One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interest... See more
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two upda... See more
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently... See more
Company details
Written by the company
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Contact info
965 Mission Street, 6FL, 94103, San Francisco, United States
- support@indiegogo.com
- www.indiegogo.com
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
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Campaign owner broke multiple terms
The campaign owner broke multiple terms.
Going through Indiegogo's terms and conditions, the campaign owner for a project I was backing broke multiple terms. More recently it appears the campaign owner has been selling stock before sending to backers. I created a ticket to that effect which was closed with no reply.
Backing a project comes with risks but when the campaign owner breaks multiple terms and conditions, Indiegogo will not stand by their own terms that are there to protect backers.
26 February 2024
Unprompted review
Reply from Indiegogo
Dear Oliver,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1822298 for more details.
Thank you for your patience and understanding.
Indiegogo is a scam
Indiegogo is a scam. A company that does no verification on campaign organizers. Uses crowdfunding and perks as a mechanism to officiate a purchase. Allows indiegogo to say you didn't purchase a product when you did. Saying that your product you ordered is just a perk of your donation all of this to get around consumer law. Indiegogo is just a mechanism to deliver money to scammers and facilitate there continued operation.
20 February 2024
Unprompted review
Reply from Indiegogo
Dear Neil,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
Indiegogo "seems like a great idea"
Indiegogo "seems like a great idea" - and it is for genuine start ups. However, it is heaven for SCAMMERS as there are no effective monitoring and prevention processes put in place by Indiegogo itself.
It takes no responsibility for anything and relies heavily on Caveat Emptor principles.
Scammers have worked out how to set up their scams so Indiegogo doesn't detect (or care) about them since Indiegogo will receive their commission fee regardless.
There are multiple calls for this to be looked at under the racketeering laws in multiple US states - for effectively this is what the platform has become.
Fraud and the facilitation of fraudulent campaigns should be cracked down on by the Federal authorities in the USA.
This is such a shame for genuine creators doing their best - maybe Kickstarter is somewhat better but there are still failures.
My "failure rate" of backing creators in Indiegogo has now hit such a level that I will no longer be able to support ANY creators on this platform.
6 February 2024
Unprompted review
Reply from Indiegogo
Dear Chris,
We’re sorry to hear about your disappointing experience with our platform.
It was unclear from your review exactly which campaign(s) you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Please feel free to reach out to us directly at support@indiegogo.com with more details about your specific concerns and we can take a closer look.
Thank you for all of your understanding. We truly appreciate your feedback.
A front for scammers and Ponzi schemes galore!
Haven for simply taking peoples hard earned money and then placing the blame ultimately on the “backer” as its very clear they dont hold any of the “campaign starters” liable for the claims they make. Even after the campaign creators have then switched to selling the product on their own website. Opposed to following through on the campaign statements.
31 January 2024
Unprompted review
Reply from Indiegogo
Dear AJ,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
I absolutely do not recommend Indiegogo…
I absolutely do not recommend Indiegogo because apparently, despite their policies, there is no buyer protection...!
3 February 2024
Unprompted review
Reply from Indiegogo
Dear Gilles,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your information as we conduct a review of the "ShiftWear: Customize your kicks" campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Dishonest company
The definition of “fraud” is:
“The crime of getting money by deceiving people.”
Indiegogo’s platform is built on taking your money, then taking zero responsibility for the outcome of the project you invest in.
Don’t give them your money.
EDIT: Indiegogo’s reply made me laugh, They spouted the same BS for months while I tried to get a refund for a fraudulent campaign.
18 January 2024
Unprompted review
Reply from Indiegogo
Dear Simon,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding
Terrible policies for preventing scams
Disclaimers abound saying they don't facilitate shopping and there are no guarantees you'll get the thing you backed. BUT when someone takes your money then drops out of contact and doesn't give you anything, indiegogo will send them a message asking them to contact you. That's it. They leave the scammers on the website, free to keep taking peoples' money. They could at least shut the listing down. That seems reasonable.
Luckily many of the vendors on the site are honest and you get the thing you backed. But when it goes wrong indiegogos policies are absolutely useless.
10 January 2024
Unprompted review
Reply from Indiegogo
Dear Daniel,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience with the PANGEA OceanGuard campaign.
