Garments arrived with the print stuck together, put in a random box, no branding slips and looked shocking like the customer service. I’ve never received such poorly printed poorly packed and shocke... See more
Company replied
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Garments arrived with the print stuck together, put in a random box, no branding slips and looked shocking like the customer service. I’ve never received such poorly printed poorly packed and shocke... See more
Company replied
A really helpful company with real people answering emails and sorting out questions without delay! I had a custom shirt printed, which was expertly done. A very positive customer experience. Very p... See more
I'd ordered from another supplier and had been disappointed, then I ordered from Inktheadable and found them faster and friendlier. But even more than that, I'd ordered the wrong size and while they... See more
So I have just started by business, have never had my logo Embroidered so I submitted my request which was too complex. I received correspondence from Em at Inkthreadable. Several emails later my Logo... See more
UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.
Units 1-2, Blackburn Business Park, Hutton Street,, BB1 3BY, Blackburn, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 24 hours
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I have just used Inkthreadable for the first time and it won't be the last. They gave me excellent service and their customer care team was responsive, helpful, and genuinely committed to getting things right. They made it their priority throughout the process to ensure high standards are met.
An absolute pleasure to work with. Em has been really on hand to assist with 10/10 customer service and is a credit to a great company.
Such a great experience ordering with Inktheadable. They are all very friendly and helpful. My artwork for a print job was flagged up which I really appreciated, and was given great advice on how to make sure the artwork I upload is optimal for printing. Once the artwork had been confirmed to go ahead, they made the effort to print and dispatch quickly for me knowing that I had a bit of a deadline. Great communication and really appreciate all the help thank you! :)
I was experiencing some issues with my designs. Em from Inkthreadable went above and beyond to assist.
Given that I had no idea what I was doing, she is an absolute star and really patient.
Thank you Em
The products are great but... the service I have received from Emma Wignall is outstanding. Super clear with instructions and advice. Very accommodating when I have questions and generally a lovely person to work with. Em is a huge asset to Inkthreadable
Used these regular for my brand, which was made in memory of my brothers clothing designs, which were found after his passing. fantastic team. Had dealings with em who has been super helpful! Thank you and so grateful. Charlotte X
As someone new to print on demand, I chose Ink Threadable as a company who could help me ship throughout the UK and they've been great. My customers are delighted with the quality of orders and their customer service has also been brilliant with them bring quick to respond and really helpful. Would definitely recommend - they put my mind at ease massively as someone who didn't really know what they were doing at the beginning!
Have used this company for years without issue but I'm the last year their service and customer care has been dreadful. Multiple cases of shipping the product with the wrong printing. When queried they were rude and didn't believe us. Same wrong item resent. Same poor service when questioned. My husband also ordered for his business and received the same treatment. So with regret I'll be moving our whole organisation over to another supplier. They must do better or they will go bust.
Very helpful customer service and speedy replies. Em practically helped me in realtime and resolved my questions very quickly and politely. A credit to the team! Thanks again!
I use Inkthreadable for my clothing brand and I had an issue with one of my samples. I raised this in an email and I was dealt with by Em. Em responded promptly, politely and went above and beyond to ensure I received the correct information and help with my enquiry. Em also followed up on correspondence to ensure that I was assisted from start to finish. I can’t thank Em enough for her support. Thank Em you truly are a star.
As a brand that is just starting its nice to have the help and support from a company that wants you to succeed.
This is how it feels when dealing with inkthreadable. Extremely helpful and quick to reply to my questions.
Couldn't be happier with the service.
Em. Has the patience of an angel. I have question after question but always gets my answers. Thank you
High quality, well printed merchandise that arrives on time with no issues. Customer support are lovely and extremely helpful. We have used them twice and will use them again!
The products have been really good quality and customer service has been exceptional often replying within minutes.
Always the 1st go to place for our record label to get the coolest merchandise knocked up to go with our releases. Their well easy templates and ordering system make things a whole lot easier too. Their staff are also totally spot on, friendly and super helpful if you have any queries for them. Highly recommended, back of the net ;-)
I dealt with Em in customer support and she was informative, supportive and helpful. Inkthreadable give a very professional service and your treated with respect. Highly recommend using them for any clothing products.
Worked with Inkthreadable with my etsy store and they always have well priced products and their customer service is really great if you need anything sorting.
They are always fast to respond to any questions and polite to talk to.
Excellent quality. Second time ordered a bunch of t-shirts with its colours so loyal to the image on the computer. Great quality print, colours and workmanship.
Also, t-shirts printed 3 years ago still look and feel like new. I opted for good quality Stanley/Stella.
Printed mug ordered 3 years ago held well for nearly 3 years. Only recently the print started coming off. I am sure if it were never washed in the dishwasher it would have remained intact. Perhaps inkthreadable should warn customers to hand wash only.
Finally, they managed to print one of the t-shirts with the wrong image, however this was resorted within minutes, sending a replacement within 5 days.
The print on-demand industry is usually all about scale. But very few of them are able to combine high-volume, consistent quality with individual customer service. I use Inkthreadable first because my customers get great products. But the reason I choose them over others is that there are people ready to talk, advise and support me when I need it. I do e-commerce, not printing and their knowledge - and willingness to help - is really valuable to me. Try getting that from the bigger players. Em - talking about you here! Thanks so much, keep up the good work.
I’ve used this company for nearly a year and they’re always great. Em helped me today and got it sorted asap.
Linking my Etsy shop to Inkthreadable and allowing them to print and post my artwork has made my life a lot simpler. With good quality prints and reliable postage, I would highly recommend!
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