I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Staff member: Lidim Sech Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfe... See more
Company replied
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t as... See more
Company replied
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around! Would highly recommend him to anyone who needs things d... See more
Company replied
Company details
- Energy Supplier
- Energy Equipment and Solutions
- Engineer
- Green Energy Supplier
- Housing Utility Company
- Thermal Energy Company
Written by the company
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Written by the company
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Contact info
Studio 4, Stuart House, PE1 5DD, Peterborough, United Kingdom
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lirim Seci very quick and effective
Lirim Seci very quick and effective. Thanks for the help.
17 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Lirim a review!
Staff member
Staff member: Lidim Sech
Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfectly. Highly recommend and is an asset to the energy industry.
17 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
Kieran
Kieran was professional, friendly and knowledgeable, and took the time to make sure everything was working properly before leaving. He also explained what he was doing clearly and made the whole process straightforward and hassle-free. Very happy with the service!
17 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback and for taking the time to leave Kieran a review. Much appreciated!
Great service from Luke
14 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Luke a review!
Glen was really nice :) thoughtful and…
Glen was really nice :) thoughtful and explained everything
14 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Glen a review. Much appreciated!
We have been having an issue with our…
We have been having an issue with our hot water within the HIU and nobody could help us except Darren. Darren was absolutely phenomenal with the support and in explaining everything to us in the best way possible. He kept on until it got fixed, cant thank him enough as he is a true testament to an amazing work ethic and customer service.
14 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback. We're delighted to hear that Darren was able to resolve the issue and provide such excellent support throughout.
Glen was really nice and explained…
Glen was really nice and explained every step
14 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Glen a review!
It was great
14 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback!
Good and efficient
Good and efficient!
Glenn was great, knew what he was doing and explained what was needed.
14 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Glen a review. Much appreciated!
Thank you very much Luke and Sidon for…
Thank you very much Luke and Sidon for installing the C things billing system!
13 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your review!
Great service and friendly
Jamal provided an excellent service. Very friendly and insightful and showed me what he was working on and explained his process.
13 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Jamal a review. Much appreciated!
Very responsive group to your queries…
Very responsive group to your queries and concerns - however I feel that the heating charges are high- considering that it was a single occupancy flat.
12 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback. We're pleased to hear that you found our team responsive to your queries and concerns. We appreciate your comments regarding the heating charges. Your feedback is valuable and will be taken into consideration as we continue to review our services.
Great service!
Great service!
The engineer was professional, friendly and efficient. Everything was done quickly and the work area was left clean and tidy. Thanks David(?)
11 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for taking the time to leave a review!
Lirim was very polite and efficient
Lirim was very polite and efficient. An absolute credit to your company.
11 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind words, we'll ensure your feedback is passed in to Lirim!
Reply from Insite Energy
Thank you for your feedback and for leaving Lirim a review.
lirim seci had an brilliant experience…
lirim seci had an brilliant experience fast worker
11 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim a review!
Kieron provided a great service and was…
Kieron provided a great service and was very kind. He fixed all our problems.
He was very friendly
11 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your kind feedback and for leaving a review.
Lirim arrived promptly to the…
Lirim arrived promptly to the appointment and worked quickly and efficiently leaving no mess behind at all. He provided a friendly yet professional experience overall Very impressed with the service would highly recommend.
11 August 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and for leaving Lirim a review. Much appreciated!
Lirin Seci was very professional
Lirin Seci was very professional, friendly and communicated very well. Replaced our meter quickly and did an amazing job. 100% Reccomend.
11 August 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Lirim such kind feedback!
Engineer No show
I had another appointment booked for Thursday 30 July to finally replace the faulty component and resolve my heating and hot water issues.
The engineer never arrived.
The most disappointing part was that nobody contacted me to explain the situation or let me know the appointment would not be going ahead. I spent the entire day waiting at home.
It wasn't until around 6 pm, after I contacted my housing association, that they spoke with Insite and informed me the engineer would not be attending after all.
There was no communication, no apology and no consideration for the fact that I had spent the day waiting for an appointment that was never going to happen.
30 July 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback. We have taken your comments on board and understand your frustrations regarding the missed appointment.
Following our conversation with you yesterday, we have arranged a new appointment for today to ensure this matter is addressed as quickly as possible.
Our records show that you had a call with a senior member of our team on Friday. The concerns raised in your review were not fully communicated to us, which limited our ability to address all of the issues at that time.
We appreciate that any breakdown in communication can be frustrating, and we remain committed to keeping customers informed throughout the process. If you have any ongoing concerns, we encourage you to contact us directly so we can investigate and resolve them as quickly as possible.
Thank you for your patience. We look forward to attending the appointment today and working towards a resolution of the issue.
Kind regards
Team Insite
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