Indigo Furniture Reviews 

560
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Now that Indigo furniture has ceased to trade a quick search brought me to Ashton and Coleman. they produce direct replacements for all Indigo beds, tables and other items.

Rated 5 out of 5 stars

Have just taken delviery of these beautiful peices of bedroom furniture for my daughter's bedroon, she is very happy. Plank - Crofter's Bed/Narrow Beside/5 Drawer Tall boy. David & Sean delive... See more

Rated 5 out of 5 stars

Great Products & Fabulous service. The Sales Staff, especially Ali were so helpful in assisting us with our purchases. The two delivery men were also very professional & caring in what they did. The p... See more

Company replied

Rated 1 out of 5 stars

Trust pilot. Why you re deleting the post of customers like me are putting into helping others to stay away from this company or any new company the ex-owners of Indigo are setting up. They h... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Information provided by various external sources

Lovingly made solid wood and distinctive leather furniture, handcrafted in sustainable Plank, Oak and Ash using traditional techniques; sealed with renowned guarantees.


Contact info

4.2

Great

TrustScore 4 out of 5

560 reviews

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4.2

All reviews

(560)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I love Indigo furniture

I love Indigo furniture. I have now brought five items and each time the service has been outstanding. I cannot fault them in any way at all. Everytime I have been in store or on the phone the staff have been very friendly and helpful. Each delivery, the staff have also been very friendly.

25 July 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Janet

Thank you for taking the time to leave us a review. I am delighted to hear how happy you are with your recent delivery.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

All round excellence

Recently bought 2 broad arm sofas from Indigo in Matlock. The process from start to finish is excellent. Lovely friendly staff taking the order to a trouble free delivery, spot on the time slot. Would definitely recommend. There are cheaper furniture shops out there but for the customer care and quality furniture the extra cost is worth it

15 July 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Andrea

Thank you for your feedback, I am delighted to hear you enjoyed your trip to our Matlock showroom. I will make sure your comments are passed on to the team there.

We hope to see you again soon.

Rated 5 out of 5 stars

My house is beginning to look like an…

My house is beginning to look like an indigo showroom! I love the quality of their furniture. I now have a bookcase, desk, 2 leather club chairs, leather footstool, Chest of drawers, bedside table and side table! Wardrobe next me thinks! Friends comments....wow, that is beautiful.

Delivery guys are pleasant and get the job done with no hassle.

14 July 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Louise

Thank you for taking the time to leave us a review - it sounds like you have caught the "Indigo bug", we look forward to hearing from you when you are ready for your new wardrobe.

Rated 5 out of 5 stars

I stumbled upon Indigo Furniture while…

I stumbled upon Indigo Furniture while looking for a new chest of drawers. They stood out immediately with the quality of their products, and the quality of their website. I ordered a beautiful pine chest (Merchant's Plank Chest of drawers) which arrived with a very smooth delivery process and a really helpful delivery team. The chest of drawers was carried upstairs and installed seamlessly. And the chest itself is BEAUTIFUL!

9 July 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Siobhan

Thank you for taking the time to let us know how happy you are with your new Merchants Chest. I am so pleased to hear your delivery went well and thank you for the compliments regarding our website - I will make sure these get passed on to our dispatch and website departments.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

indigo are Simply the best

indigo are a company who offer real consideration to their customers and are tolerant and patient when we change our minds or feel we might have made an incorrect choice. With this in mind, they readily changed one tallboy for another and the delivery people were unfailingly careful, professional and polite. Could not ask for much more than that. Plus the fact that Indigo furniture is simply the best.

8 July 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Bob,

Thank you for taking the time to leave us a review. I am so pleased to hear how happy you are with your new Indigo Furniture and your over all experience. We hope you continue to love your Tallboy for many years to come.

We look forward to hearing from you again.

Rated 5 out of 5 stars

Dining chairs

I am very impressed with the recent delivery of four leather dining chairs, the quality is fantastic. I also received great service from Hannah & Helen, so much so, that I have ordered another two chairs.

5 July 2018
Unprompted review
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Reply from Indigo Furniture

Hello Jean

Thank you for your lovely review - I will make sure your comments are passed on to both Helen and Hannah at our Matlock showroom.

We hope to see you again soon.

