InsideJapan ToursReviews 

1,334
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and ability to tailor trips to individual needs, making the planning process smooth and enjoyable. Many highlight the seamless organization of holidays, with everything from transport to accommodations running perfectly, ensuring a stress-free and memorable experience. The service is frequently described as excellent, with reviewers appreciating the detailed planning, quick responses to queries, and the overall efficiency of the trips. However, some customers also noted that travel consultant service was occasionally subpar, and a few guides had difficulty with English or were not as knowledgeable. There were also mentions of hotels being a bit of a walk from subway stations or some itineraries not providing enough time to fully enjoy certain locations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as the best they've ever had and a... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Location

People report positive experiences with location, with many reviewers highlighting that hotels were... See more

User experience

Users describe positive interactions with user experience, highlighting that everything ran smoothly and was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thao was brilliant from start to finish - really listened to what we wanted and guided us as to an itinerary which ticked all the boxes. Everything ran smoothly on the trip and all the supporting info... See more

Rated 5 out of 5 stars

able to split our trip into two separate portions-one self guided and one set by inside Japan; worked out perfectly; Joseph was fantastic to work with and gave us helpful insights on areas he had liv... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. We did a bespoke self-guided tour and it was tailored to our needs. Great hotels and Ryokan's. Transport tickets were very well organised and nothing we... See more

Rated 5 out of 5 stars

IJ helped with the planning, giving us insight and suggesting some really good ideas. The activities and tours booked were all excellent and of the highest quality. I had a few queries whilst we... See more


Company details

  1. Tour Operator
  2. Travel Agency

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,334)

423 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic tour and tour guide.

We had an absolutely incredible time on the Japan Unmasked tour. From start to finish, our tour guide Hanan was incredible.
She made everyone feel included and welcomed, and somehow kept everything running seamlessly while making every moment fun and engaging. Hanan was extremely knowledgeable, and nothing was ever too much trouble. She went above and beyond at every opportunity.
Her humour, kindness, and genuine warmth brought such a positive energy to each day. It made the whole trip extra special. She is incredibly conscientious and naturally thoughtful, always going the extra mile without it ever feeling forced.
This trip gave me memories I will treasure for a lifetime, and I cannot recommend it highly enough or our guide Hanan.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

We’re up to our fourth tour organised…

We’re up to our fourth tour organised by InsideJapan.
Which says it all, really.
On each occasion we’ve travelled independently, but they organised transportation and accommodation.
The trips were planned with careful attention to our expressed interests by Lachlan 1 &2.
On each occasion , without a hitch.
We’re planning our next visit…..

15 March 2026
Rated 5 out of 5 stars

Fantastic Family Adventure

Our family of four had never traveled to Asia (with kids) and our guide did a fantastic job of listening to our goals for the trip and suggesting adventures that would appeal to all of us. We had a fantastic time and our 13 year old son has repeatedly asked “when can we go back”!

28 February 2026
Rated 5 out of 5 stars

It was an awesome trip

It was an awesome trip. Our tour guide was 10/10!

13 March 2026
InsideJapan Tours logo

Reply from InsideJapan Tours

Hi Linda,

Thank you for the positive review. We're glad the guide delivered a great experience for you!

Cheyenne
Customer Experience Team

Rated 5 out of 5 stars

Visit February 2026

We had an incredible visit to Japan the tour covered all aspects of this amazing country from shrines and temples to the bullet train to street market food and most of all to the people of Japan. The trip was incredibly put together by very knowledgeable people.

11 March 2026
Rated 4 out of 5 stars

Winter highlights - great memories

Small group, lead by a knowledgable tour guide. Overall, our experience on the tour was fantastic, the food, the culture and the scenery in Japan was amazing. We had many memorable moments while on tour. We recommend Inside Japan Tours.

5 February 2026
Rated 5 out of 5 stars

3 Trips, 10 weeks, all superb

Wonderful experiences to choose from depending on your interests. Wonderful attention to detail in the trip planning. Wonderful guides. Trip ran like clockwork, just like the Japanese train system. I absolutely couldn't have planned a trip nearly this complete on my own. I've done 3 trips, total of 10 weeks, traveling using InsideJapan. All superb.

9 March 2026
Rated 5 out of 5 stars

WINTER HIGHLIGHTS

THE ITINERARY
THE SUPPORT AND INFO BEFORE THE TRIP
THE INSIDER GUIDE

27 February 2026
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Reply from InsideJapan Tours

Hi Lesley! We hope you had a great time with us, and thank you for taking the time to post this.

Cheyenne
Customer Experience Team

Rated 5 out of 5 stars

Travel planner was outstanding and…

Travel planner was outstanding and designed the trip to our requests perfectly.

3 March 2026
InsideJapan Tours logo

Reply from InsideJapan Tours

Hello Richard,

This is Will here from the Customer Experience Team at InsideTravel Group.

Thank you for taking the time to leave this review! I shall pass on your kind words to the travel consultant and team who put this trip together.

Kind Regards,

Will

Rated 5 out of 5 stars

Our trip was very efficiently arranged…

Our trip was very efficiently arranged at very short notice. I cannot fault either the arrangements that were made and the resulting ease of travelling.

