Initialparking Reviews 

Beware! Disgusting that this company can operate. Con merchants. Do not use Initial Carparks if you have a choice.

Parked in St. Mary's Church car park Betws-y-Coed. I didn't have sufficient coins for the 1 hour we were staying so had to go for change to nearby shop. Waited in a small queue at the meter then read instructions & entered reg etc. On return (within time on ticket) it took a while to load up grand children into car & had to wait for a couple of cars to slowly get out of the car park. Was shocked to receive 100 pound fine without any reason given on PCN. Appealed to Initial only to receive immediate reply that appeal was turned down on basis of having exceeded the 1 hour by 20 minutes.
Total con & surely this company should be investigated & stopped from discouraging tourism.

Parked at Marazion car park for St Michael's mount attraction. Entered reg. Paid cash. Took photo of transaction. Days later received summons for £100 for non payment. Appealed, with photo proof. They refused. These private companies are the scum of the earth and parking should instead be run by the local councils. This for sure puts off tourists. Legalised scammers.

Parked at Fistral Beach on the 10th of September, payment didn't come out of my bank until the 11th, sent me a fine, fortunately I have a company lease car, and the lease company paid the fine, reduced to £60 instead of £100, however I have disputed the fine with Initial, sent proof I was there on the 10th, even got written confirmation from my bank. They are now saying, I entered my Reg wrong, I have asked for proof, and even said I have legal representation via my bank, still no reply and no proof from them. However, payment has been made by our company lease company, then I have a salary deduction. Initial are scammers, my advise avoid them. My advise to Cornwall Council is, unfortunately lost tourism for Newquay.

Parked in Seel Street car park in Liverpool. Paid with coins at the machine and displayed my ticket in the usual way. Left within time shown on my ticket. I threw the ticket away a couple of days later (who keeps them?) and a week later receive the PCN saying that I hadn't paid. Of course, when I appeal, I can't prove that I purchased a ticket!

Bought a 2 hour ticket at Fistral beach & overstayed by 20 minutes by accident. They charged me a £100 parking charge and refused my appeal. I offered to rightly pay for the additional hour but they refused.

Honestly, they are truly the lowest of the low. Utterly pathetic predatory capitalism, providing absolutely nothing beneficial to society.

Newquay council, take over the parking lot to provide fair & reasonable parking terms.

Total scumbag...this parking company is a total waste of time and money. I parked my car at St's Micheals beach. Paid my parking at the machine as stated. Due to a printing error, it printed only half of the car registration. Now they send me a penalty notice saying I didn't pay. So I sent them the evidence of payment and a picture of the slip. They refused to accept the responsibility. I reported this BPA.

Rip off! Rip off! And more rip offs!
£8 for a single entry to Lands Ends car park when most of the vendors were closed,
An extremely misleading notice suggesting they owned the land and it was their car park: utterly misleading!
Another £1.80 for a 10 minute stay at St. Michaels’ Mount a few miles down the road by the same company.
Absolutely disgusting. The pay machines were so sluggish and slow to respond: was this a deliberate tactic?

Absolute scumbags. Wife had broken toes and took a while to find a parking spot at Newquay Fistral Beach car park. 15 mins over apparently (in total) as charging starts moment you pass camera on entry/exit NOT the time actually parked. Appealed case. Rejected with Initial parking. Appealed to POPLA, no answer then went quiet with no updates. Received a letter today from.debt recovery firm saying I now owe £170. Absolute scam. DO NOT PARK at NEWQUAY FISTRAL car park. Absolute scam and POPLA is a scam also to make even more money off you. AVOID!!!!

As expected, nothing good to say about this company. Misleading signage and when I tried to contact to verify they initially failed to answer my questions and then failed to respond following several further emails. I think I am going to adopt the tape/tea towel tactic as so many others do. Clearly these days honesty isn't the best policy and I will endeavor to treat this company as they have treated me - with no respect!

This company should be blacklisted as fine received for overstayed parking time in Helston. Taken into account from driving into car park to leaving I was over by 5 minutes, I had to find parking space, check meter for payment but cash only, sort change for fee with wife and pay for ticket total over 5 minutes.
The ticket stated the exact time we left the car park but no it is time of entry to leaving according to them and their cameras! Will avoid any initial car parks in future the robbing b,,,,,s.

Now we have visited and stayed at Llanberis on a number of occasions. Well the last time My disabled wife and I stopped off we parked in the car park named Electric Mountain we purchased a ticket (£1 for 1 hour). We stopped from 12:13-12:33. Well we have now received a £60 parking fine from Initial Parking saying that we didn't pay. I still have the ticket in the car and I paid on credit card. So I Appealed against it with the proof attached and the reply came back at 7:52 yesterday the charge remains and the payment is outstanding FFS. They only have photos of me entering the car park and leaving none of my vehicle parked. Now I have taken it higher but anybody thinking of using an Initial Car park anywhere DON'T.

