Legal thieves! Do not buy from here!
I have ordered some items from this seller and I do not recommend to buy from here! If you don't want to lose the money, it's better to order indigo directly from Poland... Seller ignores the messages and request to cancel the order and send money back, the next day after complain, I received the message that they are going to sent the package next day - and I didint receive any tracking number. So for conclusion - legal thieves :)))
Reply from Indigonails Cph
Hi Greta.
We have sent you a email and message on facebook less than 3days ago 2/11 22:41, that gls have misplaced your package and that we will sent you a new one, and we also sent you the ref number so you can see that we have made a case with gls about the missing package made 24/10, when you told us about that the package was delivered yet.
And that you could see on the tacking number you received, that it looked like it wasn’t handled over to gls.
We have a sign note from gls that it is picked up so that is why, we can make a case with them, so they will paid for the new package.
And the rules with them is that we can’t do anything before they have had there 10/12 days to find it.
That’s is the rules and we can’t do anything about that. And we informed you about that 28/10 11:49. Today we also tried calling you to find out what else we can do and its Saturday today so normally you won’t have a answer before Monday. But you refuse to pick up as you sent us message afterwards that you want it all in writing.
So we have not been ignoring you, at all but have done anything but the rules as we need to.
But your new package is on its way to you as promised 2/11 22:41, so I can sent you a return label and you can sent it back to use when you received it and get your money back. That is not a problem.
This answer is also sent to you on email and on Facebook.
Best Regards
Stephanie
Owner