Great company to work with! Was becoming frustrated in the inability to gain great affordable coverage for my small restaurant in the land of overly increasing costs. I filled out a simple Insureon fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole policy purchase was extremely convenient and easy thanks to the help of everyone involved. The agent who found me the best deal and coverages was an expert in his field obviously. Made the b... See more
I worked with Jennifer Brody, and she was extremely helpful (&efficient!) in getting me the necessary information to make an informed choice on an insurance policy to cover and protect my business. Sh... See more
This time we didn't do business, however the customer service was excellent as usual. Its not my first time dealing with this brokerage :) Pretty cool company
Company details
- Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Insurance Broker
- Insurance Company
- Liability Insurance Company
Written by the company
Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.
Written by the company
Contact info
203 N. LaSalle, 20th Floor, 60601, Chicago, United States
- (800) 688-1984
- reception@insureon.com
- www.insureon.com
4.6
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The insurance agent worked with me well...
The insurance agent worked with me in making sure the correct quote was given and that everything went smoothly. Excellent service
30 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sales broker was unresponsive and curt
Sales broker was unresponsive and curt, did not provide helpful guidance.
1 May 2026
Reply from Insureon
Hello Sarah,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we may not have answered all your questions to full satisfaction regarding your recent policy. Your account manager is dedicated to assist you, however, and has reached out to confirm your preferred communication methods and resolve any remaining questions. We look forward to continuing to support you and your business into the future.
Yours Sincerely,
The Insureon Team
You do not mail and email the…
You do not mail and email the certificates directly to our customers when we renew. It is a hassle.
1 May 2026
Reply from Insureon
Hello Kristine,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we didn’t meet your expectations here. Your account manager is dedicated to assist you, however, and has reached out to discuss any additional actions and confirm your preferred communication methods. We are continuously improving our account approach to address any gaps in communication, and we hope our efforts and other offerings, including the client portal, will improve your experience moving forward. We look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
Exceptional service
Exceptional service, clear elaboration & clarification by Mr. Joe Schutte. Everything was smooth, I appreciated the attention to detail & clear communication. I suggest that if you're seeking any form of insurance you have to entertain insureon as a top option.
29 April 2026
Most of the shoes are solid quality
Most of the shoes are solid quality. One pair disintegrated after on trip to the washing machine on delicate mode. The insole came apart. What I hate is the multiple salivary asking for a survey or offering varying but similar discounts. Once a sale in enough, thanks.
15 April 2026
Reply from Insureon
Hello Bryan,
Thank you for sharing your thoughts with Insureon, your #1 digital agency for small business insurance. Though we unfortunately cannot assist with your shoes, we would love the opportunity to know more about your experience as a customer of Insureon. We greatly appreciate your time and consideration and look forward to continuing to support you and your business needs.
Yours Sincerely,
The Insureon Team
Holly Burton was very helpful!
Holly Burton was very helpful and patient with me while I waited for my contract to be finalized!
16 April 2026
The speed of service
10 April 2026
She was really helpful and got…
She was really helpful and got insurance quick I can't thank her enough.
13 April 2026
No communication
No communication, rate hikes over 100% with zero claims filed. Garbage insurance, garbage service complete ripoff bait & switch company
30 March 2026
Reply from Insureon
Hello Patrick,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we may not have answered all your questions to full satisfaction regarding your policy. Premium adjustments would be set by the carrier provider of your coverage; however, your account manager has reached out to discuss your policy and possible options if your business needs have changed. We hope our efforts and other offerings, including the client portal, will improve your experience moving forward. We look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
Reminder emails timed just right
Renewal reminders started just early enough to get it onto my to-do list and regular updates with a clear explanation of the due date allowed me to get this done at my convenience without anxiety. Straightforward online process for renewal with option to pay by bank account direct transfer was appreciated.
22 April 2026
Quick and Easy Insurance
Christine was wonderful to work with to get my business insured! She found us the best prices and was quick to respond with any questions we had! Would definitely recommend her and Insureon!
24 April 2026
Great Experience
Heather was patient, helpful and informative and found me the best coverage for my needs and budget.
23 April 2026
great
great quick and friendly service. knew exactly what I needed, which helped me out tremendously!!
9 April 2026
Assigned Broker failed dual diligence
My assigned broker refuses to do the research to lower our cost for e&o insurance for the past 3 years. She waits until the last minute and gives excuses. I sent her an email of my expectations and deliverables I needed to ensure she did her dual diligence. Received nothing.
21 April 2026
Reply from Insureon
Hello Art,
Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. While we always strive to provide the best possible service, we recognize that we may not have answered all your questions to full satisfaction regarding your recent renewal. Please expect your account manager to reach out for a follow up if she has not already done so, as we are continuously improving our account approach to address any gaps in communication, such as what might have occurred here. We hope our efforts and other offerings, including the client portal, will improve your experience moving forward. We look forward to continuing to support you and your business needs into the future.
Yours Sincerely,
The Insureon Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.