Rated 5 out of 5 stars

Good quality and design furniture which…

Good quality and design furniture which really looks impressive. Some pieces are very unique like the cart table I purchased

4 July 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Julian

Thank you for taking the time to leave us a review, I am delighted to hear how happy you are with you Mill Cart Coffee Table.

We hope to see you again soon.

Rated 5 out of 5 stars

Helpful delivery service

In line with my experience when I have ordered from Indigo before, I had helpful advance warning of the delivery date for my new wardrobe, a subsequent confirmation of a one hour slot and then both Sean and David delivered on time and were friendly, helpful and professional in getting our new wardrobe up into the spare bedroom.

The ‘deliver to room’ service (and additional option we paid for to have the wardrobe delivered in sections to be assembled on site to avoid any problems getting up the narrow staircase) were much appreciated.

The delivery bit is one of the things that makes such a difference when you are investing in a large new piece of furniture and would be part of my recommendation to others considering buying from Indigo.

27 June 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Ann M,

Thank you for taking the time to let us know how happy you are with your recent delivery of our Oak Tailors Cupboard.

I will make sure your comments are passed on to Sean and David in our delivery team and Hannah in our sales team who dealt with your bespoke request.

We look forward to hearing from you again soon.

Rated 5 out of 5 stars

I have placed several orders with…

I have placed several orders with Indigo and have never been disappointed. The quality of their furniture is extremely high and friends/family have commented on what nice pieces they are. Well worth the price tag.

27 June 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Sarah H,

Thank you for taking the time to let us know how happy you are with your most recent purchase.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Am in awe of Indigo Furniture's…

Am in awe of Indigo Furniture's deliverymen Sean and Shane T for the care they took over delivering our table and chairs this morning. I hadn't realised what a tight squeeze it would be to get the furniture into our cottage, but they did such a careful and considerate job. And they even stroked the dog, who gets upset when anyone starts moving furniture around. The furniture is absolutely beautiful - we couldn't be happier! Thanks for a very positive experience all round.

20 June 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Rachel,

What a wonderful review of our delivery drivers, Sean and Shane - I will make sure your comments are passed on to them, we love a furry helper at Indigo!

We are delighted to hear how happy you are with your new furniture and we are so pleased you have enjoyed your positive Indigo experience, we look forward to seeing you again soon.

Rated 5 out of 5 stars

We’ve shopped with Indigo for years

We’ve shopped with Indigo for years. They are so professional and helpful . The Harrogate store couldn’t be better. We had furniture and lamps delivered today by Shane T and Sean- very polite and very friendly.
Well done Indigo- recommend you all the time.

20 June 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Annemarie,

Thank you for taking the time to let us know how happy you were with your recent delivery by Shane and Sean - I will make sure your comments are passed on to them and to Tracy's team at our Harrogate showroom.

We are so pleased to hear you have returned to Indigo once again, we hope to see you at our Harrogate showroom soon.

Rated 5 out of 5 stars

just received our 4 rollback chairs the…

just received our 4 rollback chairs the delivery drivers shane and phil were excellent i fogot to mention we seen the chairs while watching 60 minutes makeover

11 June 2018
Unprompted review
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Reply from Indigo Furniture

Hello there Julian,

Thank you for your review, we hope to see you again soon.

Rated 5 out of 5 stars

Fantastic ! We love Indigo

My husband and I loved be Indigo. From visiting the store in Tonbridge Wells, to the delivery drivers, our experience has been fantastic. The delivery drivers were fantastic

All the team were friendly and courteous, the delivery team insisted on taking their shoes off straight away. They explained about the care kit for our bedroom furniture which was very welcomed indeed.

It really is the little things that make your company stand out from the rest!

We love your furniture, having had our sofa and bed or quite some time now. We are always confident in our recommendations to friends encouraging them to come and visit you.

We couldn’t wait to fill our new chest of drawers!

Anotger brilliant experience with Indigo !
Carly and Andy Martin

27 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Carly and Andy

Thank you for taking the time to let us know how happy you were with your recent delivery.

I am pleased to here you enjoyed your visit to our Tunbridge Wells showroom with Andy and his team also.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

The best quality you could ever expect...

