INFINOX Reviews 

I am a trader with approximately 10 days of trading experience. On July 11, a credit error occurred in my account. At first, I did not recognize the error, and trades had already been executed. By the time I became aware of the issue, the trades were already in progress and could not be reversed. I continued trading, and profits were generated. Subsequently, my trade records were deleted and the profits were confiscated. Since July 11, I have continuously raised complaints regarding this matter. However, my specific questions have not been answered, and I have only received repeated template responses. On August 20, 2025, at 19:00, Infinox’s response was: “no response so ill close this” This response not only failed to address my questions, but also even contained a spelling mistake, reflecting a lack of due care in handling my complaint. I am requesting a proper explanation regarding the deletion of my trade records and the confiscation of profits.

The attention is good, customer service is fast and the manager Alvaro Melgar always solves and is ready to support.

Client Name: Wang Fang Inno Account: 86041736 Deposit Record: 5000 I am a normal trader who uses Martin EA for trading. Now, the IX platform has arbitrarily implemented risk control measures on my account, rendering it inaccessible for trading and unable to make deposits or withdrawals. Such unscrupulous behavior is unacceptable to me. Currently, my account is still at a loss of $700. Is it because they fear I might earn back the money that they are preventing me from trading? I hope the IX platform can address the issue head-on. If they fail to properly resolve it, I will hire an international lawyer to issue a lawyer's letter. Please take note. I will also file complaints with the Bahamas Financial Services Regulatory Authority, Dubai Financial Services Regulatory Authority, and South African Financial Services Regulatory Authority. I will not allow IX Company to maliciously and privately defraud its customers by deducting their profits. The consequences and compensation arising from this shall be borne by Infinox.

I used an infinox bot of from a Third party in Nigeria and it failed in its promises. The company promised so much and at the end the bot swallowed all my investments.. I felt so bad .. Don't trust any bot used on infinox again

I am an INFINOX Taiwan agent, and I want to complain about the rebate issue of IX. Now the highest rebate of STP in IX market is 10$, and the rebate of ECN is 7$. Why do they deceive me that the rebate is the highest? My STP account is only 6$, and my ECN account is only 4$. IX adopts differentiated policies for customers and agents, which is obviously unfair. I have formally filed a complaint and hope that IX will handle it as soon as possible. This behavior has seriously damaged the rights and interests of agents and violated the contract agreement and industry norms. The complaint demands that the customer and agent policies be unified and implemented openly and transparently immediately. If the company fails to handle it properly, I will complain to the FCA regulator.

I am an INFINOX IB. I have deposited 200,000 USD in INFINOX. The company promised me a net deposit bonus but it has not been paid for 2 months. According to market rumors, the company did not pay the sales staff. I am a little worried about my funds in INFINOX. I still have deposits in INFINOX. I want to transfer to a reliable broker. According to market feedback, there are updated policies to support IBs, but I, an IB that has always supported IX business, has not received any. The IX market policy is in chaos now, which makes customers lose trust.

I liked the Infinox customer service system because it was quick, friendly, and thorough.

It's really convenient and good with kind and quick consultation.

Genildo and Alessandro were exceptional during all the necessities to operate and trade. Infinox is a great place to be and invest. I recommend it

They are the best

I requested to verify my deposit information.
There was a delay in the deposit from my Korean bank to my infinox account,
but it was resolved through the customer center.

The company has one of the best, fast and reliable support team I guess, and that's really a plus to every customer.

I was referred to Infinox by a few friends and been using it for a few months now. Quick, reliable, simple and clear. Decent spreads. Plus, prompt and clear in customer service. What more do you want from a broker?

The counselors are always kind and very quick to answer. They are also delicate, so you can firmly see what you want.

Costumers assistance very quick and with answers easy to understand.
Kindly and very good prepared.
The system could be improved but is in general very user friendly. High Satisfied with Infinox service. Is in the top 10 handle plataforms with high leverage for moderate and agressiv investors. Great!!!

Saw BBC exposé.

Good app! Good service!!!(James)