One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interest... See more
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two upda... See more
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently... See more
Company details
Written by the company
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Contact info
965 Mission Street, 6FL, 94103, San Francisco, United States
- support@indiegogo.com
- www.indiegogo.com
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never back a project using this company…
Never back a project using this company they do not care about customers and have been known to allow scams on the site
6 October 2024
Unprompted review
Reply from Indiegogo
Dear Kieran,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
Too bad that giving one star is the…
Too bad that giving one star is the minimum.
I would like to give less than one star to Indiegogo.
After backing a smart ring (ring one) Indiegogo leaves the backers without trust or product.
The people trying to get the product on the market are straight-out lying with promises and non-communication. Even after more than a year of lies no action is taken by Indiegogo.
6 October 2024
Unprompted review
Reply from Indiegogo
Dear Dirk,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
No support
I raised a support ticket with them 15 days ago and sent another message to chase it 8 days ago. They still haven't bothered replying.
2 October 2024
Unprompted review
Reply from Indiegogo
Dear Katherine,
Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue.
Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need.
Thank you for bringing this to our attention.
SCAM!!! DONT INVEST!
Invested in a watch winder, project owner took the money and went missing.... Indiegogo have done nothing!!! They have ignored all my 15 support requests and marking them as 'solved' without even responding!
ITS A SCAM!!!!
26 September 2024
Unprompted review
I contributed to the "nuka ETERNAL…
I contributed to the "nuka ETERNAL STATIONERY" project on Indiegogo, but the project was abandoned after raising over €200,000. Despite numerous reports from backers, Indiegogo kept the campaign active without offering refunds, as outlined in their policies. A year ago, an investigation was initiated, but to this day there have been no developments. Backers continue to complain on the project discussion without receiving any support. Terrible experience, Indiegogo is awful.
24 September 2024
Unprompted review
Reply from Indiegogo
Dear Paolo,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Scamcity
Scamcity, and they don't care. No communication, nothing. '/care, bye!'.
Don't buy anything, it's all scams!
EDIT:
In response to IndieGoGo. I reached out dozens of times. Nothing helpful. You don't care. It's platform for scammers. Congratz.
23 September 2024
Unprompted review
Reply from Indiegogo
Dear Roy,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Terrible Experience on Indiegogo
I had a horrible experience with Indiegogo. I placed two orders for different projects, and it has been nothing but a disaster. For the first order, I never received the product at all. As for the second one, I received a defective item.
To make matters worse, the companies behind these projects stopped responding to my messages, leaving me in the dark. No commitments were honored, and it feels like Indiegogo is just a middleman for scammers who don’t want to take any responsibility for what happens after the funding.
I will never use this platform again!
18 September 2024
Unprompted review
Reply from Indiegogo
Dear Alexandre,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
They allow scammers to start campaigns
I contributed $161 for Three-In-One Portable Washer & Dryer campaign and $62 of which was for shipping.The campaign owner completely disappeared with everyone's money with no communication whatsoever. Indiegogo refuses to take any responsibility after reaching out to them multiple times. They allow all these scammers without zero vetting for profit when they should protect the customers from fraud and ensure safe and trustable platform.
Even if product idea failed, why the hell am I loosing the $62 for SHIPPING?! That money was only supposed to be used for shipping, not their trashy product development. They even refuse to refund that shipping money. HORRIBLE COMPANY! STAY AWAY
17 September 2024
Unprompted review
Reply from Indiegogo
Dear Cem,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Customer Support and in general a literal joke, protects scammer
So I backed a campaign back in 2021, with promised delivery in 2021.
I got 50% of what i ordered, but the set is in the purpose of which you bought the product kinda useless without the other 50%.
I am waiting on the other 50 % since 4 years, writing back and forth with the campaign owner but also the indiegogo support.
In the Meanwhile while thousand of backers still wait to receive anything or their complete promised set from the campaign. The owner opened an Onlineshop selling the product from the campaign with hundreds of in stock merchandise and that it will be delivered to you within 2-3 days.
Therefore absolutely scamming their backers. How can it be that someone has hundreds of merchandise in stock and not fullfilling their end of the contract.
I told Indiegogo about this and their response is just a joke, they could not care less, they just wanna protect their scammers. This was their response, with the hint that there will be no further reponse to that matter:
Donnie (Indiegogo)
Sep 12, 2024, 22:08 PDT
Hi Moritz,
Thank you for writing back. I completely understand your frustration with the delay in receiving your perk. However, I’m relieved that the campaigner has been communicative about their project.
Crowdfunding is a unique opportunity to help fund ideas that you care about, and be a part of bringing projects to life. We also understand that it can be discouraging when a campaign you have funded experiences delays in fulfilling your perk.
"As with any early-stage project, crowdfunding campaigns may take unexpected turns, which can include changes, delays or unforeseen challenges. While your contribution helps to bring something new closer to reality, there is always the risk that a project may end up falling through, and that the campaigner may not be able to deliver the perks they'd originally offered."
The Campaign is in NO EARLY Stage, they completed funding and manufacuring years ago and just dont ship cause they wanna sell their stock at a higher price in their shop instead fullfillung bakers perks. And again they are not not able to deliver , they just don´t want to, u can literally buy the product of their page right now. Also btw i am talking about the campaign foldeat. Also this isn´t a mere delay, It has been 4 years, and every time they tell you yeah your order is next.
