Nice and easy to scan qr code and pay. Quick queue too. Paid for ultra at about £13, but some areas still dirty especially front bumper/number plate area. Slightly dissapointed with that, but overall,... See more
Company replied
Location
Switch locationKingsmill Road, LL13 8NH Wrexham, GB
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I prepaid £19 for a ceramic car wash and after waiting 40 minutes in the queue,when it was finally my turn was told I would have to settle for a hand wash as there was something wrong with the car was... See more
Company replied
Wrexham has 2 horizontal brush cycles which seems to work better than other facilities with one brush
Fantastic car wash - pre paid on the app where I got a couple of pounds off. Very easy to get the car washed, staff were polite, there was no queue and I’m really pleased with the clean and shine on m... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Kingsmill Road, LL13 8NH, Wrexham, United Kingdom
3.7
Average
29 reviews
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Wrexham has 2 horizontal brush cycles…
Wrexham has 2 horizontal brush cycles which seems to work better than other facilities with one brush
2 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good Service
1 May 2026
Reply from IMO Car Wash - Wrexham
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Wrexham
Neil Durban,
We appreciate you sharing your experience with us! Thanks for your feedback regarding pretreating grease stains before washing.
IMO Car Wash
Wheels and rear bumper were still dirty…
Wheels and rear bumper were still dirty after the wash was finished. I didn't know what I was meant to do, que up again and pay for another wash asking to make sure they clean the whole car.
11 April 2026
Reply from IMO Car Wash - Wrexham
customer,
We appreciate your feedback and regret that the car wash was not satisfactory, especially regarding the wheels and rear bumper. Please contact us, so we can investigate this further.
IMO Car Wash
Won't use again, rude and unhelpful staff who take your rewards from your app needlessly
Booked and paid for my car wash on the app using one of two introductory £2 off a HD wash vouchers. Drove up to the attendant and explained i had already booked and paid for a HD wash. He kept trying to get me to pay cash or card even when I showed him my payment email and the money going out of my account. He then proceeded to scan my 2nd £2 off HD clean therefore removing it from my app and so I cant use it - even though I was still trying to explain that I had already paid for my wash on the app. Finally he scanned the right code in my wallet and let me through but ive still lost my other £2 off HD wash voucher. Emailed the company as soon as it happened to explain and complain about the attendant but have received no reply.
9 April 2026
Reply from IMO Car Wash - Wrexham
Many thanks for your review. I can see that one of our Customer Service Team is dealing with this issue. I hope we resolve this with you soon.
Many thanks
IMO
Fantastic car wash!
Fantastic car wash - pre paid on the app where I got a couple of pounds off. Very easy to get the car washed, staff were polite, there was no queue and I’m really pleased with the clean and shine on my car. Would definitely use regularly.
10 April 2026
Reply from IMO Car Wash - Wrexham
Customer,
We're happy to hear you found our service fantastic and easy to use with the app! It's great to know you were pleased with the results and the polite staff. We appreciate your intention to return regularly.
IMO Car Wash
Reply from IMO Car Wash - Wrexham
Charlotte Evans,
We appreciate you sharing your experience! We're so glad you found our service straight forward and our staff helpful.
IMO Car Wash
Nice and easy to scan qr code and pay
Nice and easy to scan qr code and pay. Quick queue too. Paid for ultra at about £13, but some areas still dirty especially front bumper/number plate area. Slightly dissapointed with that, but overall, nice people good service just final result didnt overwhelm me
10 March 2026
Reply from IMO Car Wash - Wrexham
Dylan Jones,
We appreciate you sharing your feedback. We're glad the QR code and speed were convenient. We'll address the cleaning issues you mentioned, especially the front bumper area, to improve our service. Thanks for your time.
IMO Car Wash
When I booked a triple foam wash but…
When I booked a triple foam wash but they didn’t press any button on indicator so it never displayed which type of wash im using.
10 March 2026
Reply from IMO Car Wash - Wrexham
customer,
We appreciate your feedback and regret that the wash selection wasn't clearly indicated. We'll review our processes to prevent this issue from happening again.
IMO Car Wash
Not what I expected
Not what I expected
No tyre shine,no gloss,Car is not shining as I expected
2 March 2026
Reply from IMO Car Wash - Wrexham
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
Car was exceptionally clean and shining…
Car was exceptionally clean and shining though wheels weren't cleaned properly as one of the brushes wasnt working and the windows were left with marks once dried and I had to wipe them once I got home
28 February 2026
Reply from IMO Car Wash - Wrexham
Lisa,
We appreciate your feedback. We regret that the wheel cleaning and window finish were not satisfactory. We will review our processes to improve our service.
IMO Car Wash
I prepaid £19 for a ceramic car wash…
I prepaid £19 for a ceramic car wash and after waiting 40 minutes in the queue,when it was finally my turn was told I would have to settle for a hand wash as there was something wrong with the car wash.My car was washed by hand or rather with a brush then sparsely sprayed with a supposedly ceramic wax then jet washed then put through the dryer hardly worth the extra money I had paid.
25 February 2026
Reply from IMO Car Wash - Wrexham
Colin Woods,
We regret that the car wash was unavailable and that the hand wash did not meet your expectations for the price paid. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Wrexham
Shalaw atta Othman,
We appreciate you taking the time to share your kind words with us. We're so happy to hear you enjoy your weekly visits and our staff!
IMO Car Wash
Reply from IMO Car Wash - Wrexham
customer,
We're happy you find the app easy to use and appreciate the discounts. It's great to know our staff's friendliness stands out. Thanks for your feedback!
IMO Car Wash
All Good!………
14 February 2026
Reply from IMO Car Wash - Wrexham
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Staff polite and overall experience good
25 January 2026
Reply from IMO Car Wash - Wrexham
David A Rogers,
We appreciate you sharing your positive experience with our team; we are so glad you enjoyed your visit.
IMO Car Wash
Great customer service at your Wrexham…
Great customer service at your Wrexham site, great wash, really happy.
22 January 2026
Reply from IMO Car Wash - Wrexham
Ronnie A,
We're happy to hear that you had a great experience at our Wrexham site and that you were pleased with the wash. Thank you for your positive feedback!
IMO Car Wash
My car got damaged during the wash by a…
My car got damaged during the wash by a machine and i got no support. Was told “sorry, bye.” Very bad experience.
25 January 2026
Reply from IMO Car Wash - Wrexham
Carlos,
A member of our customer service team will be in touch Via email.
IMO Car Wash
Reply from IMO Car Wash - Wrexham
David Lloyd Pugh,
We're glad you enjoyed your experience with us. Thank you for taking the time to leave us your feedback; we appreciate it.
IMO Car Wash
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