We will include your information as we conduct a review of this campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Indiegogo is a scammer's paradise
Indiegogo is a platform on which anyone can collect money for anything. Anyone can just put up a fake product and collect money for it. Indiegogo doesn't care if the product is ever delivered because even if it was just a scam, they still make money from it.
Do not use Indiegogo.
23 January 2024
Unprompted review
Reply from Indiegogo
Dear Tigo,
We’re sorry to hear about your disappointing experience with our platform.
It was unclear from your review exactly which campaign(s) you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Please feel free to reach out to us directly at support@indiegogo.com with more details about your specific concerns and we can take a closer look.
Thank you for all of your understanding. We truly appreciate your feedback.
Why the doners have to provide personal…
Why the doners have to provide personal details? Are you collecting civilians' information for certain party & purpose?
21 January 2024
Unprompted review
Reply from Indiegogo
Hi Peter,
Thank you for reaching out to us with your question! Please visit our Privacy Policy page to see our policies on collection, use and sharing of your information. You may submit a request for access under a specific privacy law by taking control of your data at the Privacy Policy link below, or by emailing support@indiegogo.com with your specific concern.
Privacy Policy: https://indiegogo.trsnd.co/policies?name=privacy-policy#who-we-are
Thanks!
Unsafe Crowd Funding Platform
Backed a project (VEZO 360 - The First 4K 360 Degree Smart Dash Cam) in 2019.
The campaigner never delivered and continues to scam through project updates. (google the project link)
Indiegogo customer support effectively evaded any direct questions and informed me they will not be responding back to any further emails regarding this issue.
I've never demanded funds back, however I I highlighted to Indiegogo they are still facilitating a platform for the campaigner to scam through project updates and their response was 'we know the campaigner is fraudulent as we held back some of the funds, however we are going to ignore your concern'.
The Indiegogo crowd funding platform is unsafe to use. Customer service is generic and poor, and it is a breeding ground for scammers. AVOID at all costs.
15 January 2024
Unprompted review
Reply from Indiegogo
Dear Craig,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience with the VEZO 360 campaign.
Indiegogo was founded in 2008 with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
IndieGoGo did not payed to us…
We have organize a successful campaign for a new film about Gaza, after the worldwide success of our first film that it is on Netflix. They haven’t send us the funds. No explanation. No way to communicate with them. Literally, they are holding the funds of all the donors which in good faith have donated their money. We are a production company with 22 years of track record. Still don’t know if they will pay. However, keeping our funds and not even communicating with us speaks tons about IndieGoGo’s Inc lack of ethics, transparency, and lack of accountability.
5 January 2024
Unprompted review
Reply from Indiegogo
Dear Doc Land Films,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Your issue with your campaign has been resolved. We reached out to you directly via the email address associated with your campaign. Please refer to reference #1796524 for more details.
We appreciate your feedback and we'll continue to work on improving our processes. Thank you for all of your patience and understanding.
Lots of Promises but Zero on delivery
i was initially quite excited by the platform. some of the products touted seemed to be imaginative. However the proof of the pie is always in the eating. And the delivery of IndieGoGo is abysmal. Firstly after taking your money for initial orders they are completely unresponsive to queries. some of the campaigns are running behind by a few months with Zero communication on the status. I have stopped believing the product promises being made on this site.
9 January 2024
Unprompted review
Reply from Indiegogo
Dear Burzin,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience.
Indiegogo was founded in 2008 with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Extremely unreliable platform
Extremely unreliable platform. Their customer service is useless, the first response to a complaint is that they have nothing to do with any of it and it is all sellers who are responsible. They won't even try to reassure you they will look into it. They just reply this is not their problem basically. Sellers mark the items fulfilled and dispatched and at this point you can no longer claim a refund. There is no way to know if the items were sent to you, the sellers are just unresponsive. Customer service wash their hands off and blame it on sellers. Sellers are nowhere to find. Money lost.
Horrible experience, wouldn't recommend it to anyone.
9 January 2024
Unprompted review
Reply from Indiegogo
Dear Caracoda,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Paid for a perk in 2019 … still yet to…
Paid for a perk in 2019 … still yet to receive the item; and Indiegogo won’t do anything to remedy the situation. Has left a sour taste in my mouth and haven’t used them since as their is no customer service or support.
