The Indytute Reviews 

94
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and polite staff members who consistently go above and beyond to resolve unexpected issues with remarkable speed. Consumers truly appreciate the personal touch and exceptional assistance provided when managing bookings or organizing special gift purchases. Buyers often emphasize how wonderful it is to communicate directly with helpful advisors who make the entire process smooth. However, some people mentioned that the booking process can sometimes feel a bit clunky, frustrating, and rather time-consuming. Customers also noted occasional difficulties and unexpected hassle when trying to redeem vouchers and successfully secure available dates.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that representatives are incredibly... See more

Customer service

Customers had positive experiences with customer service, frequently praising helpful staff members like an... See more

Booking process

Clients share ambiguous opinions on booking process, as some consumers reported technical difficulties with... See more

Order

Reviewers express frustration regarding order mistakes, such as typing email addresses incorrectly or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the secret garden package as a wedding gift. They are waiting for spring to use it, so I can't rate the package itself. However, I can rate customer service. Charlie was exceptionally resp... See more

Rated 5 out of 5 stars

The experience was a gift which in itself sounds wonderful, big cheese fan. When I tried to book it using the voucher it kept not accepting my code, I was trying to book for November do quite a way... See more

Company replied

Rated 5 out of 5 stars

Had an issue with a discount code for one of their vouchers. Emailed them and was resolved very quickly from Charlie who was very friendly and set up another one. Now looking forward to using th... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Give good times with The Indytute. Inspiring lessons, workshops and experiences in London that make brilliant day outs and unusual gifts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(94)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Indytute customer service is excellent

The Indytute customer service is brilliant - I was helped by Helen when I couldn't find a voucher I was given as a gift (must be in a drawer somewhere!). She sorted it so quickly. I can't wait to go on my cheese barge experience, I've heard really good things about it. Thanks Helen!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

My go-to for creative gifts!

The Indytute is my go-to for creative, thoughtful gifts for my team. I love that they have been hand chosen by the founder. I really trust the selection of experiences.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautifully curated unique experiences

Beautifully curated unique experiences. The Indytute over deliver and always impress. Perfect for gifting to multiple friends but also an inspiration when incentivizing your team or rewarding the whole office. Who needs stuff anymore now you can give good times!

9 November 2024
Unprompted review
Rated 3 out of 5 stars

Could do better

I have had 2 experiences booked with Indytute. The first time their web site did not recognise their own voucher code, the second time the description of the experience I was sent in the post was out of date and incorrect. To be fair, on both occasions they sorted the issues out quickly and efficiently but they do need to be more careful with their administration processes.

7 May 2024
Unprompted review
The Indytute logo

Reply from The Indytute

Hello ! Thanks so much for your review. We’ve just rebuilt our systems as they were getting old and they work a treat now. However we are still around on chat to help with any enquiries :)

Rated 4 out of 5 stars

Cinnamon Kitchen and Battersea Power Station Tour

Voucher for the Cinnamon Kitchen in the newly opened Battersea Power Station. Really well presented and made to look very special as a gift. The experience at the restaurant was great, amazing service, very tasty food and a cocktail in a buzzing venue which we’d definitely return to.
One drawback- the experience included an audio tour of the Power Station and it’s history, or so we thought.. it’s actually part of a free exhibition that’s there already and the wifi link to the tour never worked so I wouldn’t include it as part of the package as basically it didn’t happen. So the 4 stars are for the restaurant and food part.. we can’t comment on the audio .

5 November 2022
Unprompted review
Rated 5 out of 5 stars

Our daughter purchased the East London…

Our daughter purchased the East London wine walk from Indytute in 2019, but due to Covid we were only able to redeem in Feb 2022. All 3 establishments we visited were excellent, as were the food and of course the wine.

Many thanks to Helen at the Indytute for rolling the tour over for a couple of years.

Highly recommended

13 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service... as always from Indytute!

Ordered a number of times now through Indytute and always great service and wonderful products. Also nice to be supporting smaller businesses through the range of products/experiences Indytute have pulled together!

17 February 2021
Unprompted review

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