InsureCarHire Reviews 

116
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We have had an excellent experience with InsureCarHire.co.uk and would happily recommend them to other car hire businesses. The customer support, in particular, has been outstanding. Whenev... See more

Company replied

Rated 5 out of 5 stars

We only have one car to rent out occasionally, but may grow that in the future. InsureCareHire is flexible and enables us to start small and build in the future with minimum costs when we're not renti... See more

Company replied

Rated 5 out of 5 stars

There is not any point that I can raise agaist this company who are excellent in their service management as well as very presise at all times. Very prompt to responce to any inquiries I have... See more

Rated 4 out of 5 stars

Good customer service from Steve Blackwell, always on hand to help with underwriting queries, and the premiums seem to be competitive and fair. However the actual hiring procedures we feel are overkil... See more

Company replied

Company details

  1. Insurance Company

Written by the company

Here at InsureCarHire, we believe that your self-drive hire business deserves better. Whether your business is self-drive hire, credit hire or a driving school; we can help you get a specialist pay-as-you-go policy. Our stringent guidelines and "only the best" attitude means that you can rest assured that your self drive hire business is in good hands - classic cars, standard cars, motorhomes and campers are just some of the wide ranging vehicles we can look to cover for your business. You can trust that the InsureCarHire team - a close team of CII accredited staff - will offer a personal touch and a high standard of customer service that is too often overlooked in the industry. Think our values and services match what you are looking for? Fill out an application on the InsureCarHire website today, and take the next steps on your path to becoming a successful business.

Our dedication to customer care...

Our statement to you:

Our statement to you:
Here at InsureCarHire, we understand that business to business relations don't deserve a cold shoulder - and that in fact, they thrive from a personal touch. We are dedicated to providing the absolute premier customer experience, and can assure any prospective client that they will always meet a friendly voice at the other end of the line.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.6

All reviews

(116)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Nick Parry - Manor Car Hire Ltd

Quality service from Steve and his colleagues, always there to help and assist when necessary.

3 October 2016
Unprompted review
InsureCarHire logo

Reply from InsureCarHire

Hi Nicholas,


This is great to hear - thanks for taking the time to leave us a review.

Kind Regards,
InsureCarHire

Rated 2 out of 5 stars

rates inflated after first transaction

when I first took out a policy, I was given very good rates, but when I went to get the second credit hire policy the rates trebled, it seems to me this company knows exactly what they are doing, how fsa have agreed for them to charge these rates is beyond my belief.
your better of getting a policy from somewhere else because this company is daylight robbery.

19 December 2015
Unprompted review
InsureCarHire logo

Reply from InsureCarHire

Hello,

Unfortunately, the previous rates you were on were a lot lower than the rest of the market & the insurers were unable to continue offering them as a result.

I can see we offered you a lower set up when you signed up with us & have also given you access to our full multi day discounts scheme.

We are continuously reviewing our rates to make sure we are competitive in the pay as you go self drive hire market.


Kind Regards,
InsureCarHire

Rated 5 out of 5 stars

van hire

a really easy way to insure hire vans and so easy to use.

27 November 2015
Unprompted review
InsureCarHire logo

Reply from InsureCarHire

That's great to hear. Thank you for your feedback.


Kind Regards,

InsureCarHire

Rated 5 out of 5 stars

Good service suits me to a T

System easy to use and the staff always helpful. It would be of use to be able to offer regular clients a discount. Visitors on holiday don't carry necessary documents which is a bind as we have to turn them away pity as we are in a tourist hotspot.

26 March 2015
Unprompted review
Rated 4 out of 5 stars

Over all a good service

Insure Car Hire is an over all good insurance service to use, the system and paperwork is simple to use and understand. Steve is always their to help with any queries and resolves issues promptly.

26 March 2015
Unprompted review
InsureCarHire logo

Reply from InsureCarHire

Hello,


Thank you for your feedback. Feedback like this is always great to hear.

Kind Regards,
InsureCarHire

Rated 5 out of 5 stars

Triple A services

Best service we received after having used 2 other previous insurers. Great team at their office is always on hand to clarify and resolve any underwriting issues quickly and swiftly.

25 March 2015
Unprompted review
Rated 4 out of 5 stars

Good Service but Over Kill on the hiring procedures

Good customer service from Steve Blackwell, always on hand to help with underwriting queries, and the premiums seem to be competitive and fair. However the actual hiring procedures we feel are overkill, and sometimes limit the people we can hire to. I.e. The person driving has to pay on THEIR own card, and the need for copies of bills/statements etc.., when most people deal online paperless nowadays and don't have these to hand, even though the customer has supplied us with their passport or both parts driving licence (Which confirms address)

25 March 2015
Unprompted review
InsureCarHire logo

Reply from InsureCarHire

Gill,

The reason behind hirers having to pay with their own card is for money laundering purposes & the guidelines we have to follow with the Financial Conduct Authority in relation to this.

The need for proof of ID is so that the hirer can be identified before the vehicle is released to them. Unfortunately a UK passport doesn't show a fixed address so this is not classed as a suitable form of ID.

We hope this clarifies the points you have raised. If you require further assistance please feel free to contact us.

Steve,
InsureCarHire

Rated 5 out of 5 stars

Excellance!

Excellent and well run company offering a really quality insurance solution for day & hire insurance.
Really easy to use website backed up by a service focused team who are on hand any time you need them to assist you. In particular Steve who has been really helpful to us in assisting us on some unusual cases & requirements

25 March 2015
Unprompted review
Rated 5 out of 5 stars

Simple to use

This is a really straight forward system and is well laid out.
I mind it much easier to manage my business using the system and if I'm stuck on any thing I can phone the office and speak to some one.
I would not go back to an annual policy after this

12 February 2015
Unprompted review
Rated 5 out of 5 stars

SUPERB PERFORMERS!!!!!!!!!

HAVING NOT DONE DAILY HIRE BEFORE HOW REFRESHING TO FIND STAFF AND THE ORGANISATION DEDICATED TO CUSTOMER SERVICE

THE STSTEM OPERATES 100%

ALL ROUND SUPERB PERFORMERS!!

4 February 2015
Unprompted review
Rated 3 out of 5 stars

Does the job but far too expensive

Insure car hire does the job that we want it to do, the forms are easy and the backup is excellent however we are paying far too much for this service. Each year the rates go up higher and higher, I feel that £26 a day for insurance on our old campervans, (Our customers with a clean licence between 25 and 69 years old with at least 3 years experience) is far too much and is making our campervan hire business less popular :-(

30 January 2015
Unprompted review
Rated 5 out of 5 stars

Great car and van hire insurance provider.

I have been using this company for over 5 years now and find them a really helpful company to deal with. The website is easy to use and the staff are always on hand to help. I would have no reservations in recommending their services to anyone else.

30 January 2015
Unprompted review
Rated 4 out of 5 stars

good overall

system of form filling a bit slow for new customers, too slow to be useful for cases where referral for decision is needed, otherwise it works well.

30 January 2015
Unprompted review
Rated 4 out of 5 stars

Quick easy to work with

Communication and procedures for getting the right insurance is quick and easy to complete. Only issue I have is the account expiry due to lack of use, I am a new company and don't have a lot of business in the winter time, my account is suspended and have to reopen, maybe a more personal approach would help not automated. Small issue and if it wasn't for that I would have given it 5 stars no problem, although I would definitely recommend insurecarhire to others.

30 January 2015
Unprompted review

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