I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Staff member: Lidim Sech Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfe... See more
Company replied
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t as... See more
Company replied
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around! Would highly recommend him to anyone who needs things d... See more
Company replied
Company details
- Energy Supplier
- Energy Equipment and Solutions
- Engineer
- Green Energy Supplier
- Housing Utility Company
- Thermal Energy Company
Written by the company
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Written by the company
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Contact info
Studio 4, Stuart House, PE1 5DD, Peterborough, United Kingdom
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Insite engineer Luke was great
Luke was great. He explained what happened and how it was resolved. He was respectful and professional.
13 July 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated.
Luke is helpful and friendly.
10 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Luke a review!
Luke the service engineer was very…
Luke the service engineer was very competent and answered any questions I had very clearly.
Was very impressed with his work.
10 July 2026
Unprompted review
Reply from Insite Energy
Thanks for leaving Luke a review, Much appreciated!
Lirim Seci good profesional and good…
Lirim Seci good profesional and good excellent service.
10 July 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke and Darren were very helpful and…
Luke and Darren were very helpful and fast. Thank you
9 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Luke and Darren a 5 star review!
Horrendous customer service dubious…
Horrendous customer service dubious billing methods and over a year in this flat and still don’t have an account or billing set up
8 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback. We're sorry to hear about your experience and that you're unhappy with the service you've received.
We've located your account and can see that following your call with our Customer Service Specialist yesterday, your concerns have been passed to the relevant team for further investigation.
Please be assured, we will be in touch again as soon as we have an update or when your issue is resolved.
Kind regards
Team Insite
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review.
Reply from Insite Energy
Thank you for your review!
Lucas was amazing
Lucas was amazing, he was professional and efficient, genuinely the nicest bloke, would 100% recommend.
7 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Lucas a review.
Reply from Insite Energy
Thank you for your review!
Cohen visited my flat and was very…
Cohen visited my flat and was very polite and helpful. Although the parts were not available he did go through it all with me and liase with the planning team. Thank you Cohen
7 July 2026
Unprompted review
Reply from Insite Energy
Thanks for taking the time to leave Cohen a review. Much appreciated.
Swift service and good clean job.
Swift service and good clean job.
Lirim Seci was wonderful at his job.
7 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for taking the time to leave Lirim a review.
Sidon and luke are nice
Sidon and luke are nice, on time with efficient service.
7 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your review!
Ato is on time and very helpful
Ato is on time and very helpful. Got the HIU serviced with minimal fuss.
7 July 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Ato a review.
Jamal was really good in spotting all…
Jamal was really good in spotting all the defects Evinox has not carried out when they have inspected my unit
Well done Jamal
6 July 2026
Unprompted review
Reply from Insite Energy
Thanks for your feedback and for leaving Jamal a review.
Great job from Jamal
Jamal was great. Quick and efficient service.
He checked our HIU unit to make sure the hot water and heating reading was functioning well.
Our heating supply ended up being seized so he got that fixed and tested it to make sure it’s actually working.
He gave some advise on how to maintain it.
6 July 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Jamal a review!
I had my HIU annual inspection
I had my HIU annual inspection, it's been a great service. Jamal arrived on the agreed time, he did his measurements and checks as planned. He's been very friendly, kind and patient in replying to all my questions about best use of the system and heating. Suggested some useful tricks for when turning on heating for the winter. Pleasant experience overall.
6 July 2026
Unprompted review
Reply from Insite Energy
Thank you for leaving Jamal a review, your feedback is appreciated.
Reply from Insite Energy
Thank you for your review!
HIU Service engineer Ato provided great…
HIU Service engineer Ato provided great service. Very effiecient.
6 July 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Ato a review. Much appreciated.
terrible customer service.
5 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback. We're sorry to hear you were unhappy with the service you've received.
Unfortunately we've been unable to locate your account to investigate your concerns. If you still need assistance, please don't hesitate to contact our Customer Service Team and we'll be happy to help.
Kind regards
Team Insite
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