For reference my Contribution ID is 537 and it was for VEZO 360 - The First 4K 360 Degree Smart Dash Cam
I contacted already as it stated my perk was fulfilled which is not. They responded saying they are unable to do anything. Thousands of people still haven’t got their perk and this company just brushes away. Lots of other campaigns I’d love to support but customer service and acting on unfulfilled perks has made me steer away.
4 December 2023
Unprompted review
Reply from Indiegogo
Dear Rick,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Paid for a perk in 2019
Paid for a perk in 2019, as of today I never received it. DO NOT USE THIS WEBSITE.
For whatever reason when I submitted a review for Indiegogo, Trustpilot defaulted to my wife's name so Indiegogo didn't recognize the perk transaction. Bottom line is I never received the perk I paid for. Eric Cope
28 December 2023
Unprompted review
Reply from Indiegogo
Dear Monique,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
No actions after so many scam
After many years of scam, indiegogo is still not doing anything. Avoid that platform forever.
Edit:
Their response is a proof of my previous comment as I use my pseudo in my email so they didn't even try to really find my profile. They are so dumb that they just confirmed they do not care about backers and give scammers a free place to do whatever they want.
14 December 2023
Unprompted review
Reply from Indiegogo
Dear Albuic,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Breeding Ground for Scammers
Sadly, Indiegogo has become little more than a fertile breeding ground for charlatans who can act with impunity (with Indiegogo promoting, aiding and abetting without any accountability).
It is one thing to back a project that fails due to tech or other unforeseen issues (that’s the nature of investment). It’s quite another thing, and absolutely unacceptable, to be defrauded by scammers, as appears to have happened here.
Indiegogo needs to be held accountable and should be refunding backers’ money. Indiegogo also needs to bring in the relevant legal authorities to pursue the people behind this project.
This is a strange platform full of scammers that nobody controls or blocks before they run away with your money.
The Creator must be laughing, all the way to the bank, at all the posts with old Indiegogo terms, must figure they really have nothing to worry about.
INDIEGOGO NEVER, NEVER give the money back, in the past, in the present and, having good lawyers, neither in the future (when you pledge you must check a cell near a phrase that says that you accept the risk to not receive the object you are pledging).
12 December 2023
Unprompted review
Reply from Indiegogo
Dear J.,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience with our platform.
It was not clear in your review which campaign you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Please feel free to reach out to us directly at support@indiegogo.com with more details about your specific concerns and we can take a closer look.
Thank you for all of your understanding. We truly appreciate your feedback.
Scum money taker! Never get product
Why do u take money and don’t send the product? Tool first 7$ and now ask more 9! Never I giving u , u didn’t send me nothing! First send my 7$ cource u mad people . Yes I got reciepe’!! Look that! Since I only hear from them make other transaction!
5 December 2023
Unprompted review
Reply from Indiegogo
Dear Dari,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your negative experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to our User Operations Team using the email address associated with your Indiegogo account at: support@indiegogo.com. Please include more details about your specific concerns in your email and we'll be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Full of scammers
Full of scammers, Indiegogo does not take any responsibility.
What an easy way to make millions, post some beautiful pictures of something exciting, let the money roll in, and the dissapear.
2 March 2023
Unprompted review
Reply from Indiegogo
Hello Benji,
Thank you for sharing your feedback with us and we're sorry to hear about your experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please send an email to our User Operations Team from the email address associated with your Indiegogo account to support@indiegogo.com. We ask that you include more details about your specific concerns in your email so that we can take a closer look.
Thank you for being a part of our community. We appreciate your candor with us.
Made a contribution over three months…
Made a contribution over three months ago to a campaign. Was told that I would receive a cutting machine as a "perk" for contributing. Weeks went by and I inquired about the perk. I was then told that the campaign had ended before I made my contribution, even though its status was marked as open on the Indiegogo website. I emailed Indiegogo, who replied that I needed to contact the campaigner. When I did, they told me to contact Indiegogo. I tried to dispute the charge, but got nowhere. No one wanted to take responsibility for what happened. Please do not use this site to make any contributions. They only provide fraudulent and misleading information.
8 September 2023
Unprompted review
Reply from Indiegogo
Dear Owen,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
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