The fabric is beautiful, but the wait time is absurdly too long. I’ll likely not buy anything again for that particular reason. Customer service was ok, not quick to respond at times and the delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered two Caitlin Swivel chairs. The custom fabric is beautiful; and for now it seems to be pet resistant as claimed. However, these chairs tilt forward sloping towards the floor. You almost feel... See more
Company replied
Love the couch but the delivery date was quoted to be within 8-12 weeks of when I ordered but it actually took closer to 15 weeks so keep that in mind if you have plans that revolve around expectation... See more
Company replied
I love the new chairs and the experience of ordering them. They are amazing. The team that delivered the chairs, top notch. Where ID missed the mark is the lack of follow up from the designer from... See more
Company replied
Company details
Written by the company
Made-To-Order With Your Choice of Fabric, Legs, and Sizes. Our customizable furniture experience puts you in the designer’s seat—not the other way around.
Contact info
833 W Armitage Ave, 60614, Chicago, United States
- 8728024119
- support@interiordefine.com
- www.interiordefine.com
2.7
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items arrived much quicker than…
Items arrived much quicker than expected and in excellent condition.
17 October 2025
Reply from Interior Define
This is great to hear! We’re so glad everything arrived ahead of schedule and in perfect shape, and we thank you for sharing your experience!
Reply from Interior Define
Thanks for sharing this feedback! Our team puts a lot of effort into making sure that both the design guidance and materials deliver on quality, and we're so glad to hear that both shone through during your visit to our showroom.
Hard and cheap feeling cushions
The waiting period was 18 weeks. The couch itself looks OK but the back and arm cushions are very cheap. They resemble something you would get from IKEA. The cushions you sit on are hard like a rock. The only reason I didn't give one Star is because at least they do respond when I send emails. They asked me to keep the couches (yes I ordered two!) for one month, continually sitting on them for the cushions to soften up. I'm assuming that if I have to replace them, it will be another 18 weeks. I will not be ordering from them again.
15 October 2025
Reply from Interior Define
Hi Torri,
Thanks for sharing such a candid review. Such a long wait followed by a subpar experience with your sofa is understandably disappointing, especially given your significant investment. That said, we're working hard to shorten lead times and are constantly looking for ways to improve our offerings. Your feedback truly helps with this, and we appreciate the chance to continue supporting you and rebuild confidence in our brand.
Quality furniture
Quality furniture, good customer service, but the fabric didn't totally match the swatch (Union Monochromatic Plush).
14 October 2025
Reply from Interior Define
Thanks for the thoughtful review! It's great to hear that the furniture and service met your expectations, though we understand that fabric variation can be disappointing when you’re expecting a perfect match to the swatch. Your feedback helps us to keep improving our consistency and quality, and we sincerely appreciate it. We hope that you enjoy the piece in your space!
Order arrived late and was difficult to…
Order arrived late and was difficult to track. Furniture seems okay, but overpriced for what it actually was.
14 October 2025
Reply from Interior Define
Thanks for the candid feedback. We understand that when an order is late and the updates aren’t clear, it can take away from the excitement of finally receiving your furniture. We want both the experience and the product to feel worth the investment, and your feedback helps us understand where we need to improve. We appreciate you giving us a try and taking the time to share your thoughts!
Love my couch
Love my couch! The quality is great (I’ve only had it for a couple weeks so far) and the color matched my swatch perfectly. It took a long time to be built and arrive, but I’m so happy I ordered and waited for this berry beauty!
6 October 2025
Reply from Interior Define
We love hearing this! A perfect match and a piece that feels right at home always makes the wait feel worth it. Thanks for sticking with us through the lead time, and we hope that you enjoy your new “berry beauty” in all its glory!
A Decent Furniture Company
Vendors are great, as are the website, furniture designs and prices. However sometimes items are not properly finished or arrive damaged. Customer response is great though, and they stand behind their products.
13 October 2025
Reply from Interior Define
We appreciate you sharing this feedback! It’s wonderful to hear that you found our designs to be appealing and that our team has been helpful when support was needed.
That said, we've also noted your comments about product finishing and shipping quality as we continue working to strengthen consistency across every order. Thank you for taking the time to share your thoughts and help us improve as a company!
Skylar Sofa is Casual Comfort
Very happy with our Skylar Sofa. We chose the Performance Classic weave in Cove and the down alternative. The sofa is so comfortable and the fabric has a nice casual vibe. The Cove color is a soft, neutral blue. Have already tested the Performance fabric and so far all the stains have come out using Folex fabric cleaner. Only reason I did not give a 5-star rating was the shipping took longer than expected.
13 October 2025
Reply from Interior Define
We’re thrilled to hear how much you’re loving your Skylar Sofa! The performance classic weave in Cove is such a beautiful choice, and it’s great to know it’s already proving its durability. We also appreciate your patience with the longer shipping timeline and your thoughtful feedback as we continue working to improve delivery accuracy. Enjoy your new sofa!
Love the Sadie Recliner!
I love a recliner, but so many of them are just visually hideous. The SADIE is perfect. I like velvet and chenille and the Berry Vintage Velvet is a perfect blend - it is so cozy. It's shape, fabric and color is gorgeous compliment to an existing green velvet Crate & Barrel sofa. It sits comfortably, reclines great and yes, it naps well! The Jude looks wider, but it's all in the back cushion and not the seat; I wanted the clean lines and slightly wider seat. Customer service through email was great (we had an unexpected move and had to update). They are not kidding though when they say 8-12 weeks on delivery. We were at 12 weeks.