I already told them I will take legal actions and file reports at the european and german instituions for consumer protection. At the beginning i was just reporting foldeat and their mother firms but now i am also filing charges against indiegogo for malicious practice
13 September 2024
Unprompted review
Reply from Indiegogo
Dear Moritz,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help. Please also include the title of the campaign in your correspondence so that we can take a look and take the appropriate next steps.
Thank you for being a part of our community and for your valuable feedback.
Only about 50% of products are delivered
Only about 50% of products are delivered and Indiegog cannot be contacted or trusted to follow up on any fraudulent campaigns. Many just go silent and run. Recent examples are campaigns by Vinpok, Park & Diamond and EnerQi.
4 September 2024
Unprompted review
Reply from Indiegogo
Dear Gavin,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Do not use, very fraudulent.
I invested in Vezo 360 camera for about €300 which seemed believable and even endorsed by indieGoGo.
But it turned out that ArVizon Inc got 2 million Euro from 7k users and proceeded to fake ship the products with non-traceable shipping and the majority for the cameras never being delivered, "dissapeared"...
IndieGoGo chooses to still support ArVizon Inc.
NEVER again IndieGoGo
30 August 2024
Unprompted review
Reply from Indiegogo
Dear Alexander,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
I brought Trackable Performance Wallet…
I brought Trackable Performance Wallet for my sons birthday in May 2024 I paid 265 AU and was adivised that delivery will by June 2024, it is now August and I havent heard a thing. I sent countless emails to MANI WONDERS Toronto, Ontario, Canada, and I have not recieved a reply. Do not buy as you will loose your money and they will not post your item total scam
8 May 2024
Unprompted review
Reply from Indiegogo
Dear Tanya,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your information as we conduct a review of the Cascade Pro - Trackable Performance Wallets campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
I paid backing to 2 projects months ago and never will again
I paid backing to 2 projects. 1 I never heard from, other than a notice from Indiegog of it having received my money. And I never received the cheap promised perk. It took ages to hear from the other (Kneeflow massager). It took months to get my perk, a massager unit. It's defective and the manufacturer/sales company hasn't responded to my emails. In Idiegogo I tried to get in contact with the campaigner but all their system just sends you in circles telling you to go to the campaigner's campaign page but doesn't tell you how to get there!!! Beware, don't fall for their "great campaigns" and great customer service promises. HOGWASH!
20 August 2024
Unprompted review
Reply from Indiegogo
Dear Y B,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
All a Scam!
Campaign owner went missing and now IndieGogo are not doing anything even tho the campaign owner has 75k of people’s cash and has been missing for over a month. Horrible company .
In response, I’ve emailed you 15-20x and you haven’t responded once you liars.
18 August 2024
Unprompted review
Reply from Indiegogo
Dear Scott,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
They approve Fake campaigns that steal money
They approve fake campaigns that steal money to the people.
The support reply me that can not do nothing and they wrote me to contact the seller
Bad experience, money lost, no support to the users!
Edit after reply: another excuse, the Terms update.. please be careful with your users segnalations, stop the fake campaigns (like Flameship 3D..) and refund the community
17 August 2024
Unprompted review
Reply from Indiegogo
Dear Armando,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
The act of donating to the project was…
The act of donating to the project was fine and smooth, no issues. I didn't expect to have my email account blasted with other campaigns by the same producers. Not all campaigns have done this but it has made me decide to avoid this particular producer in the future as they did pre - during and post campaigns with mixed signals for goals. I'd appreciate a more honest target for the fund raising and not to be auto blasted for future projects (one or two emails would have been fine)
16 August 2024
Unprompted review
Ordered in April and finally received…
Ordered in April and finally received the last item today.
Everything was good, it required patience, that's all.
13 August 2024
Unprompted review
Reply from Indiegogo
Dear Andrew,
Thank you for your valuable feedback and for sharing your great experience with the Indiegogo platform! We really appreciate you taking the time to share your thoughts with us, and thank you for being a part of the Indiegogo community!
Fake company be careful
9 August 2024
Unprompted review
Reply from Indiegogo
Dear Houssem,
We’re sorry to hear about your disappointing experience with our platform.
It was unclear from your review exactly which campaign(s) you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Please feel free to reach out to us directly at support@indiegogo.com with more details about your specific concerns and we can take a closer look.
Thank you for all of your understanding. We truly appreciate your feedback.
The communication was really abysmal
The communication was really abysmal, I spent $1500 and received part of my order and when asking about the other item which showed it was fulfilled it was hard to get an accurate answer from them for the remaining item. I know the company selling the item is responsible for shipping but they could have communicated better within those 5 months that i was waiting.
1 May 2024
Unprompted review
Reply from Indiegogo
Dear Mark,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you state that you have only received a portion of your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
Bluetti campaign
I back a campaign to a big company I trust and I had no issues. Took a while to fulfill, but everything went smooth.
9 February 2024
Unprompted review
Reply from Indiegogo
Dear Radillac,
Thank you for your valuable feedback and for sharing your great experience with the Indiegogo platform, as well as your positive experience with Bluetti! We really appreciate you taking the time to share your thoughts with us, and thank you for being a part of the Indiegogo community!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.