Indigo provide truly excellent furniture and quality accessories. It is quite breathtaking to see in reality the end product, whether leather, fabric or wood furniture, of an item you liked the look of online and hoped would look so good.

Indigo take time to make and deliver their goods, so patience is needed when ordering. However, the end product is absolutely outstanding. Service is on time, courteous and professional. Your patience is rewarded by a service and product quality rarely experienced these days, which puts a smile on everyone.

It's easy to buy British when the experience and quality is so good.

27 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Dr D & Mrs A Lanc,

Thank you for your review, we are delighted to hear that you are happy with your new furniture.

We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Miller Plank Bed

Miller Plank Bed - Perfect
Angie & David the delivery team - Perfect
What else can I say.

25 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Mr Russell Henderson,

Thank you for letting us know about your recent bed delivery. I will make sure your comments are passed on to the brilliant Angie and David.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Super pleased with our Indigo furniture

We’ve now bought several pieces from Indigo including our bed and a dining table and chairs. I couldn’t be happier with it. Great quality, really handsome looking and brilliant customer service both online and in person from the delivery team. I’m sure we’ll enjoy our furniture for years to come.

25 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello there Inkyeye,

thank you for taking the time to let us know how pleased you were with your recent delivery - we are delighted to hear how pleased you were with our customer service.

We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Excellent service

Just a quick note to thank you for the sofa. We are really impressed with it - the leather, the colour and the workmanship is excellent. It goes perfectly with our snug area. Can I also thank Tracy and Rebecca for their help - excellent customer service from start to finish and also a big thanks to Sean and David from the delivery team. They were bang on time (to the second!) were really kind and assembled everything together for me. I'm one happy customer and will be in touch soon with more orders!!

20 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Ffion,

Thank you for taking the time to let us know how pleased you are, I will make sure your comments are passed on to Tracy at our Harrogate showroom, Rebecca in our Dispatch team and Sean and David.

We hope to see you again soon.

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from purchasing to delivery and instillation, fantastic quality and craftsmanship. Will definitely be recommended.

19 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Tammy

Thank you for your feedback, we are so pleased to hear how happy you are with your new furniture.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Highly Recommended!

We purchased an aged oak bedroom set at Christmas (bed, side tables and a tallboy) and grand plank bookcase and were extremely pleased with them. So much so that we recently ordered a secondary bookcase, coffee table and TV stand to match.

Indigo have kept us updated throughout the process and have been a pleasure to deal with.

The quality of the furniture is second to none and doesn't have the "chintzy" feel like some of the other competitors we visited.

The delivery teams (most recently Sean and Shane) were friendly and very professional.

We would, and have, highly recommend them to our friends!

18 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Oliver,

Thank you for your review. I am so pleased to hear how well both your deliveries went - we do hear from customers that Indigo does become addictive!

We hope to see you again soon.

Rated 5 out of 5 stars

Thank you team!

Firstly, I don't make a habit of giving feedback, so it is a pleasure to find a company that I feel strongly enough about to be compelled into the task. Secondly, I have found Indigo a pleasure to do business with and worthy of a shout out. The staff in Harrogate were helpful without being pushy, the team who arrange the deliveries were exceedingly helpful & even flexible when I had to re-arrange due to a family bereavement and, finally the team who delivered the furniture were polite and removed all the packaging too. I don't suppose we buy based solely on the people we come into contact with and who represent the company, so what about the furniture I bought? Well, it's too early to say anything about longevity, but the box of care products is a super nice touch. To have a little swatch of leather which can be used post sale for matching is also really helpful. The product appears to be a good choice; the chairs are certainly comfortable and look smart, the style and leather seem to be 'quality' and, overall, I am genuinely a happy customer and recommend Indigo to those that are looking to buy from the company.

15 May 2018
Unprompted review
Indigo Furniture logo

Reply from Indigo Furniture

Hello Ingmanthorpe Bear,

Wow - thank you for such wonderful feedback, it really is a joy to read that every part of your Indigo Experience has been so good and we thank you for sharing this with others.

I will ensure your comments are passed on to Tracy and the team at our Harrogate showroom and Phil and his dispatch team.

We hope you continue to enjoy your chairs for years to come, we look forward to seeing you again soon at our Harrogate showroom.

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