Brown & Brown formerly InsureTAXI  Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, polite, and professional staff who make the annual insurance renewal process smooth, transparent, and completely stress-free. Consumers also genuinely appreciate finding great prices and excellent value for money, noting that dedicated agents consistently go above and beyond to secure highly affordable quotes. Some people were dissatisfied with unexpected short-term costs and experienced significant difficulties regarding claim handling when major problems arose with their vehicles. A few reviewers felt that certain policies were rather expensive and expressed deep frustration when trying to resolve lengthy repair delays.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently praising their professionalism, helpfulness, and... See more

Service

Clients share satisfaction on service, frequently highlighting polite, professional staff who make policy... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Value for money

Users describe positive interactions with value for money, highlighting great prices, cheap insurance rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied

Rated 5 out of 5 stars

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more

Company replied

Rated 5 out of 5 stars

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(294)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best people to deal about taxi…

Best people to deal about taxi insurance.
Looked after very well. Thanks

14 April 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Glad we were able to help - thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Koni provided world class customer…

Koni provided world class customer service.

It was a pleasure dealing with her.

Thank you.

30 April 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for sharing your review for Koni. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Insure Taxi is a good business for you…

Insure Taxi is a good business for you have your taxi policy. They are always helpful and reply your questions ASAP.

29 April 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Glad we were able to help and answer all your questions. Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Oliver Collard - Outstanding service

Oliver Collard, a Customer Support Advisor, recently provided great service. He settled a historic query that I had, providing me with detailed documentation that satisfied my records.

I was most pleased with his service; professional, friendly, and helpful.

Vincent Cousins.
Owner Taxi Driver retired.

15 April 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Hi Vincent, Nice to hear Oliver was able to help you with your documents, I will pass your kind comments onto him & the team 😊

Rated 5 out of 5 stars

Great service from Ella this afternoon…

Great service from Ella this afternoon thank you updated my documents very swiftly.
Kind regards
Muhammad

23 April 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

thanks for sharing your review, nice to hear we provided a quick service. 😊

Rated 5 out of 5 stars

I’m in my second years of experience…

I’m in my second years of experience with Insure Taxi company and I am very happy so far and I hope you are always successful.
Best regards
M.Nourabad

8 April 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing with us and for sharing your Kind comments 😊

Rated 5 out of 5 stars

Mustapha

Very good I’m very happy

11 April 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for sharing your positive review 😊

Rated 4 out of 5 stars

Quotations

I have continually received emails from Insure, which indicates that customer service is of a high quality.
My slight concern is that the quotations over my last three renewals have had a massive difference in price. It would be helpful if the reasons in price can be offered.
This is not a complaint, but any help in indicating how the quote is worked out would be very helpful. All my communications with Ella have been excellent.

9 April 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Hi Phil, hopefully our conversation today has provided an answer to your concerns over your premiums, glad to see your price has now reduced. Thanks for your kind comments about Ella's & the teams service. 😊Lisa

Rated 5 out of 5 stars

Best service

Best service

3 April 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for leaving a positive review 😊

Rated 5 out of 5 stars

I’d choose them again in a heartbeat

Guidance and advice at every stage, gave me confidence as a new taxi driver that I was fully protected at a competitive rate. Regular check ins by Zak prior to my new car arriving meant I didn’t want to build a relationship with another company. Plus those others I did speak to didn’t have the quality of staff I’d experienced at Insure Taxi.

Once my insurance was in place I was required to provide a number of documents for their audit trail/my files and they ensured I had a short list of those things still needed. It was easy to Ed mail them over and any queries I had were dealt with by their wonderful administration team. Whoever the lovely lady is that I’ve spoken to twice already, I apologise for not having your name, but you’ve been so helpful and accommodating - Thankyou.

In a nutshell I’m pleased to say I’ve found the right company first time, so I’m very lucky. Great company, great team of staff and great product.

1 March 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Wow thanks so much for taking the time to leave such a lovely review, the team really do appreciate it.
I will pass your comments on to Zak, Sue & the teams 😀😀

Rated 5 out of 5 stars

I cant fault any of the people i have…

I cant fault any of the people i have dealt with. They are all helpful, have a great sense of humour and are very easy to deal with.

13 March 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for your positive review, Glad to hear the team make process easier 😊

Rated 5 out of 5 stars

Always use insure taxi for my insurance…

Always use insure taxi for my insurance . Highly recommend
Great communication and sorted my renewal quickly
Many thanks

2 March 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing with us for another year and glad to hear you are happy with our service 😊

Rated 5 out of 5 stars

Professional and efficient people.

Easy to get my renewal sorted, and at a decent price. Lauren is a pleasure to work with, I thoroughly recommend this company.

10 March 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing with us & for sharing your great feedback 😊

Rated 5 out of 5 stars

Fair company upfront policy

Upfront with all the info fair price been with em now going on 3 years

6 March 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for being a loyal customer and taking the time to leave a positive review 😊

Rated 5 out of 5 stars

Helpful

Ella Halton was very helpful in sorting some documentation changes for me. Thank you Ella

S. Zahidi
Oxford

26 February 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for sharing your feedback - Glad Ella was able to help 😊

Rated 5 out of 5 stars

I have been using insure taxi for the…

I have been using insure taxi for the last three years never get disappointed with the service
I spoke to Ella halland she was very friendly ,helpful and knowledgeable thank you

20 February 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to hear you are happy with our service, thanks for your loyalty we do appreciate it 😊

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. They intend to help customer not take benefit of changing circumstances. Really pleased. Speak to jade she help me and solve my issue. Thanks

20 February 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Glad to Jade was able to help with your issue, thanks for sharing your kine feedback 😊

Rated 5 out of 5 stars

Zak was a real experienced pro!

Zak was a real experienced pro! He knew exactly what he was talking about no matter the question and used his knowledge to give me the best option possible. He was terrific with staying in touch and helping me through the process. You’ve got a good sales executive on your hands here InsureTaxi!

19 February 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for sharing your great feedback. I will pass your kind comments onto Zak & the InsureTaxi team. 😊

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