13 October 2025
Reply from Interior Define
Hi Christine,
We’re delighted to hear that your Sadie recliner is the perfect blend of style and comfort, and that it pairs so beautifully with your existing sofa. It’s wonderful that the fabric, color, and design all hit the mark, and that reclining and napping are fully approved! :-)
We appreciate your patience with the full 12-week timeline and are glad our team could support you along the way. We hope that you enjoy every cozy moment from here on out!
Absolutely outstanding customer…
Absolutely outstanding customer service. BUT, they delivered the WRONG sofas, so the factory that they work with is definitely not awesome. The Interior Define staff checked and the correct order was sent to the factory, but they made and delivered the wrong color sofas. The staff were very responsive in facilitating the return process and did give us a discount if we end up ordering the sofas again. Hard part for us is that we timed our order so that the delivery truck could get to our place in early Fall since our road is closed to big trucks d/t snow Nov-May...Won't be able to deliver a new sofa until May 2026. Customer service is 5 star. Just gave 4 since the product was wrong!
4 October 2025
Reply from Interior Define
Hi Mara,
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear our team was able to support you quickly and thoroughly, and we truly appreciate your patience while we worked through the mix up. We understand how important your timing was given the seasonal road closures, and regret that the incorrect sofa caused such a delay. Your comments have been shared with our production partners, and we’ll continue working to ensure accuracy and quality control across the board going forward!
Reply from Interior Define
Hi Susan,
We’re so glad to hear this, and we’ll be sure to pass along your kind words to the delivery team!
Reply from Interior Define
Hi Alexandria,
Thank you for sharing your feedback. We love to hear that everything went perfectly with your delivery, and we hope that you enjoy your new sofa!
We got a bit of everything & everything was perfect!!
Furniture (2 sofas, 2 swivel chairs, dining chairs, bar stools and upholstered bed with drawers) all arrived within estimated time frame & delivery went smoothly. Furniture is beautiful & comfortable! So many compliments!!!
12 October 2025
Reply from Interior Define
Hi Marilyn,
We’re so glad to hear that everything arrived on time and that you’re loving each piece! It’s wonderful to know that everything has been both comfortable and a hit with guests, and we thank you for sharing and for choosing us to help furnish your home!
Chairs are exquisite
Chairs are exquisite. The wait time from ordering to arrival was completely appropriate, and I was updated along the way.
5 October 2025
Reply from Interior Define
We’re thrilled to hear that you’re loving your new chairs! It’s great to know the timeline and updates hit the mark for you, and we thank you for sharing your experience.
I was very impressed with my customer…
I was very impressed with my customer service rep. I also thought the chair was beautiful...the fright company was a mess but Interior Define jumped in and resolved.
thank you!
4 October 2025
Reply from Interior Define
Hi Lili,
We’re so glad to hear that you’re loving your new chair, and that our team was able to step in and help when the delivery hit a snag. Thank you for choosing Interior Define!
Lead time is 6-8 weeks
The individuals that helped were great. The fact you can order samples up to 5 for free was a great help. I was notified every step of the way from the ordering to the shipping to delivery. The delivery was the best, done during a heavy rainstorm, they were mindful of my property and the sofa, they unboxed set up exactly where I had ready.
I am extremely happy with my purchase!!
11 October 2025
Reply from Interior Define
Hi Christine,
Thanks for sharing your experience! We’re so happy to hear how smoothly everything went with your purchase and that our team took great care during setup. It’s wonderful to know your new sofa is a perfect fit, and we appreciate you choosing us for your home!
Reply from Interior Define
We’re so glad to hear that you’re enjoying your pieces! Thank you for sharing your experience and for choosing us to be part of your home.
Not worth the wait
Ordered a custom, upholstered dining bench at the beginning of July. It took 3 months for it to be made and received in the US. Another few weeks for a delivery date to be set. The "order status" was never accurate, nor was it updated timely.
This is a vacation home and we do not live there full time. They only deliver to my area once per month and the first date given was not possible for my schedule. The date/day is not the same each month. I had to pay someone to meet them at the home to accept delivery or push the delivery out another month to November.
The bench is nice, but it wasn't worth the almost 4 month wait or the inconvenience of only 1 delivery option per month.
10 October 2025
Reply from Interior Define
Hi Christina,
We’re truly sorry to hear that the process of receiving your custom bench was so drawn out and inconvenient. We completely understand how frustrating it must have been to coordinate delivery around limited availability, especially for a home that’s not occupied full time.
Your feedback has been shared internally as we continue to refine our processes, and we’re glad to hear you’re that you're ultimately happy with the finished piece. We truly appreciate your patience and honest feedback!
Easy delivery and we love our couch!
3 October 2025
Reply from Interior Define
We love this! It’s great to hear that delivery went smoothly and that you’re enjoying your new sofa. Thanks for sharing your experience, and for choosing Interior Define!
I had a great time buying my chair
I had a great time buying my chair, from trying the furniture out in the store to buying online. Super easy and intuitive process. The chair is very comfortable and beautiful.
10 October 2025
Reply from Interior Define
We’re thrilled that you had such a smooth and enjoyable experience all around, and it’s wonderful to hear that your new chair is both comfortable and beautiful in your space. Thank you for sharing your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.