Insta360 Reviews 1,625

I purchased the Insta360 X5 and found that I received exemplary support from Mr. Gianluca, Technical Expert, Insta360 Technical Support Team. I am completely satisfied with the purchase and the excellent technical support.

What an incredible service!
What i get from my exeperience was that whe you buy an Insta... you're not just buyin a camera... you're buying a whole sevice to client that can only get you for life.

Responsive and helpful customer service.

Purchased directly from Insta360’s official UK-facing store and was very disappointed with the return experience.

The product itself was undamaged and only briefly tested indoors, but I was not satisfied with the performance and decided to return it within the return window.

The major issue started when Insta360 asked me to return the product internationally to Hong Kong at my own expense, even though the order was placed through their UK-targeted website and delivered within the UK.

The return shipping cost quoted was over £35, which feels unreasonable for a standard consumer return. After multiple emails, they finally offered to cover only half the cost.

I appreciate that support remained polite throughout the conversation, but the overall process feels unnecessarily difficult for UK customers and creates a strong disincentive to return products.

Before buying directly from Insta360, UK customers should carefully read the return policy and understand that returns may involve international shipping costs to Hong Kong.

I hope Insta360 improves its UK return handling process in the future.

#Insta360
#ConsumerRights
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#RefundIssue

honestly did not expect such poor customer support from Insta360.

Order / Repair Number: IWOQS4626021121040F6

I sent my camera for repair on February 14 using the UPS shipping label provided directly by Insta360. Since then, more than 3 months have passed and I still have neither my camera nor a replacement.

At first, I stayed patient and cooperative. I understood that shipping issues can happen. However, instead of resolving the situation, support kept delaying the process and eventually told me that UPS rejected their claim, so they could not offer me a replacement or refund.

What is especially frustrating is that the shipment was sent using THEIR prepaid UPS label, meaning the shipping process was fully controlled by them. Despite this, I was repeatedly asked to contact UPS myself and even provide things like packaging photos or drop-off proof months later.

I have been respectful and patient throughout the entire process, but the way this situation has been handled is extremely disappointing and unprofessional.

As someone with an audience online, I usually enjoy sharing good experiences with products and brands. Unfortunately, this experience has been the complete opposite.

I sincerely hope Insta360 finally takes responsibility and resolves this situation properlу

The magnetic mount is the whole reason I got it. Slap it on, pull it off, no fiddling with clips. Saves me real time on busy mornings when I'm already late.

Repair service absolutely brilliant. Quick turn over and great communication.

Running a travel channel and this form factor is genuinely unbeatable for what I'm doing. Nobody looks twice because nobody notices it. That was the vive I couldn't get with a bigger camera, and it kept changing how people behaved around me when I was shooting. Image quality is way better than I had any right to expect from something this small. Been using the Magnetic Pendant most days.

Unbelievably good service, outstanding Insta360, I salute you…..thanks

App acted up on me once stopped connecting after a firmware push. Sent support a message and got a response in under 24 hours with a workaround that actually fixed it. Not always the case with tech companies these days, so that was a nice change of pace.

Great customer service and repair service. Had my camera back within a few days.
Working 100% five star service ⭐️⭐️⭐️⭐️⭐️

Great the customer service is very good the product was very good

Started with the insta 360 flow 2 mainly because I wanted to be able to video my twins in their sports and because it had a ai tracker and a hoop mode. Turns out the hoop mode doesnt work well in a school gym game setting, too much interference with spectators. But that's only 1 bad thing, other than that I love it. Then I got the ace pro 2, this little camera has amazing quality.

Very friendly contact. Got a present for giving some thoughts.

Simply fantastic. The Insta X4 gives you the ability to broaden your natural horizons by offering three-dimensional views that the eye could not perceive. The large screen allows you to better review the recorded images, giving you the immediate opportunity to archive or delete them. Very satisfied.

A good experience dealing with the warranty , regular updates, followed by a phone call. Cannot fault insta360 after sales.

Very kind and available to help individually based on the problems encountered.
The answers are not ready, but designed on the basis of specific cases

Took it on a day hike. Clipped it to my backpack strap and forgot about it until I was back at the trailhead. Battery had enough left for a few more clips once I got home.

I am very satisfied with the service, from the shipping instructions to the updates provided during the repair process. Everything went very quickly, and I was kept informed every step of the way. Thank you for the straightforward repair!

Chase my toddler around with this thing. Small enough she doesn't look at it like she does when I pull out my phone, which means I actually get real moments instead of her posing. Hands-free recording is the whole reason I bought it and that part delivers.