I usually avoid car parks run by shark operators but, while on holiday with my granddaughter, I visited Caernafon Castle and had to use Slate Quay car park on the 28th August. The payment machine was so poorly placed that when the sun was shining it made it almost impossible to read the screen and follow the instructions. When I first put in my six pound coins I followed the instructions as best I could see them in the bright sunlight. When I received the ticket I noted that my registration number wasn't printed on it. Knowing how these unscrupulous sharks work I rang their the helpline to explain my predicament. Completely useless! I kept on hearing a recorded message me telling me that I couldn't appeal a ticket using this number, so I rang off. I decided to pay another £6 rather than run the risk of a thoroughly unjustified extra charge via a PCN. The screen software is so badly designed that it allows a ticket to be produced without completing the registration field. By making this field mandatory, a simple software upgrade, this could be easily overcome. A cynic may conclude that this is merely a trap to catch unsuspecting motorists. Why Caernarfon Council allow these sharks to operate this car park, having such a poor record of customer service, as well as having a very narrow access and egress to the facility, is completely beyond me. I will always try to avoid any car park operated by this company in future.

Parked yesterday at Lamorna Cove, there were two ticket machines neither accepted card payments. The kind people at the cafe changed my £5 note but I ended up paying £7 for just over 4 hours parking. No phone app available either. Appalling service by Initial Parking.

Well I parked my car .Paid and then 9th october get a letter from debt recovery plus saying I owe 170 pound for an unpaid fine for ..unpaid tariff time at Conwy train museum car park on the 25th august...how very considerate to not even inform me I have a parking ticket. Can't get through to IPL and can only get an address.Its past the time I can pay the initial fine so it's now gone to debt recovery plus.They informed me of options.Pay fine or be seen to have refused to pay the fine.Also told me to sue the post office!)...No grevience
procedures...This is unfair and unjust and I will be taking this further . There's no proof of any other ticket being issued to my address.Why would let a 2 pound for 1hour ticket overstay be escalated to 170
Pound!!! Thanks lPL for all your correspondence!!!!I will be taking this further I am not satisfied that I have been treated fairly...I will neveruse your car parks for the rest of my life your customer service is appalling!

We were threatened with £100 parking fine, actually turned out to be £60 still steep almost a days wage for me. We accidentally overstayed by 20 minutes after going on a bike ride and getting lost due to a van being parked infront of the Rd we needed. We were actually back to the car bang on time but had to get the bikes securely onto the bike carrier. I appealed the fine but it was rejected, £60 for 20 minutes. Robbers!!!!

I'm fuming at having to pay this fine. Despite my appeal to confirm I had paid for a ticket, requesting that they review CCTV footage of me paying for the parking as well as asking them to provide evidence to support me violating the parking process, they disregarded my appeal with probably the same 'template' as they had sent previous complainants. (meaning I also had to pay a 40 pound 'admin fee' to the car hire company).
My hunch is that they saw I was driving a hire vehicle and capitalised on this, I had paid cash so have nothing to prove I paid.
Their methods of extracting money from tourists that have paid in good faith is disgusting and based on the reviews, I hope their contract is reviewed by Cornwall council when next up for tender as their conduct is having a negative effect on what should be enjoyable moments and memories.

I am absolutely outraged by the unfair and predatory practices of Initial Parking. I received a Parking Charge Notice (PCN) for allegedly parking at Fistral Beach, Newquay on 19th September 2024. However, I was merely picking someone up and did not park in any designated space. I was in and out of the carpark within 20 minutes, well within any reasonable grace period.

Despite my appeal, which clearly explained the situation, Initial Parking rejected it without any consideration of the facts. Their response was dismissive and failed to address the points I raised. It is evident that they are more interested in extorting money from innocent motorists than in managing parking fairly.

The signage at the site is unclear and misleading, making it impossible for drivers to understand the terms and conditions. Initial Parking’s reliance on camera-controlled systems to issue PCNs without proper evidence is nothing short of a scam.

I urge everyone to be cautious when dealing with Initial Parking. Their practices are unethical, and they show no regard for fairness or customer service. I will be taking this matter to POPLA and will not rest until justice is served.

Shame on you, Initial Parking, for your disgraceful conduct!

These people are no better than a criminal organisation, paid for my parking but put in a wrong digit of my registration plate whilst paying through “just park” they had me on this technicality rewarding me with a £60 fine, someone somewhere is making an awful lot of money out of these scams, one day I will have my revenge!!

This company is a complete scam. At parking lots their machines provide no way to pay using a card or cash. They only take coins. And failure to do so results in a 100 pound fine. Which is a ridiculous amount of money for parking in a lot for 15 mins. Scammers of the worst kind taking advantage of visitors to the UK. Shame on you!