IPM Ltd Reviews 

Saying it on here once again because our TRAINEE property manager Hollie Egan can’t reply to emails or telephone calls
Manger sue kinsella just says it’s been passed on to our trainee property manager
If we stopped paying the service fees that we don’t receive then we would have a letter but it’s ok for ipm to charging for a communal area cleaning since 2020 when it become ipm from venture then insprired but property manager did not have a key up until April 2025 but that’s ok
They do nothing to help or support residents in halton lofts I understand why other Tennants DONT pay
Iam now paying for my own legal advice on the matter
If you have the choice don’t use this company!

Catherine Lambert was most helpful and very knowledgeable. Nothing was too much trouble. I am truly grateful to her for arranging for the account to be paid up to date.

The Property Management team that I deal with (mostly Robyn and Dom) are usually very responsive and always a pleasure to deal with.

I had a really positive experience with Hannah from Fexco Property Services. She was incredibly helpful and acted very promptly in assisting me with a PCN issue that had been causing me a lot of stress.

Hannah took the time to listen, understand my situation, and provided clear guidance throughout the process. Thanks to her support and quick action, the matter was resolved smoothly, which I truly appreciate.

It’s not often you come across such responsive and supportive Assistant Property Manager, and I’m very grateful for her help. Thank you again, Hannah!

James was extremely helpful and efficient and a pleasure to deal with. His service to me was superb.

I had a problem with recieving a response from the Personal Emergency Evacuation Project team which is independent of IPM.
I spoke to Lucy at IPM to find out if the matter could be resolved, with her help. Within 24 hours I received a message from PEEP who are now dealing with it. Thank you Lucy!

Don’t know how to log a complaint let alone try and resolve it - very very poor customer service- apart from the assistant property manager no one does anything

Just had a chat with Robyn Thorpe regarding a property query. Robyn was extremely knowledgeable and provided great insight. She had clearly researched the query and had considered numerous options available. Robyn was very professional and her approach to the query raised was excellent.

This IPM is a joke. I've only been a new owner, but it's already starting to be a problem. Water is leaking from my ceiling in torrents, and the ceiling lights, even though they've already removed them, are flickering. Just wait until the ceiling collapses on me or catches fire. This is putting my health and the lives of everyone in the building at risk. When I tell them this, I report it and send videos, and they only reply that it's between apartments and that my neighbor and I need to find the leak and fix it. Unfortunately, the owner upstairs is abroad, and the person whose phone number I got from them doesn't answer or return my calls. There are escort girls upstairs who are terrified by the situation. So who's going to fix this leak? From what I understand, they don't use the bathroom, and the water leaks in my bathroom, and there's no sign of a leak in theirs. I've already reported it to Citizen Advice, Leashold Advice, and Cancilu. I'm waiting for help. If not, I'll call the police and fire department. This is a complete misunderstanding.

I contacted your company as I was in desperate need of information to complete a sale of a property. I was attended to by James John twice and on both occasions he was extremely helpful and his level of customer services was up there with the best. This type of response would validate me to recommend you to anyone.

Just want to thank property managers Harvey Gee and Hannah Hoyland for there prompt help with site repairs and issues

I’ve had a really great experience with IPM. All the staff are so friendly and helpful. I was emailing Robyn today and she couldn’t have been any more supportive and helpful. Thank you so much for your help I really appreciate it.

I have recently had a very positive experience with IPM Ltd. They have been very swift and efficient in providing my sellers pack with great communication from Lars.

James John at IPM was extremely professional and dealt with the issues at our property in an efficient, rapid and timely manner to an excellent standard at which the issue was completely resolved.

Natalie and Robyn at IPM are absolutely brilliant. They were more than happy to take my call to address a couple of maintenance issues I brought up. They sent me follow-up emails with updates on progress and never once made me feel like I was a bother. I’m very pleased to have them as property managers. It is reassuring to know that they can be contacted if a problem does occur, and knowing that they will respond promptly. Thank you Natalie and Robyn!

Natalie and Robyn H from IPM are fantastic to work with. They are always professional, responsive, and genuinely helpful.

Anytime I have a question or need assistance, they handle it quickly and make everything feel easy and stress-free.

It’s clear they care about both the property and the people they work with. I truly appreciated their support and would highly recommend them to anyone working with IPM.

Stay away from this company. They do not manage and you can’t get hold of anyone.
Disabled toilet not fixed for 3 months and many other issues they have not dealt with. Please stay clear of this management company if you want good management this is not the company to go for. They have employed an on-site manager with the package of accommodation but due to an error she can’t work and now has been living on site for three months to which the residents all pay for out of service charges. it’s horrendous Avoid at all costs.

Property Manager Natalie Coe. Since taking over our development we have seen a massive improvement in communication, work is moving forward (at last!) Yes the accounts are a different issue but when she says she will do something, it get done which is such a relief to us owners

Robyn has been really helpful in helping me to try to gain a parking permit for the block. Many thanks to her.

Rating: 0/5 (if possible)
I am extremely dissatisfied with the service provided by this managing agent.
Serious issues have been raised regarding block security and the intercom system, which directly affect resident safety. Despite these concerns being reported, there has been no clear action plan, no timeline for resolution, and no meaningful communication.
In addition, the cladding certificate has been expired for over a year. This is not a minor administrative matter — it has implications for safety, compliance, and mortgageability. Yet there has been no proactive update, no explanation, and no structured plan shared with leaseholders to resolve the situation.
Repeated attempts to obtain clarity have resulted in poor communication and a lack of accountability. A managing agent’s responsibility is to safeguard the building, maintain compliance, and communicate transparently with residents. In this case, those basic expectations have not been met.
Based on my experience, I cannot recommend this managing agent.