Ink Depot is one of those businesses that seem to be fantastic, time and time again, over the many years as a photographer/printer, I have come to find I wouldn't trust anyone else! Living in Brisban... See more
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Review summary
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I had an issue with not printing clear after installing new cartridges. The level of customer service is without doubt the best I have ever received in a very very long time. If you buy off Ink Depot,... See more
Ordering was simple and straightforward. The cartridge arrived in a couple of days and was the correct fit for my quite old printer which is now working perfectly!! Thanks Ink Depot for great ser... See more
I was emailed about some discounts relevant to my particular needs, of which I was able to take advantage and stock up on some ink cartridges. The order was processed promptly and was on my doorstep... See more
Company details
Written by the company
We are an on-line company which means our prices are substantially cheaper than many other traditional sellers of ink and toner printer cartridges. We aim to deliver significant savings ranging from around 40 to 70% of normal retail prices. We offer our customers a huge range of discounted ink and toner printer cartridges. You will be delighted with the quality of the products we sell and the personalised customer service you receive.
Contact info
4.7
Excellent
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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I have been a very supportive customer…
I have been a very supportive customer for over 10 years. Always used a compatble ink with no issue. My printer always used to show full capacity. Bought a packet of high yeld ink last time, and printer showed it's only 3/4 full. I contacted Ink Depot and got a very arrogant and condescending answer from Anna. Basically she told me that this is how compatible ink works and because it's cheaper than origianl, I should be happy with what I've got. Well, $25.00 per cartiridge is still a good money on my opition. I guess, I shall go to other places in the future.
21 May 2025
Unprompted review
Reply from Ink Depot
Thank you for your feedback. We're sorry to hear how disappointed you are.
We sincerely apologise if our previous response came across as condescending in any way. That was absolutely not our intention as we genuinely aim to be helpful and transparent with our customers, and we're sorry to have missed the mark in the tone of the email.
You're right to expect better. You've been using compatible cartridges for many years, so it’s understandable that seeing a cartridge being reported as partially empty right after installation would raise concerns. While some Epson printers can display inaccurate ink levels with compatible chips, this should have been better explained with more care and without making assumptions.
Although you've said you're unlikely to return, please know that we genuinely value your business and your feedback. If you’re open to it, we’d like to offer to replace the cartridge or refund it as a gesture of goodwill.
Either way, thank you again for your past support, and we're truly sorry for this experience.
Terrible service, terrible attitude.
We bought an original HP ink cartridge from Ink Depot and it didn't fill the printer. Contacted Ink Depot and they refused to replace it because as per HP's instructions we had thrown it out with the enclosed recycling envelope. All we got from Ink Depot was an arrogant email with a link to their returns policy page. There are lots of places to buy ink cartridges so pick one who is prepared to back up their products not these people who leave you hanging. Terrible service, terrible attitude. In reply to your reply i did buy it 4 months ago and despite it not working as it should I just let it go. However the cartridge has now run out, has had to be replaced (by another supplier, I wont make that mistake again) and has printed significantly less than the 2,500 pages claimed. As per consumer law it is your responsibility as the seller to replace a faulty product whether your supplier agrees to back you up or not. In the end you did not back your product or offer any form of remedy at all except for a link to your terms and conditions so the review is in my opinion accurate.
8 May 2023
Unprompted review
Reply from Ink Depot
Hi,
I have checked on your order and this situation appears to have occurred 4 months ago. I can see at that time you had raised concerns about a freshly installed genuine HP cartridge showing a low toner level. As it is rare for a genuine HP product to be faulty, it is quite possible that the toner counter did not reset when the new toner was installed. This is usually an automatic function which occurs when a new cartridge is inserted into the printer and resets the toner level to show as full. When this does not happen, it may need to be reset manually. As toner reset instructions vary between different printers, the instructions for your specific model can be found by doing a web search for "toner reset [insert printer model]".
We try to keep our returns policy as flexible as we possibly can and in line with our competitors. Our staff checked with our supplier to see if they would allow for a special credit for this item but unfortunately the genuine item had to be returned in order for the credit to be approved for refund. In regards to the email sent, this was our standard return email which contained return instructions. While there was nothing unsavoury said in the email itself that could be interpreted as arrogant, I understand that perhaps you felt this way because it was asking you to return a product which you no longer had. Due to multiple team members being involved with your query, the person that sent this email was unaware that the product had already been thrown out and they were simply trying to help facilitate a return.
HP compatable toner cartridge 206A arrived fast and worked!
Ordered HP compatable toner cartridge (HP 206A).
Cartridge worked without any fuss.
Delivered within 24 hours to our non city home.
Thanks Ink Depot? Half the price of local high street shop that didn't have them in stock anyway!!!
