Inmod Reviews 

- [ ] Stay away from this seller Inmod is the worst furniture purchase I have made, I bought a set of chairs with inmod before making the purchase I wrote asking them how long it would take to make the delivery, they replied that 3 to 5 days why the chairs were in stock, I bought them immediately and the next day I received an email which said that there was a delay in my order because they did not have those chairs in stock, I had to wait almost 2 weeks to receive my chairs, when they finally arrived they did not combine with my kitchen and the quality was not the best, I decided to return them, that was worse for me Inmod charge me the shipping that in principle is free plus the return, I had paid $ 160 for the chairs and Inmod were going to return me only $100. I think it is an abuse because if free shipping is offered they should not charge me if I decide to return. Then, when I sent the chairs back in perfect condition and with the carrier that they chose I received an email telling me that Inmod had received the merchandise but that it had arrived damaged and that they must file a claim with the carrier and then is when my money will be returned to me. If you does no want to go through all the headaches that I am going through, do not buy from Inmod they are irresponsible, poor customer service, the quality of their products is not good. Any store in the USA has a good return policy, Inmod does not have it, do not spend your money with this seller.

There are many businesses that offer similar products as InMod however I highly doubt that any of them could possibly match or even come close to the outstanding customer service I have experienced with InMod from day 1... it was THE reason I chose to work with them as opposed to any other company.

As if that we’re not enough, their product quality is equally outstanding. The stools I ordered were very well protected in there shipping materials and the quality of the merchandise is absolutely top notch. I am a designer and attention to detail means everything to me... I am not disappointed.

With service and quality like this here is no doubt that I will absolutely be purchasing additional items for my home from Inmod and any considering ordering from them should have no reluctance to do so.

Thank you InMod! 👍🏻👍🏻👍🏻

In the recent years, I've been communicating with many Customer Service persons.
Inmod Customer Service was outstanding. I had a complicated issue, they did their best to resolve it.
All people whom I contacted were very knowledgeable, polite, and responsible, eager to help you with any issue.
I communicated much with Stacy C., Shentel, and Sara F.
All of them were very attentive to my needs.
Sara helped me a lot! I always felt as a valued customer! Sara's attitude to the work is great: she turned me from upset customer to a happy one!
The item I ordered (Houston Desk, white) is both comfortable and chic! We enjoy it!

A 2 month wait time has now turned into a more than 5 month wait time. Now that the item has finally arrived in my neighboring city the freight company cannot deliver it without further payment from us, without us arranging to have it removed from the truck ourselves, or without us going to the freight facility picking it up ourselves and delivering it to our own home, why you may ask, because InMod did not bother to make arrangements for the piece which is quite heavy to be removed from the truck! So much for free hassle and stress free delivery! What a joke! Ridiculousness all around! From payment to delivery this has been an absolute nightmare and we still, more than 5 months later, do not have the item! So I have no clue as to whether or not the piece is even in acceptable condition. I will never purchase another item from this company unless I want to deal with hassle, and an endless wait!

Received the product in a reasonable time but buyer beware. Free shipping on some items is provided but should you wish to return an item they will back-charge you their shipping cost both outbound and inbound. The trouble here is since the customer has no idea of what the original shipping costs were you are at their mercy. My experience was the shipping cost (again, both ways) was equivalent to a 25% re-stock fee. When they offer free shipping they should provide the cost as additional information. To be fair this is plainly stated in their return policy but shipping for anything bigger than a vase can be quite expensive.

Ordered a table end of August that was expected to deliver in 8-10 weeks and still have not received now more than 15 weeks later! Unacceptable.

I had ordered an item that would have shipped out too quickly. Chantel helped me arrange delivery on a date when I preferred delivery. She was extremely knowledgeable and helpful. I am most grateful for the flexibility offered to me.

Be warned! My experience with inmod was completely unsatisfactory. I ordered a very expensive piece of furniture. One deliverer was sent to deliver the 300lb piece of furniture. It was left on the driveway in the snow, I had to insist it be put in the garage to keep it from being ruined. Then it was discovered the furniture delivered was defective. Instead of replacing the piece or refunding my money as requested, a furniture specialist was sent out to my house, twice, to make a repair. On both visits, the specialist indicated in his report that the furniture was defective. Finally, inmod conceded that the furniture could not be repaired, but refused to refund my money only to send a replacement. I no longer wanted the piece of furniture because it was designed poorly and will have problems in the future. It should be noted that the process I’m describing, of which I’ve left out many, many negative details, took nearly 6 months to resolve. Absolutely, the worst customer service I’ve received... ever!

GREAT experience overall. Fast order/delivery and a wonderful quality product we love. Packaged great, arrived in perfect condition. Durable and beautiful!

I moved this summer and ordered bar stools and a very expensive bed through InMod at roughly the same time. This turned out to be a huge mistake.

When my set of barstools arrived damaged (tons of dings and scratches in the wood legs), I informed InMod and sent photos showing the damage to the box as well as the very, very lightly padded and damaged products in the interior. It's no wonder there were holes in the box, there was practically nothing protecting these things. InMod tried two more times to send me the same stools and there was damage to EACH SET. You can't chalk that up to an issue with delivery. That indicates an issue at the source. I eventually gave up on getting a pair of undamaged stools and just asked them if they would give me a discount. They gave me 15% off, which is practically nothing when you consider how many emails I had to send to customer service and how many times I had to document and re-document the damage.

I also ordered a bed through InMod produced by a different manufacturer. Not only was it delivered about a month later than the estimate (because they delivered it first to the wrong address, on the opposite side of the country), the delivery personnel from the freight shipping company told me they had no record of my purchase of white glove service (i.e. furniture setup), which cost me $250. My receipts prove I bought it. They did this anyway out of the goodness of their hearts, knowing that they were doing it for free, but they didn't even have the proper tools so they really had to get creative.

What's worse is the bed was already damaged out of the box! There was a huge scratch up the back and some other imperfections including a splotch of white paint on the frame at the food of the bed. Are you kidding me? This is a $3,000, solid black walnut frame. What are paint splotches and scratches doing on this thing? How can $3,000 not buy me a bed that's in mint condition?

I gave up on the bar stools but I'm not giving up on resolving the issue with my bed. I'm disappointed, disgusted, and just angry that I spent my money with this company. I can never trust them again.

They were more expensive than another site that I had not used and could find no info one way or another on. So I wrote and email and they met the price. S&H were included and the stuff arrived in perfect condition (8 chairs with arms for dining).