Interflora India Reviews 

A heartbreaking and unacceptable experience.
We were devastated by our order with Interflora India. The flowers were for a young cousin’s funeral in the USA, and we had no choice but to use this service. What arrived was completely inappropriate — bright, colourful flowers with red ribbons that looked more suited to a birthday than a funeral. We specifically ordered white, and nothing about the arrangement reflected that.
To make matters worse, the condolence message was incomplete, leaving off all but one of the names it was supposed to include. At such a sensitive time, this level of carelessness is deeply upsetting. For an international service that claims to be premium, this was profoundly disappointing.
Update from Interflora reply to my review
Thank you for your message. I need to reiterate that a 15% refund is not an acceptable resolution.

The issue is not a minor variation. The wreath delivered was not the product I ordered.
I ordered a full wreath with no centre opening, in a specific colour palette.
What was delivered was a different style of wreath entirely.

This is not a reasonable substitution based on availability — it is a completely different item.

Given the significant deviation from the product description, the incorrect style, and the distress caused due to this being for a funeral, I am requesting that this matter be escalated to a senior manager. A full refund is appropriate in this situation.

Please confirm the next steps for processing the full refund.

I placed an order on March 6th for next-day delivery, expecting it to be a surprise bouquet for my wife. Unfortunately, the order never arrived and the surprise was completely ruined. And they marked the order as delivered!

It has now been three days since the scheduled delivery. Despite multiple attempts to contact customer support, I kept receiving promises that the bouquet would be delivered “today” or “soon,” but nothing was actually delivered. As of today, they have stopped answering calls altogether. And no refunds issued.

On top of that, their website is not user-friendly when it comes to requesting refunds or resolving order issues.

Very disappointing experience. I would not recommend ordering from this website, especially if you are planning something time-sensitive or a special surprise or ordering online from out of the country for someone special in India!!

Update - Order received after multiple follow ups with support and 3 days late. Flowers came pretty fresh no complaints with the presentation. Surprise already ruined by the time it was received as the local delivery partner had contacted the recipient already.
May use their service in future but with extreme caution!

Worst service ever. Order is not delivered at and no one is responding any calls. Writing does not help as no one even reply on the support mailbox. No amount is refunded.
Want to request for a refund but not able to connect to them on any channels.
Looks completely scam!! Stay away. Prefer other providers.

Good quality products and service. Great job. Thank you!

This is my second bad experience with Interflora. Never again. The bouquet delivered looks much cheaper than the image on the website in terms of flower quality and freshness and they never acknowledge their mistake even when clear evidence is presented.

Very disappointed with my recent order. The flowers were not fresh on arrival and looked wilted, which completely ruined a special occasion for us. For something meant to celebrate an important moment, the quality was far below expectations. Unfortunately, I won’t be ordering again.

I placed an order and they missed almost half the items. I understand that but when I filed a complaint, they kept repeating like a bot that they delivered it. NO YOU DIDN'T.

When I asked for the proof, they ghosted me. There wee taleast 5 agents repeating the same thing. One said he will process the refund, and then again, they claim that they will deliver it.

NOOOO, I just want my money back. Please be aware before paying your money.

It's order number 17552366

Bunch of scammers. Order was supposed to be delivered on 14feb. Its been 3 days - no order, no response, no apology, no refund. Was offered a chocolate (seriously) as a compensation. Filing a consumer court complaint. Should not be allowed to operate. Order id 17530530

It’s for the customer service response, standard template response..The actual picture looked bigger, so hence I went ahead and ordered this so called premium product..when the actual product got delivered it looked much smaller and definitely not worth that much cost..should have got it from a local vendor itself, my bad decision..just gave a feedback and they called me and asked me to share all the details..which I eventually did and their response was sorry for the unpleasant experience..we deeply regret and accept our apologies..they mentioned a note saying that the actual product might look different from what shown in the website..seriously..wasted my money! I have ordered previously from them but this time both the product and the customer service was horrible, looks like they are habitual offenders in terms of service and support
RIP interflora.india

I ordered flowers for valentines day - same day delivery. They were not contactable at all. Flowers never got delivered. The day after still no response. Can't reach their whatsapp, phone number, email. Pathetic service, Scam shop. Waste of time, money. Can't even get a response on the refund.

Flowers are stale. Absolute rubbish service and product. Disgusted

Worst service ever. Order was supposed to reach before 1 pm and it was delivered after 6 pm in the evening.
It was surprise event planned for someone and they ruined it.
Never trust them if you guys have any special occasion.
Customer service agents doesnt give any proper information.
All the time each person says something different.
Products were unavailable and not recieved what we order even after getting it delivered late.
Never trust their watsapp chats as they take ages to reply.

I was very disappointed with my order. The flower was already wilted, with orange leaves, and some of them had fallen off. The wine I ordered was past its expiration date

They are cheats. Sent me a defective product. Shared screenshots, yet nothing was done.

Excellent arrangement of the fresh flowers just as seen on the site. Delivered on time. Good updates received and good support. Loved all the four bouquets sent.

Flowers were ordered for express delivery and paid 4 times the normal delivery charge. Called the customer service twice and WA did not repsond at all. Missed the occasion they were for.

Horrible experience. FnP does much better. May not be fancy but they are dependable for sure.

Hansraj delivered very nicely on time and as expected . His attitude was awesome . It was in Panchsheel
Delhi . Also i liked the prodict .

Not to be trusted - this is a scam. I ordered flowers for next day delivery, they took my money and flowers never arrived - they were for a bereavement, they also stopped replying on WhatsApp and refused to issue a refund - absolute disgrace, avoid at all costs!!

Timely and effective execution

I am extremely dissatisfied and frustrated with my recent experience with Interflora. I had ordered flowers and received a bunch that was completely unacceptable. The flowers were not fresh—they were flattened, discolored, and far below the quality, quantity, and appearance shown on your website. To make matters worse, the paint on the flowers was fresh, causing stains on our hands and clothes.

Your so-called “customer care” should be rebranded as “customer annoyance.” Initially, they refused to acknowledge the mistake and even shared a random photo claiming the product was delivered correctly. Since the delivery on 10th December, no one has bothered to follow up despite my repeated messages, leaving me to deal with automated texts and unhelpful replies.

This poor service ruined our anniversary celebrations and has been both shocking and extremely disappointing. I strongly advise everyone to save their money, time, and peace of mind—and never order from Interflora.