18 May 2023
Unprompted review
Fast and easy ordering
Fast and easy ordering, and the loyalty points are nice too.
2 March 2023
Unprompted review
Super fast processing and delivery
I ordered mid morning and was pleasantly surprised to get a shipping notification that afternoon. The order arrived the next day. This is fantastic service! Highly recommended!
28 December 2022
Unprompted review
Buy Ink Here
The order seems to be at my door as soon as I log out. Very fast turn around. Good service.
10 July 2022
Unprompted review
Great Quality
Great service, always delivered on time. Compatible cartridges have been in use fror years without any problems.
8 June 2021
Unprompted review
Excellent service and well priced
Very happy with the ease of ordering and delivery times.
9 November 2020
Unprompted review
Great price
Great price, super quick delivery and everything in one place! Don’t bother shopping elsewhere. Thanks
7 July 2020
Unprompted review
Fastest Delivery there is !
fantastic products at even better prices and there is no service that sends their products out faster than Ink Depot ! It's a life saver !
2 March 2020
Unprompted review
Our family have been using Ink Depot for years
Our family have been using Ink Depot for years. Always the cheapest supplier in Australia and the fast delivery has never failed us.
15 January 2018
Unprompted review
Use Ink Depot all the time
Excellent price, fast delivery, problem free.
2 September 2017
Unprompted review
Bad and Fraudulent InkDepot System!
My first experience with InkDepot was extremely disappointing.
I tried to buy an item using its website and all the attempts I did to pay using different Credit Cards were denied. Then, I phoned them and after I explained what was happening I was told that the denial reason was because all the credit cards that I used were issued overseas, not in Australia.
Confirming that I actually had no Australian credit card, I was told that this was for security reasons (!!!).
Without being able to acquire the product from them I searched for another supplier, and I could purchase using one of the so called “unsecure” credit card and fortunately for a lower price than the one offered by InkDepot.
Well, what was a simple unsuccessful experience, became a big disgusting surprise when later I saw that my credit card statement from the foreign bank was displaying that InkDepot had charged me for the product which purchase had been denied and had not been sent to me! So, I had to contact the bank and said that it was an unrecognized fraudulent attempt of charging me.
So, be careful with InkDepot system! Your purchase can be denied for security reasons but your credit card can be fraudulently charged.
And they are insisting to send e-mails with their newsletter for someone who according to their requirements has no secure credit cards to purchase from them.
Why have I keep receiving those annoying newsletters from a fraudulent system? That’s why I have just unsubscribed any correspondence from InkDepot. I hope that both of us have peace of mind from now on.
24 April 2017
Unprompted review
Reply from Ink Depot
Hi Sergio, I am sorry to hear of this experience. Our payment gateway does have a block on cards issued outside of Australia and this is for security purposes. We rarely, if ever, have had customers trying to make payments with these cards. However, attempts by fraudsters who have stolen credit card information do sometimes try to place orders with us and most of these attempts are with cards issued outside of Australia, this is why we block those cards.
I understand that this could be frustrating for you but security is one of our top concerns and our bank needs to see that we are proactive in disallowing fraudulent payments to occur. The payment screen is completely Commonwealth Bank's page, which just redirects back to our shop after the payment has been attempted so any payment taken despite being blocked/declined is done by Commonwealth Bank's system. It is quite rare for a payment to still slip through like that but all we can do is refund the payment if it does end up being processed.
Great Australian Company
Excellent products, competitive prices, very efficient service with speedy delivery. AAA+
11 October 2015
Unprompted review
Ink Depot - Best Value and Super Quick Customer Service
We place a regular order with Ink Depot and without fail (if ordered in the morning) we have received the items the same afternoon. Prices are competitive so cannot fault Ink Depot for all your printer needs
8 October 2015
Unprompted review
Good prices, quick delivery, comprehensive range.
Always had a good experience with this company. Even when I had to return some ink, they sorted out the problem with no fuss.
30 September 2015
Unprompted review
super fast service
Ordered cartridges on Sunday afternoon; they arrived Monday. Awesomely fast services. thank you
19 September 2015
Unprompted review
Always excellent customer service
I know I can always rely on InkDepot for a great price and super fast delivery.
10 September 2015
Unprompted review
Quick delivery. Competitive prices. Recommended.
We've always had our orders delivered within 2 or 3 days - we are in outer suburban Melbourne.
We've always received what we ordered - we have a HP Inkjet requiring 4 seperate colour cartridges.
Prices are good and often less than retail stores and competitive with other online stores.
Recommended.
5 September 2015
Unprompted review
Competitive pricing, fast delivery. Job done!
Fast shipping, quality product and no fuss. VERY competitive pricing too! Will come back again next time!
1 September 2015
Unprompted review
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