I N C H ² Reviews 2,600

I bought some shoes almost a 1,5 year ago and it never arrived. I was then promised a refund. Every time I email, they say they have a technical problem. How can such a large company not transfer a small amount to an individual? Seems like they are trying to take money from foreigners in this way. In short, do not buy from this company. You have lost your money and you have no stuff!

Order W163485

Unacceptable delays full of excuses, then asked for a refund which never came, again, full of excuses (I\'ll give you a discount if you wait more / Your refund is being processed/ sorry there's been a problem with your refund request / our system crashed) it's worth noting that I ordered the shoes in November 2021 and to this day I'm still getting excuses for the refund. 12 emails sent chasing for an update. I'm trying to dispute the payment with my bank to see if there's any luck.

I have not received my boots. Over 6 months now. Does anyone know how to start a court case to retrieve the money?

I am not letting this drop.

DO NOT USE. I ordered some boots last December and have still not received. Their contact form on the website does not work and phone number just goes through to hold music

Company is a SCAM! First of all they took my money and forgot to say that my pair of shoes will be ready in 14 !!!!! weeks. When I’ve asked for refund they have started writing me about refund problems and I can’t get my money back for 2 months for now.
They ignoring my messages, lie and keep on my money in their pockets

Do not order anything from them! cheaters. They will just take your money, lie you about the problems they face , for example a lot of orders and than for months they will promise you to return your money but they will never do it.. somebody has to report them... based in EU so it shouldn't be such a problem to shut them down..

Stay far away from this company. I purchased winter boots in February 2021. By mid-May 2021 I still had not received them and requested a refund. I was told my boots would be ready soon. By mid-July 2021 after still not receiving them I demanded they refund my money. I was told again to wait, given all sorts of excuses, and then in August I asked again for a refund. This time I was told my order would be shipped soon. By now I didn't need these winter boots anymore, and so I insisted on a refund, which they ignored. Instead they sent me winter boots - in August, more than 6 months after I placed my order - which were a size too big. I emailed them to let them know I would be returning them, and they agreed to refund my money. I sent the boots back, and at first they spent weeks denying they had received the returned boots. I showed them proof from the Latvian postal agency that the boots had been delivered, and finally, in October 2021, after weeks of emails back and forth, they admitted to receiving them and said they would send a refund within 14 days. Weeks passed, and I still did not receive a refund. In November they started to say that their refunding system had technical problems. Our email exchange continued throughout the winter and spring, with a different excuse every time for why I didn't receive my refund (the technical issue with their refunding system being the most commonly employed excuse). It is now August 2022 and I am still waiting for my refund. The last email I received from the company in response to my question asking where my refund is was on 12 July 2022 telling me that unfortunately they do not know when exactly they will be able to issue my refund.

No different to other reviews on here. Wish I’d looked before jumping on the dis punted offer.

17/12/2021 - order placed
05/01/22 - no shoes - advised of a short delay
25/02/22 - no shoes - advised of a COVID delay
21/04/22 - no shoes - requested a refund, lots of apologies and advised of a COVID delay.
26/06/22 - no shoes. I’ve contacted my bank to report the fraud.

In May 2021 I purchased the Sandals and today it's July 2022 and no sandals.

During the year, when I asked how long to wait, they answered that you had to wait a little more, they always referred to covid (how long was not specified). For the whole year, they did not write first to report a delay.

After a year of waiting, I requested a refund, for which I was offered a discount if I waited longer. Seriously? I would have expected to be given a discount anyway and even earlier as an apology.

They approved the refund and said to wait 10-14 days, 20 days passed and nothing arrived, I wrote, they said that their system approved the refund, but not paid yet. They said they would try to speed up the process.

After 7 days I wrote again to find out the status of the return, answer was that the payment system was broken, wait.

Not only that, I am SPAMMED with emails almost daily from them with marketing emails with sales, etc. I don’t understand how you can make discounts and take orders if they can’t cope.

It's been over 6 months and I still haven't received my shoes. Customer service keeps coming up with excuses that there is a delay in shipment from their warehouse. My request for a refund was ignored 3 times, until I told them that I would claim the money back through my credit card company. Now they are saying they will process the refund in 14 days, but I don't believe a word they're saying. Will wait out the 14 day period and will still claim the money back through my bank.

Now over seven months after my order was placed Boots never arrived, no refund given. Buyer beware
UPDATE: Looks like they may have gone into insolvency. Funny they still answer e-mails and offer 50% discount if you place a new order.

I ordered sandals 6 months ago and I am still waiting.. Do not buy from them!! I am going to solve it with my bank!

Have been waiting for my refund from 2020, nothing... there are so many so many people have same bad experiences with INCH2, don't know why they are still selling!!??

Disgusting!!

Do NOT order from them. They are a bogus company. I ordered 18 months ago and never received my order.
I've had numerous holding emails, but clearly they are a fraudulent company...

I ordered my boots back in February and I am still waiting on them.
Asked for a refund, and to date it hasn't arrived.

So make your own judgement, fake or real

BAD SERVICE, I HAVE PLACED AN ORDER, I HAVE RECEIVED ONLY A PART OF THE PRODUCTS, AFTER MONTHS OF WAITING I ASKED THE REFUND, MANY EMAILS AND ALWAYS THE SAME RESPONSE THAT THEY HAVE PROBLEMS WITH THE SERVICE.

After 7 months of waiting there is still nothing - lost 280 EUR apparently . Nothing from the order came - after 5 month , i got 1 differnt pair insead . The other one never came. No response for the last emails - compnay did it apprently for many many other customers

Absolutely disgusting!!! Ordered a pair of shoes, waited for a month then contacted customer service to adk why i have not received them yet. Was told that id have to wait longer, never got the shoes. Its been 6 months and still no refund either. After about 10 emails asking to be refunded, nothing!

Had to contact my bank to try and resolve this mess.

Purchased special pair of boots for a Christmas present for my girlfriend on 7th December 2021 worth 200 pounds - boots have still not been delivered and after several emails they are refusing to refund my money
Reason given is you will get delivery hopefully next month which will be 8 months after the order and money paid
I have no option but to now request my bank to recover the money
Avoid using them at all costs if you do not want to waste your money

Ordered summer sandals, waiting for over two month now. Customer service does not respond to my emails. Terrible business model, first sell then create. Apparently they do not have stock