iMusic Reviews 

14,835
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, including rare items, and appreciate the competitive pricing. Many people highlight the secure and robust packaging, ensuring their purchases arrive in perfect condition. Reviewers also frequently commend the fast and timely delivery, along with professional service and clear communication throughout the order process. However, some customers also noted receiving damaged or incorrect products upon arrival. A few other people also felt that there were significant shipping delays, with items arriving much later than expected, or experienced issues with order fulfillment and transparency regarding status updates.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection of items,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times, even... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the speed and... See more

Quality

Reviewers mention positive feedback about quality, with many items arriving well-packaged and in perfect or... See more

Service

Customers had positive experiences with service, often describing it as outstanding, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

Great price for vinyl. Was kept informed of progress throughout the ordering, despatch and delivery process. Goods delivered well packed and in perfect condition. Would recommend and use again in the... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more

Rated 5 out of 5 stars

Thoroughly recommend, this is an excellent on-line retailer of vinyl/CD's. The prices are really competitive and the stock range is superb. Having tried to get the Pink Floyd RSD 26 set and being unsu... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,835)

2,166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I’ve used this website numerous times - great and reliable service. Never had an issue with any products. Recommended

19 April 2026
Unprompted review
Rated 5 out of 5 stars

great service

used iMusic a few times now, always top class service & delivery.
I live in the UK and iMusic provides most of the time quicker delivery than our own postal service… top marks 👌

18 April 2026
Unprompted review
Rated 5 out of 5 stars

iMusic - Excellence

As ever iMusic deliver great value and lightening delivery. Fantastic communications. So reliable iMusic is always my top site to visit before considering anywhere else. In a word "Excellent"

3 May 2026
Unprompted review
Rated 1 out of 5 stars

They dont provide a track list

They dont provide a track list, making difficult to choose a best of compilation CD I want because it doesnt just all the songs.. I might just go to JB instead.

3 May 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Maria,

I'm sorry if you weren't able to find a tracklist for some of the items you were interested in. With millions of items in our assortment, we are unable to update info manually on all of them. We are dependent on info from our suppliers, and tracklists can sometimes be missing.
You are always more than welcome to reach out to our support at info@imusic.co and ask if they are able to provide the tracklists for the specific items, and we should be able to help you out :)

Best regards,
Troels / iMusic

Rated 1 out of 5 stars

Concern regarding order handling and communication

Hi,

I hope you are doing well.

I am writing regarding my recent orders, including 13433190 and previous related orders.

While I understand the nature of international shipping and possible delays, my concern is primarily about the lack of clear and consistent communication throughout the process.

Over the course of these orders, I have received:

delayed responses
incomplete information
and, in some cases, replies that did not directly address my questions

Additionally, parts of my orders have been split and moved between different order numbers, which makes it difficult to properly track and manage the shipments on my side.

As a frequent international buyer, I fully understand logistical limitations, but I expect:

clear updates
objective answers
and better transparency regarding order status

At the moment, I would appreciate a clear and consolidated update regarding:

all related shipments
current status of each item
and any pending or backordered products

I value your catalog and would like to continue working with you, but this experience has been quite frustrating due to the communication issues.

Thank you in advance for your attention.

Best regards,
Valmir
Be True Discos

25 March 2026
Unprompted review
iMusic logo

Reply from iMusic

Hello Be True Discos

We do regularly follow-up on backorders from suppliers but we are also reliant on updates on their end, which can sometimes be lacking. Apologies.
If you need an update, you are always welcome to contact our support team. If you haven't yet done so for order 13433190 please reach out to us at info@imusic.co and our support team will get back to you.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

great

credible store, easy process, customer service response well, good product selection. had ordered several times already

25 April 2026
Unprompted review
Rated 5 out of 5 stars

1st time buyer

1st time buyer due to not being able to obtain my order at any other retailer.
Item retailed much higher than elsewhere but didnt mind as I needed it for my collection.
Brilliant service would use again in similar circumstances. Excellent service & timely delivery.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought a lightstick ive version two

I bought a lightstick ive version two, but then I didn’t even got the photo card no matter it was out of the packaging

22 April 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Puneet,

According to the information available to us, this light stick does not currently include a photo card, and we have not listed it as part of the product contents. We’re sorry to hear that this was not as expected.

If the seal on the light stick package remains unbroken, you are very welcome to return the item for a refund. However, as the product has been supplied as described, we are unfortunately unable to approve a replacement or issue an RMA on this basis.

If you have any further questions or need assistance with the return process, please don’t hesitate to reach out to our support team at info@imusic.co.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Superb service.

Both the service and prices are excellent,and their packaging is the absolute best. Add fast dispatch and they're pretty much unbeatable.

Delivery from Denmark to the UK is incredibly quick,much quicker to buy from imusic than a lot of UK retailers!

Highly recommended, you won't be disappointed.

23 April 2026
Unprompted review

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