There was only 2 staff on duty but dealt with a large queue extremely efficiently and very well mannered. Excellent customer service skills.
Location
Switch locationWrekin Retail Park, TF1 2DE Telford, GB
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I prebooked a carwash on the app, it was scanned and I was given an air freshener at the front just before going in. I later discovered this was used as a decoy to stand in front of the sign where it... See more
Company replied
I have car wash phobia, they make me very anxious & I get claustrophobic but the most anxiety inducing bit for me is getting my car lined up & in, onto the tracks but, the man who runs the Telford IM... See more
Company replied
I would rather use IMO than the local handwashing groups that are dotted around my home town. The IMO car wash washes the underneath, something the others don't and can't do. And the underneath... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Wrekin Retail Park, TF1 2DE, Telford, United Kingdom
3.4
Average
46 reviews
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Drying
Even the car wash drying still we have to dry it after wash ,the front grill
Wind shield
And the back was completely wet
28 May 2026
Excellent
There was only 2 staff on duty but dealt with a large queue extremely efficiently and very well mannered. Excellent customer service skills.
27 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The dirt wasnt removed.
21 May 2026
Reply from IMO Car Wash - Telford
Yasir Ahmed,
We are sorry the cleaning was not thorough. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great clean and good price with offer
Great clean and good price with offer. Staff were polite.
20 May 2026
Reply from IMO Car Wash - Telford
customer,
We're so glad you found our service great and our staff polite! Thank you for your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Telford
Brian,
We regret that your car appeared dirtier post-wash. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
untrustworthy staff
I prebooked a carwash on the app, it was scanned and I was given an air freshener at the front just before going in. I later discovered this was used as a decoy to stand in front of the sign where it displays what carwash was being chosen I paid for a Rain guards HD(£13) but only got a diamond wax (few levels below). I noticed this as inside the carwash it also has a sign which flashes as to what wash you chose too. Used to come here all the time but will no longer visit since this has happened
21 April 2026
Reply from IMO Car Wash - Telford
Meg,
We appreciate you bringing this to our attention. We're sorry your prebooked carwash wasn't what you expected and that you feel misled regarding the service received.Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Friendly professional staff
28 April 2026
Reply from IMO Car Wash - Telford
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Telford
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Good Wash, Good Prices
Easy to use, does a good job, nice polite attendants, great car wash
16 April 2026
Reply from IMO Car Wash - Telford
customer,
We appreciate your great feedback! We're so glad you found our car wash easy to use, and that our attendants were polite.
IMO Car Wash
Not great at all
Even though no other cars there. Paid £13 at Telford wrekin retail park. Wheels all still very dirty when checked upon getting home. Pretty poor standard.
12 April 2026
Reply from IMO Car Wash - Telford
Katie Cunningham,
We appreciate your feedback and are sorry your wash at Telford didn't meet expectations, especially with the cost. We'll review our process to improve standards.
IMO Car Wash
Great service and car wash
Easy payment methods whilst waiting in the queue. Staff were great and the car came out sparkling.
10 April 2026
Reply from IMO Car Wash - Telford
Mr M,
We're happy to hear you found our payment methods easy while waiting and that our staff were great, leaving your car sparkling. We appreciate your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Telford
Many thanks for your review
Might need to change my car wash supplier!
It appears there are new people at my local IMO and they are not particularly interested in giving a good service.
The Range Rover was cleaned all over and extra and they 1/2 sprayed my car before making me go into the car wash. I looked and the Range Rover had paid for the same wash as me!
28 March 2026
Reply from IMO Car Wash - Telford
customer,
We appreciate you bringing this to our attention. We're sorry to hear that your recent visit did not meet expectations and that the service you received was not satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Dodgy
I first realised something strange was going on when the attendant stopped spraying my car with pre wash and spent minutes chatting to the car behind me. He then proceeded to spray both cars. As I moved forward into the car wash everything stopped just short of half way for a short while. The car behind me proceeded into the car wash right behind and I mean close.... At the other end they were right up my back bumper that I didn't hang around to finish my wash. I think they piggy backed my wash!
24 March 2026
Reply from IMO Car Wash - Telford
Donna,
We appreciate you bringing this unusual experience to our attention. We're sorry that the pre-wash and car wash process seemed inconsistent, and that another vehicle followed too closely. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Telford
Rebecca,
We appreciate you sharing that our team is friendly and the car wash was effective. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Telford
Amy,
We appreciate your review and are so glad you had an amazing experience with our services and found them to be both clean and of value.
IMO Car Wash
Lovely patient and excellent value for…
Lovely patient and excellent value for money. I will be going there regularly from now on 😃
17 March 2026
Reply from IMO Car Wash - Telford
Adina,
We're happy to hear that you found our team lovely and patient! We're glad you feel you received excellent value, and we appreciate your intention to return regularly.
IMO Car Wash
AVOID
Bought a triple foam wash for £8 and was demanded to pay an additional £5 because my car was too dirty an then was only given a eco wash after through the machine, I won’t be going again AVOID
14 March 2026
Reply from IMO Car Wash - Telford
Morgan N,
We appreciate you bringing this to our attention. We regret to hear you were charged extra and did not receive the correct wash. Please contact us directly via email. Customer-Services@imo-carwash.co.uk
IMO Car Wash
Pre wash is rushed
Pre wash please jet wash the wheel arches
My cars wheel arches are still covered in mud
9 March 2026
Reply from IMO Car Wash - Telford
Lee,
We appreciate your feedback and are sorry the wheel arches were still muddy. We will review our pre-wash process to ensure better results.
IMO Car Wash
Car wash phobia...
I have car wash phobia, they make me very anxious & I get claustrophobic but the most anxiety inducing bit for me is getting my car lined up & in, onto the tracks but, the man who runs the Telford IMO is just so lovely. He's always pleasant and patient and it makes me feel more at ease knowing that.
Car always comes out gleaming. Thanks
3 March 2026
Reply from IMO Car Wash - Telford
Ms T,
We appreciate you sharing your experience! We're so glad to hear that our team member's patience helps ease your anxiety and that your car always comes out gleaming. Thank you for your kind words!
IMO Car Wash
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