28 February 2026
InsideJapan Tours logo

Reply from InsideJapan Tours

Hi Mr Trower,

This is Will here from the Customer Experienc Team - great to hear you had a easy time travelling Japan. It brings us great joy to hear about how the arrangements go once on the ground. Always a pleasure that our team can help support you when needed.

Thanks for taking the time to write a review!

All the best,

Will

Rated 5 out of 5 stars

I embarked on an almost 3 week self…

I embarked on an almost 3 week self guided tour to Japan with Inside Japan Tours. I am an experienced traveler, but this was my first trip to Japan.
The whole trip went perfectly as planned and the self-guide instructions were easily followed and delivered on my expectations. The in-country assistance was reassuring, although not required due to the excellent planning and clear written guidance.
I can confidently recommend IJT to anyone wishing to visit Japan.

28 February 2026
InsideJapan Tours logo

Reply from InsideJapan Tours

Hello Gavin,

This is Will here from the Customer Experience Team at InsideTravel Group.

Thank you for taking the time to get in touch and leave your thoughts. Saw you had a great itinerary lined up for a first visit and happy to hear it went off without issue! We put time and attention into every detail of the arrangements to ensure you're able to enjoy Japan without worrying about a thing. Happy we could be there to make you feel more reasured to travel freely across Japan.

Kind Regards,

Will

Rated 5 out of 5 stars

Inside Japan tour was excellent

Inside Japan tour was excellent. We saw everything we wanted to see and it was actually better than advertised. From the uk staff we booked with to the in country staff everything was reassuring and professional. The thing that absolutely changed this from a good to an excellent tour was our guide. Fergal was perfect for our group and if we ever wanted to do another tour I think we would have to have him again. We added a trip into the end of our tour and again it was without incident and to be recommended

22 February 2026
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Reply from InsideJapan Tours

Hi Mark,

This is Will here from the Customer Experienc Team at InsideTravel Group.

Thank you for taking the time to submit this review. Happy to hear your time with Fergal on the Winter Highlights tour went well this January. Sounds like the the post-tour arrangements all went smoothly too!

Kind Regards,

Will

Rated 5 out of 5 stars

Hidden Japan treasures

We have never been to Japan and didn't want a conventional experience on our first trip. After searching for various tours, Inside Japan's Hidden Japan itinerary was exactly what we were looking for. We wanted to go to places we didn't know we wanted to go (i.e., Naoshima and Mt. Koya) and experience the history, culture, food and art. IJ was helpful with recommendations, answered our many questions and was accessible to us before and after our tour finished. The pace of the trip was perfect for us (we are 65+). The activities, experiences, description and style of accommodations are accurate. We loved our first trip to Japan and would use IJ again!

12 March 2026
Unprompted review
InsideJapan Tours logo

Reply from InsideJapan Tours

Hi Natalie,

This is Will here from the Customer Experience Team. It sounds like the tour was a success in taking you off the beaten path and further into the more distinctive aspects of Japanese culture. Thank you for the taking the time to write this review, your feedback goes a long way to continue shaping our itineraries.

Kind Regards,

Will

Rated 5 out of 5 stars

Inside Japan Creates Outstanding Experience

Inside Japan allowed my family to have an outstanding experience tailored to our interests. First, Joseph made booking the trip fun. Our accommodations and tour guides - Nick, Nana, Junko and Yann all exceeded expectations. We plan on another trip to Japan with Inside Japan soon.

18 February 2026
InsideJapan Tours logo

Reply from InsideJapan Tours

Hi Jennifer,

This is Will here from InsideTravel Group's Customer Experince Team - I hope you have been doing well since your travels.

Thank you for taking the time to leave us this review. It sounds like your guides really enhanced your time here; it is really nice they went above and beyond to provide a memorable time in Japan. We appreciate you honesty - as your feedback is really important for us to know where we are doing a good job, and where we have room for improvement.

I will pass on your kind words to Joseph too. Hope you enjoyed your time here and look forward to hearing from next time you decide to travel!

Kind regards,

Will

Rated 5 out of 5 stars

Fab tour with a very varied itinerary

Fab tour with a very varied itinerary
Wonderful organization
Great tour leader for whom nothing was too much trouble
What is there not to like
I wouldn’t hesitate to use Inside Japan again

30 January 2026
Rated 5 out of 5 stars

An immersive snowshoeing adventure in Japan

Excellent communication
Total package with excellent transport, guiding , accommodation and food.
Sean our guide was terrific
We had a lovely group too
It was an immersive experience not only with snowshoeing but in Japanese culture and culinary areas

21 February 2026
Rated 5 out of 5 stars

Inside Japan- Hidden Japan- Hanan March 2026

I just finished a tour from Inside Japan “Hidden Japan” beginning early March 2026 and I highly recommend this tour to anyone who wants high variety and an amazing cultural experience. This tour has been very thoughtfully planned out to pack as much as possible into less than two weeks. I was very impressed with the amount of exposure to Japan’s history, art, nature, food, and sociology. The tour guide made all the difference: Hanan was by far one of the best tour guides I have ever had. Knowledgeable in history, language and culture- Hanan made traveling through the bustling cities, rural villages, temples/shrines and trails of Japan seamless. Always there to educate and assist us with whatever we needed. She truly goes above and beyond and made the trip very special for all of us. I will be recommending “Inside Japan” - “Hidden Japan”- and Hanan to everyone! Thank you!

5 March 2026
Unprompted review

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