thank you for the review and we're looking forward to you receiving your order!
The mirror arrived broken
The mirror arrived broken. The packaging, from the box to the styrofoam inside, was pretty flimsy considering a mirror was inside. Also the fact that shipping was $56 and it arrived broken was disappointing
2 October 2026
Unprompted review
Reply from Interior Icons
We were very sorry to hear that your order took on some damage during the transit from our warehouse in LA. We appreciate that you took the time to leave us this feedback as this really helps us to determine where changes to products and packaging may be required moving forward. We are truly sorry that this was your experience, this is certainly not the impression that we want our customers to be left with. Our claims supervisor has taken ownership of the issue, and we're pleased to see you've already managed to connect over email. Please be assured we will continue to work with you to make this right.
It was good information online that…
It was good information online that helped me make my decision!
2 October 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review and for your kind words, we sincerely appreciate your feedback. We are so glad to hear that you enjoyed your experience while shopping with us. We can't wait for you to receive your next order, and we do hope you love your new pieces as much as we do.
great pricing fast shipping
1 September 2026
Unprompted review
Reply from Interior Icons
We appreciate your feedback and if you have any questions or concerns please let us know and we would be happy to help.
Love the products I have purchased...
Love the products I have purchased.... there is great value and excellent design.
1 September 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review and for your kind words, we sincerely appreciate your feedback. We are so glad to hear that you are loving your pieces. We can't wait for you to receive your next order, and we do hope you love your new pieces as much as we do.
I paid Interior Icons $239 to deliver a…
I paid Interior Icons $239 to deliver a 300-pound marble coffee table. They confirmed Wednesday as the delivery date three separate times. Instead, the delivery company brought it on Monday and left it in my building’s lobby, where it sat for two days.
Neither Interior Icons nor the delivery company took accountability. Interior Icons pushed me off for weeks, saying they needed approval to refund the delivery fee. I never received the $239 back.
Then, when I asked to return the table, Interior Icons told me I had to put it back into a crate and send them a photo before they would accept the return. How is one person supposed to crate a 300-pound marble table? I injured my back trying to move it because I felt like I had no other choice.
At this point, it’s not about the $239. It’s the principle. They confirmed a delivery date three times, left an extremely heavy table in my lobby two days early, made returning it unreasonable, and spent weeks putting me off instead of taking responsibility. I would not order from Interior Icons again.
1 September 2026
Unprompted review
Reply from Interior Icons
We’re sorry to hear about your experience and understand your frustration with the delivery not taking place on the date that was confirmed. We also apologize for the delay in resolving your delivery-fee request and for the inconvenience this caused.
We take feedback like this seriously and are reviewing the communication and delivery handling involved in this order with our team and delivery partners. We’re also sorry to hear that attempting to move the table resulted in an injury.
For returns, our policy does require items to be safely packaged and protected for return, particularly for large and fragile pieces such as marble tables. We understand that this can be challenging with an item of this size and weight.
We appreciate you bringing these concerns to our attention and will use this feedback to improve the experience moving forward.
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